Altiris deployment agent service alert in SCOM

Hi All,
I have set up a service monitor for "Altiris deployment agent service" targeted on few servers.
Now I am getting alerts for a couple of servers that "Altiris Deployment Agent Service is not started!" though the service does not exists on those servers at all.
Can some one please help me in identifying why this alert would be coming when the service does not exists on the servers.
This is not a new monitor and these alerting servers are also not new.
Thanks, S K Agrawal

There are two ways in creating Windows service monitoring, basic service monitor which under monitor --> unit monitor --> Windows service, and service monitor template which under Management Pack Template. For basic service monitor, it does not detect
whether your target machine has service installed or not. If your machine does not install the monitored service, it will generate alert. For service monitor template, it will discovery the target which has the service installed and apply the monitor to machine
which has the service installed. For your case, i think that your create a basic service monitor and apply to target machine which has no such kind of service.
For detail of basic service monitor, pls. refer to
http://www.bictt.com/blogs/bictt.php/2011/03/17/scom-monitoring-a-service-part2
For service monitr template, pls. refer to
http://www.bictt.com/blogs/bictt.php/2011/03/17/scom-monitoring-a-service-part3
Roger

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Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
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If that does not help, I would recommend getting an SR created so the
dump could be analyzed.
On 3/16/2011 5:06 AM, hajo68 wrote:
>
> Hi,
>
> Yesterday i patched our three ZCM-servers (Sles 11) with 10.3.3. I then
> deployed the 10.3.3 agent to some computers in the IT-department. ZCC
> shows that the deployment were successful. The problem is that you can
> not log on to the ZONE from many of these computers. The Novell ZENworks
> Agent Service stops. I get the following in the Application Windows Log
> on a Windows 7 64-bit client:
>
>
> Faulting application name: ZenworksWindowsService.exe, version:
> 10.3.3.3582, time stamp: 0x4d654308
> Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp:
> 0x4cc7b325
> Exception code: 0xc0000374
> Fault offset: 0x00000000000c6ab2
> Faulting process id: 0x3f8
> Faulting application start time: 0x01cbe3a9dd16f0fc
> Faulting application path: C:\Program Files
> (x86)\Novell\ZENworks\bin\ZenworksWindowsService.e xe
> Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
> Report Id: 019eaf5e-4f9e-11e0-986f-005056b925a1
>
> Can anyone help me with this problem?
>
> John Hallberg
> Jonkoping University
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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Link 1
Link 2
Link 3
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Hi,
Want to understand on this -what happens for a service monitor in scom if a monitored service is removed in a server.
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Regards,
Pradeep

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Please remember to click “Mark as Answer” on the post that helped you.
Patrick Seidl (System Center and Private Cloud)
Website: http://www.syliance.com
Blog: http://www.systemcenterrocks.com

Altiris deployment agent service alert in SCOM

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