Am I being restricted to 8mps download speed?

Am I being restricted to 8mps download speed?
After a number of phone call to various BT teams I cant seem to get an answer to my question. I will give some background info below:
My exchange was upgraded about three weeks ago to support ADSL plus2, since the upgrade my neighbours are all now experiencing average downstream speeds of 16mps. I however only receive an average of 6.5mps, I called BT technical help who suggested my line needed "regrading" and transferred me to another team (I think it was the provisioning team). This team advised I was on a "up to 20MPS" service and the technical team needed to resolve the issue. The technical team said I had no problems with my connection and was receiving a good service, they could not answer why my connection is significantly slower than my immediate neighbours. I have checked all internal wiring etc. and performed the silent line test and all is good.
My Home Hub shows:
DOWNSTREAM: 8128Kbps
UPSTREAM: 448Kbps
The BT speed tester shows:
Download speed 6364 Kbps - Max achievable speed 7150Kbps
Download speed achieved during the test was - 6364 Kbps For your connection, the acceptable range of speeds is 2000-7150 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 7170 Kbps
Am I being restricted? Any advice would be appreciated, I will contact the mods if it something that can be rectified such as a low IP profile / Sync.
Thank you all

Hopefuly this is the info, I have a home hub ver1.
Help
DSL Connection
Link Information
Uptime:
12 days, 10:15:47
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 8,128
Data Transferred (Sent/Received) [MB/GB]:
877.85 / 15.38
Output Power (Up/Down) [dBm]:
8.5 / 19.5
Line Attenuation (Up/Down) [dB]:
7.5 / 16.0
SN Margin (Up/Down) [dB]:
24.0 / 13.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 64
HEC Errors (Up/Down):
0 / 47
Line Profile:
Fast

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Hi,
I am experiencing very slow downloading speeds, when I am just normally downloading something in Safari, or downloading a torrent with upto 100 seeders.
The maximum download speed I have seen on my computer is 80kb/s, which is painfully slow for downloading the Adobe trials, when they reach about 1gb.
I have a router, connected to 2 computers, and speedtest.net has told me that my download speed is 1mb/s.
It seems like download speeds are being restricted to 80kb/s, so is there any way to 'unlock' full potential downloading speeds?
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Message was edited by: Ollie A

I think you're making the same mistake a lot of people make.
The maximum download speed I have seen on my computer is 80kb/s
Safari reports downloads in kiloBYTES per second, not kilobits, so that 80KB/s translates to about 640 kilobits per second.
downloading the Adobe trials, when they reach about 1gb
Really? 1 gigabit per second? I assume that's a typo.
speedtest.net has told me that my download speed is 1mb/s
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cause i bot stock wrote:
How does downloading via your iMac respond?
I haven't tried downloading a movie from iTunes to see if there's a substantial difference, and you can't rent HD movies from iTunes, only SD. Trailers download faster, but there's no telling if they're coming from the same servers as Apple TV's trailers (nor if iTunes movies are, for that matter).
I'm quick to blame the time capsule and time machine. Similar to your problems with AppleTV, I've never had time machine work properly. All it does is suck up all my resources while taking days to do anything.
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Transmit rate vs. Download speed: should I switch everything to 5GHZ or does it matter?

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Think of it like this.. Change moving data in air to water in pipes.
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Pipes btw are still in imperial even if you are in a metric country pretty often.
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Although some of the later stuff can get better than that,, 217mbps.
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2.4ghz has better range and penetration.. you are going to be just fine with internet access.. and your setup is actually working really well.. There are some overheads on wireless so you do not quite hit wired speeds.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
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Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

