Always a "problem with my order"

Keep gettting this no matter what I try.
I am have been using the same cam for quite a while Canon 20D with no problems in making prints. I do not usually shoot in RAW, so I don't think that's the problem here.
I Thought my last upload was perhaps too large (600+MB) so I just tried a few - same issue. IDEAS? I'm dyin here. THanks.
Dear Mike,
Thank you for your recent order.
Unfortunately, we were unable to process your order because the files received contained data that was unreadable or otherwise unprintable. Your order has been cancelled and your credit card will not be billed.
This was caused by one of the following:
1. Upload Error. Loss of connection or file corruption during order upload may cause an incomplete order. Resubmitting your order usually resolves this issue.
2. Low Disk Space. If your computer is running on low disk space, your files may be assembled incorrectly. Create more space by deleting unused files.
3. Unreadable PDF file or image files. Files are sometimes assembled incorrectly due to CMYK or Grayscale color space. Use the RGB color space for best results.
Please make the necessary adjustments and resubmit your order for processing.

Hey!
When I try to change the email address, I got this message:
This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.
then I go and tried to reset the password by clicking on: forgot your password?
Then I choose:
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Then I got this message:
Email has been sent.
When you receive your sign in information, follow the directions in the email to reset your password.
but nothing happens, I've tired this way every month with nothing, I've tried to change it by answering the secret questions but all the answers are wrong!

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