Alternative UPN suffix exists for all users except new user

Hello,
I am updating AD based on how it was setup by an outside IT company.  I am not an IT professional myself.  When I view the current user properties on the account tab, each user has 2 options in the UPN drop box; namely, mydomain.local & mydomain.com. 
All users are set to mydomain.com.  I've added a new user to the same group in AD but there is only the mydomain.local option in the drop down.  Does anyone know why or how I can get the two options so I can choose the mydomain.com?

Hi,
If you add the Alternative UPN suffix correctly in
Active DIrectory Domains and trusts, you could choose the UPN suffix even for the new user account.
As other said, please make sure the Alternative UPN suffix is added, and create test user account to check the result.
Regards.
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