Alugel de filmes no Apple TV

I recently did an update on my Apple TV and I got to lose two films that I had rented and there were still days to watch. Now I got to rent another movie (I received the invoice by e-mail), however, I realized that there is no longer the "rented movies" and also rented movie no longer appears in the top bar, as occurred before. How do I solve this problem? I live in Brazil and have even sent an email to Apple but until now they did not answer anything. Thanks for any help.

Bem-vindo à Comunidade Apple.
Infelizmente, não sem retirar o HDD e conectá-lo diretamente ao seu Mac.

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