Altell USB Internet Connect Card connection Problem

Altell USB Internet Connect Card
My daughter is using and Alltel , UT Star Com, UM 175 wireless connect card on a iMac G5 with OS 10.4.6. She had a good internet connection for two days, then nothing since. She has had many phone tech assistance with Alltel, but still unable to reconnect.
In System preferences it shows that she is connected via “Pan Tech USB Modem” port 777. She is getting good signal strength with send and receive signal and connect time. However, when using Safari and Mail app she is unable to connect to the internet.
It seems to me that the problem lies within the set=up between the iMac and Alltel card. The card seems to be making the connection, but for some reason the computer can’t realize that this card is the way to the internet. Safari brings up the usual “you are not connected to the Internet”, then the diagnostics application that guides you through troubleshooting with the usual questions, none of which include a wireless USB connection.
Is there some other thing she needs to do for her iMac to recognize the Altell card?

I just gave up on this problem and went in another direction

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