Although I have an Adobe subscription, and Adobe export PDF (from 12/12), I cannot open my Adobe PDF

Although I have been Adobe subscription, and export PDF from December 12 of 2012, I cannot open my PDF documents. When I attempt to do so, and Adobe screen pops up stating that I have to subscribe, even though Adobe recognizes by subscription from 12/12.
Would you please fix this problem ?
Is there anything I can do to fix this problem ? [email protected]

Could you try these steps:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!

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