Always invalid serial num

Hello.
After getting? my ZEN 8GB's serial number, I went here http://rma-online.europe.creative.com/ after some advice. But no mater how many times I insert my serial number, I always get the following message: "[color="green">The serial number you have indicated is invalid or your product is not supported by this option. Double check the serial number of your product and re-enter it, or use the Contact Us option." (Yes, in green). I can't get past this, what can I do?
Thanks in advance.
jin kazama

That's probably the problem then...you HAVE to put the spaces there just as they appear on the ZEN (look on the bottom of your ZEN, in tiny text), at least that's what I had to do on the US website. As I said, most places tell you NOT to use any spaces, but in this case you need to use them or you get the invalid number warning.

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