2009 Macbook issue: download speed limitation

Hi
Mi wife got a late 2009 white macbook that's driving me crazy. Despite we got a 7Mbit ADSL connection and all others macs at home (we got 2 more 2008 macbooks and a 2008 macbook pro) with the very same OS version (10.6.4) and network settings are working properly and downloading at full speed, her one looks to have some kind of speed limitation in download to around 1.5 Mbps.
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taylor.henderson wrote:
-none of possible fixes I found online did work
This doesn't really help narrow down the problem
{quote}
doh, you are right... sorry... the possible fixes I had found around are the ones reported right before...
Create a new user account on the problem computer and see if the slow speeds and strange behaviour persists in it.
I did, it does...
- created a new user and logged in
- opened Safari, speedtest returns 7Mbit/s in download
- opened Firefox, after a little speed drops to 1.4
- some successive test starts slow (1.4) then sometimes speeds up, but most remain at 1.4
- start chrome too, same behaviour
- close Safari and Firefox, wait a little (1 or 2 minutes) do the test with Chrome, back to 7Mbit/s
Then go through stuff like this http://www.gballard.net/macrant/osx_troubleshooting.html.
I went through it and did most of what's suggested there (it's a little complex because when I am not working my wife is usually using her macbook to study and needs to use it all the time)...
- unused disk space is 95,6 GB
- booted in single user mode and did a fsck -fy
- repaired permissions
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BT Infinity 80/20 true download speed not matching...

I upgraded to the BT Infinity 2 (80/20) service in April having previously been on the Infinity 1 (40/2) service. However since then no matter what time of day (or night) I try I cannot truly download anything at close to the speed I was quoted.
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BT speedtester: 72.28Mbps/9.51Mbps (ip profile 77.43 down and 20 up) although upload seems low.
I also get a similar result from speedtest.bbmax:
BBMax: 74938kbps / 12139kbps
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Here are the results of some other tests I ran:
Speedtest.net (Dublin): 58.88Mbps / 10.18Mbps (I live in Belfast and this seems best one)
Visualware Single Threaded: 48.1Mbps / 17.0Mbps (this seems to closely reflect what I see on downloads)
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Any help appreciated.
Thanks
Rob
Solved!
Go to Solution.

smartie wrote:
RobW1977 wrote:
Cheers for the advice. I'll try out a few of the download managers you mentioned to see what I get.
Makes sense I suppose although the visualware results I am getting are still throwing me (when I know others are getting much better) and that's perhaps playing into my thoughts something strange was going on. The fluctuations and pauses/delays are still slightly annoying too but maybe that's another story...
Trust me, it will solve your speed issues! Oh and below is a screenshot I just took of a download I did from bbc iplayer, top gear episode which was nearly 600mb & downloaded in less than 1 minute, maxed out my connection at just over 9mb/s, the transfer rate in the image is a tad bogus as I max out at 9.4mb/s, not 9.7 it shows but you get the idea
Finally got chance to try the IDM download manager tool as well as a couple of others and I got the high speeds (very similar to what you had) so I guess I can see my higher speeds being used after all :-)
I'm still a little bit wary that my connection isn't the best as does still seem to fluctuate and pause a lot and my ping is usually high 30's or 40's whereas I have seen other people report getting ping in the 20's.
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Why am I just getting 0.5Mbit/s download speed?

We have had BT phone and broadband (BT Total Broadband) services for a few years in our household. On broadband, I used to get about 2-4Mbit/s download speed. 1 year ago, this suddenly dropped to about 0.5Mbit/s. For the last year I've been using my internet with a measly max. of 60kbps. I really don't know why this has happened, but it is incredibly frustrating. Can't really use YouTube or iPlayer.
I went on my BT Home Hub settings and found that the downstream is 572 kbps, which corresponds to the download speed I get. Before discovering this, I did a speed test using my test socket but got the same result. A speed test done today using BT diagnostics gives me 0.48Mb download and 0.57Mb upload.
But what's going on? Why is this so? Why did it suddenly drop? What can I do about it? I remember being on 10Mbit/s with Virgin a few years ago, that was more like it. Any assistance would be kindly appreciated.
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ADSL line status
Connection information
Line state
Connected
Connection time
3 days, 3:31:19
Downstream
572 Kbps
Upstream
773 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
19.2 dB / 12.0 dB
Line attenuation (Down/Up)
42.5 dB / 25.8 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
86
Loss of Signal (Local)
7
Loss of Power (Local)
0
FEC Errors (Down/Up)
989552934 / 4294967200
CRC Errors (Down/Up)
730 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1082

Here are my latest stats - connected to test socket, with ethernet cable connection:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:08:47
Downstream
572 Kbps
Upstream
987 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.6 dB / 5.4 dB
Line attenuation (Down/Up)
45.5 dB / 25.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
22 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes??????

