Alternative to Adobe Application Manager Download?

I signed up for the monthly access to CS6. It works fine at home, but I want to use my second license on my PC at work, which is on a government computer. I can install and run AAM with my admin priviledges, but when it comes to downloading and installing the individual programs, it gives a "you need admin right to install this program". Another IT guy suggested that it may be using a port that is blocked for the download. Any suggestions on a workaround?
Thanks!
-James

Download al lthe product trials at home/ on an open computer in your secrtet government compound, transfer them to your machine and install them. If everything goes well, AAM wil lrecognize them based on the insatller database and serve its information to activate the apps. Obviously you will have to allow AAM to phone home at least once...
Mylenium

Similar Messages

Adobe application manager - download error. please contact customer support

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer support

I renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found

Adobe Application Manager Download Error (and other problems)

Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KP

Kardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Question Adobe Application Manager download error

I've bought Photoshop CC this evening and I've a download error and this what is saying: Adobe Application Manager is damaged and need to be installated again. Please contact customer service. I also can't install it again.
So I like to know wahat i've to do!!
Elizabeth de Vries

Hi Elizabeth,
You can perform the following steps.
1. Update the CC App
http://helpx.adobe.com/creative-cloud/help/install-apps.html
2. You can run the cleaner tool & reinstall
http://www.adobe.com/support/contact/cscleanertool.html (cleaner tool link)
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#installation_failed (troubleshooting)
Please let us know if it was helpful.
Note: Prior to any steps mentioned,please check that system requirements are met.(http://www.adobe.com/products/creativecloud/tech-specs.html)
Regards,
Rajshree

*FIX?* Adobe Application Manager - Download Error (Creative Cloud)

So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Adobe Application Manager Download Error

I'm having problems with installing the Adobe Application Manager (latest version) on my iMac running OSX 10.7.3. I've attached a screen shot of the error message I get when launching Adobe Application Manager.
I've managed to successfully install it on my MacBook Air also running OSX 10.7.3. Any help would be much appreciated.
Thanks!

Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html and select the 3rd option and remove cleative cloud.
Then, download Adobe Application Manager for the below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Adobe Application Manager - Download Error on Mac 10.7.5

Hello,
please help.
I have this problem for more than a week now. I have contacted Adobe support almost every day, but all the solutions they suggested did not work. I have uninstalled the AAM and Creative Cloud App several times, installed again, deleted the AAMUpdater folder, the opm.db file, installed only the AAM, but I still can't access the Creative Cloud. The Programms installed before on the same computer are CS6 from the Creative Cloud in international english. The error appeared after upgrading the Creative Cloud App. The version installed now is: 1.0.0.183, and the AAM is 7.0. I have used Safari, Firefox and Chrome without success. There are no firewall or network problems because the second machine I have, an older one, running 10.6.8. connects with Creative Cloud without any problems through the same router. The computer I work with is a MacBook Pro with 10.7.5. in german. Could it be a language problem? I have used the english software on a german OS for years now... the last one beeing CS6 from the Creative Cloud.
Today, the installed software (CS6) started bringing this error while starting "Adobe Application Manager, required to verify your license, is missing or damaged."
So please help, any kind of solution is welcome... my time is running out. I am using those Apps for work. The customers are waiting... Thank you.
Petru Stendl
P.S. Please see the screenshots (they are in german, but I understand that the problem is international).

this is from the console log this morning. I hope it helps.
03.07.13 11:30:48,344 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: 2013-07-03
11:30:48 : INFO get service manager executable name
03.07.13 11:31:05,664 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: 2013-07-03 11:31:05 : INFO get service manager executable name
03.07.13 11:31:09,982 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: objc[539]: Class HTTPHeader is implemented in both /Applications/Utilities/Adobe Creative Cloud/AppsPanel/AppsPanelIL.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/UpdaterCore. One of the two will be used. Which one is undefined.
03.07.13 11:31:09,982 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: objc[539]: Class ProxyManager is implemented in both /Applications/Utilities/Adobe Creative Cloud/AppsPanel/AppsPanelIL.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/UpdaterCore. One of the two will be used. Which one is undefined.
03.07.13 11:31:35,346 Console: Could not find image named 'BackArrow'.
03.07.13 11:31:35,347 Console: Could not find image named 'ForwardArrow'.
03.07.13 11:36:21,460 warmd: [_bootcachectl_playlist_dir_for_user:1887] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6 failed: 13 Permission denied
03.07.13 11:36:21,783 warmd: [_bootcachectl_playlist_exists:446] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6/app.com.apple.TextEdit.playlist failed: 13 Permission denied
03.07.13 11:36:40,626 com.apple.security.pboxd: Could not find image named 'ToolbarArrangeByTemplate'.
03.07.13 11:36:40,627 com.apple.security.pboxd: 2013-07-03 11:36:40.625 com.apple.security.pboxd[573:1a07] Could not find image named 'ToolbarArrangeByTemplate'.
03.07.13 11:36:41,549 com.apple.security.pboxd: kCGErrorIllegalArgument: CGSGetWindowTags: Invalid window 0xfe
03.07.13 11:36:41,549 com.apple.security.pboxd: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
03.07.13 11:36:41,549 com.apple.security.pboxd: kCGErrorIllegalArgument: CGSSetHideOnDeact: error getting window tags
03.07.13 11:36:41,628 com.apple.security.pboxd: kCGErrorIllegalArgument: CGSCopyWindowColorSpace: Invalid window 0xfe
03.07.13 11:39:25,225 warmd: [_bootcachectl_playlist_dir_for_user:1887] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6 failed: 13 Permission denied
03.07.13 11:39:25,225 warmd: [_bootcachectl_playlist_exists:446] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6/app.com.adobe.Photoshop.playlist failed: 13 Permission denied
03.07.13 11:39:25,459 warmd: [_bootcachectl_playlist_dir_for_user:1887] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6 failed: 13 Permission denied
03.07.13 11:39:26,911 PDApp: CFURLCreateWithString was passed this invalid URL string: '/System/Library/Frameworks/' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.

