Always re-launch Excel 2007 Smartview tab change the state to disabled...

Hi all,
I need some help about Smartview 11.1.2.5. I upgraded smartview users to version 11.1.2.5 but in one user i have an issue, that drive me crazy.
After install Smartview I opened a spread sheet and enabled Smartview add-in, user works normally and refresh and everything was ok. After he re-launch the excel the Smartview add-in change the state to disabled, I change to enabled and he works normally. The problem is, every time he open excel the smartview is disabled. How can i resolve this issue??
Best Regards,
João Ferreira

Hi,
Thank you for your question. I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience. Thank you for your understanding and support.
Thanks,
Linda Li
Linda Li
TechNet Community Support

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