Alternate upgrade successful with unlimited some reps are clueless

Called after the 5 arrived. A rep said I first need to activate on original line and go through a switch but I needed the basic phone. So off I went to get the basic phone from my mother-in-law. Got back home and called again. Got a rep who said she could do it without having to do anything with the basic phone. No problem bit I did have to connect the 5 to my WiFi network to get into Apple.
My 5 is now on my line replacing a 4S and still unlimited. Since I did not have to activate the 5 on the basic phone, the data package for the basic phone upgrade was not activated.
There was almost no wait time to get a rep. Incredible.
If at first you get a clueless rep, hang up and try again.
I can now switch my 4S to my wife's line without the need to call.
I must be dreaming.

You only lose your plan if you upgraded on your line with the unlimited plan since you didn't you didn't lose it but I am happy for you that you got what you wanted.

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What ype of account is this (IMAP / POP)?
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These Reps are CLUELESS, can someone answer my quick question

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VZWSWAG wrote:
UGH these reps are seriously rediculous it isint even a joke. How is it possible that every rep is just {please keep your posts courteous} as the one before it. This one tells me I dont have an annual upgrade WHEN I CLEARLY DO!! Then i ask for the supervisor, I cant get one and some other lady picks up and says the annual upgrade does not make you iphone eligible!!!{word filter avoidance}
but anyway what i was trying to simple ask them was do they have the $20 annual upgrade fee?
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SilverGiraffe wrote:
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Bin Long
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Alternate upgrade successful with unlimited some reps are clueless

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