Re: Adobe Application Manager download

Hi,
I have recently subscribed to this creative cloud and have been trying to download some of the applications. However, I get as far as the Application Manager download and it gets nearly half way through according to the download bar and then tells me that there is a problem with the remote server responding in the proper manner, I have tried several times, at different times of the day since I subscribed last Friday.
Does anybody have any ideas?
Ta.

Hi Ta,
Did you ever get it fixed? Might test in a different browser?
Are you on Windows or Mac? What browser are you using?
-Dave

Adobe Application Manager Download Error Contact Support

I tried to launch the appication manager. It tried to download or update or something and now I have an error. It says to contact support but I can't really see from your awful website how one does that.
Please tell me how to fix this!

Sorry to know that you are having trouble with Adobe Application Mnager. Please check - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 if you have not already checked.
Also, this is not the right product forum for this question. If you need further help, please post your question to the Creative Suite forums.
Thanks
Ameeth

Windows adobe application manager download error.

The AAP has a download error to where I cant access my apps on windows.

What specific error are you receiving Kennedy? Also which version of Windows do you have installed?

Adobe Application Manager dañado.

Tengo dañado el Adobe Application Manager y me pide volver a instalarse, ¿cómo se reinstala?

Adobe Application Manager
Download it and reinstall it manually.
Mylenium

I can't download the trials because when I try, Adobe Application Manager opens, I tr

I can't download the trials because when I try, Adobe Application Manager opens, I try to sign in and the message "Unable to contact Adobe. Please connect to the internet and try again", pops up but I am connected to the internet.

Hi kacie.lee.heffer1993,
You might want to refer the KB Doc : http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Alternatively you can try downloading it from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
But make sure you follow the important steps mentioned on the page before initiating the download.

My updates are failing. Adobe application manager may be damaged. I have downloaded and installed a new copy and the problem persists.   Please help.

I am trying to update Photoshop CS6 in order to read my camera's RAW files. It is a camera that is supported by Adobe Photoshop CS6. However, when I try to get the Adobe Application Manager to update the software, it fails to do so. (The spinning wheel tells me it is checking for updates and then quits, saying that "Update Failed - Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager.")
I have tried to reinstall the Adobe Application Manager 8.0, which gives me the following error message "We've encountered the following issues. Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." However, when I go to the link provided to download the Adobe Support Advisor, this piece of software NO LONGER EXISTS. "
The Adobe Support Advisor has been discontinued
The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
So, I have gone to the forums and took the recommended step to update my software manually - getting the update Photoshop_CS6_13_0_6upd-2.dmg. However, this update also fails stating that my Adobe Application Manager may be damages. Download and install a new copy of Adobe Application Manager. Which puts me right back where I started.
I have also taken the step of completely reinstalling Photoshop CS6. This did not solve the problems outlined above.
Please help!

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

Adobe Application Manager indicates updates avail. -- attempts to download result in 'There was an error downloading this update. Please quit and try again later.' - pls advise!

I have a Windows PC - OS: Win 7 Home Premium, SP1
I recently had to have my hard drive replaced and, as result, had to reinstall the Adobe products I own: Acrobat 10, Premiere Elements & Photoshop 9
I assume as part of reinstalling the software the Adobe Application Manager was installed as well - regardless, it indicates 'updates are available' -- however when I open the updater I am receiving the error message:
'There was an error downloading this update. Please quit and try again later'
The full message is as follows:
'Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.5 Update
There was an error downloading this update. Please quit and try again later.
Premiere Elements 9.0.1 Updater
There was an error downloading this update. Please quit and try again later.'
Please advise!! thank you kindly
(secondary problem: whenever I open Elements or Photoshop and I am asked to log in with my Adobe ID, I get the error message 'Error. Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400'. Now I know photoshop.com was replaced with Revel - but why is it consistently giving me the same error message? shouldn't it be updated by now or, specifically, is this indicative of a different problem when I attempt to login with my Adobe ID??)
thank you so much for any help provided!!

I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html

Adobe Application Manager CS5 downloads but does not install Spanish update on Windows 8.1 64 bit Spanish

I have a multi license for Adobe Creative Suite Design Premium CS5 in Spanish. I installed it correctly in Windows 8.1 Spanish 64 bit. Photoshop 32 and 64 bit start, same with Illustrator with some fix. Yet when I look for updates, 10 are found by Adobe Application Manager, but for a few days I get a message (in Spanish) that "there was an error while downloading, try again later". I do it for some days already without success. I have the same Spanish suite installed on Windows 7 64 bit (English) for some good time (2 years probably), and there the now no updates.
The PDapp.exe file is from the year 2010. Is it not too old as for Adobe?
Kind regards
Marcin Balcerzyk, Spain

Please try this:
http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/01/help-after-installing-windows-8-1-my-usb-driv...
Thanks!
Houman

Alternative to Adobe Application Manager Download?

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