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes?

As jules says, your rate (currently at least) may be slow.
If it used to be good I wonder is your ISP is slowing ('throttling') your speed after you've used so many GB of a quota each day or month - check what they think you should be getting as a download speed.
While Apple's servers do occasionally play up, it's generally the ISP being slow not Apple.
If you're using Google's DNS servers that has caused issues for some.
Recommended speeds for near instant playback:
SD         2.5Mbps
720p      6 Mbps
1080p    8 Mbps
Is your speed test from somewhere like speedtest.net?
It might be helpful to post Mbps to ensure we/you are not confusing speeds by using different units to those measured.
AC

Suddenly reduced BB download speed - again!

Many months ago, I suffered a drastic reduction in BB speed. Please can you help? According to BT website, I should get BB download speed of 12.0 to 14.5 Mb/s but since September this has been around 9 Mb/s. On 19 December 2012, the speed suddenly dropped to 6655/828 and here is my current data from the Hub 2.0:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:09:27
Downstream
6,655 Kbps
Upstream
828 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.6 dB / 6.6 dB
Line attenuation (Down/Up)
22.5 dB / 10.6 dB
Output power (Down/Up)
19.3 dBm / 12.4 dBm
Loss of Framing (Local)
586
Loss of Signal (Local)
59
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 227081
Error Seconds (Local)
106
As you can see, the noise ratio which is usually in the 14-15 dB area has jumped to over 20 dB!
Please don't tell me that this is due to the Hub being reset too often. Only time I switched off the Hub was to move it to the BT box in the hallway. It resets itself frequently enough with no help from me. Today it has reset itself three times in 8 minutes during the past hour!!
I have moved my Hub from upstairs at the end of a 15-metre extension to the BT box in our hallway where it enters the house. No improvement whatever. I have an I-Plate fitted.
I connected my laptop to the Hub by ethernet and got the results:
Max possible speed 7.15Mb/s; actual speed 5.87 Mb/s download. Sorry I can't show the image but the desktop I am using is connected by wireless and the BT Speedtester doesn't want me to connect wirelessly - why not?
Can someone please reset the noise margin to something like the 6.0 dB that is the BT standard as that will undoubtedly speed up my connection? And should I just dump the Hub 2.0 and buy a router which delivers? And when will this lonely bit of Birmingham be getting Infinity? Every other exchange around me has Infinity buty good old Acocks Green still operates steam-powered Broadband!!
Help, please!
Solved!
Go to Solution.

To cut a long story short, I have had my BT Hub 2.0 replaced with a BT Hub 3 and a BT engineer has replaced my BT Box. All is now working satisfactorily and I am getting around 12 Mbps download/.70 Mbps upload. My line profile is 15.01/0.83 and here are the current Hub stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
1 day, 16:56:14
Downstream:
17,017 Kbps
Upstream:
828 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 11.6 dB
Line attenuation (Down/Up):
21.5 dB / 10.8 dB
Output power (Down/Up):
21.0 dBm / 12.2 dBm
FEC Events (Down/Up):
207056 / 19022
CRC Events (Down/Up):
1123 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
66110 / 9
Error Seconds (Local/Remote):
0 / 12
Thanks for your help! all sorted!
Adrian

IOS8 download speed (or lack of!)?

I have been downloading iOS8 today for my iPad Mini, so far it has taken well over 6 hours and I am told (via iTunes) that I have at least another 3hours to go! The iTunes' servers have been crawling along at just a few dozen kb/s; I know my internet connection is not at fault as I have a super fast connection.
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Why are the Apple iTunes servers so slow?
Why do we have to download iOS8 for each device?
Has Apple done anything to restrict the downloads or is it just a major '****-up'?
Any help on making this download fast much appreciated too!
PS: There seems to be no iOS or iOS8 Community to post to....odd!?... or has it been removed? The iTunes for Mac seems to be the best alternative I can find.

Hi Tigger88,
My Software Update check almost always takes about a little over 60 seconds... all of a sudden... meaning today, it takes a full four, count 'em four minutes!
And I'm not updating anything; I'm just checking! Thank God I don't have to actually download anything.
Best Regards,
mm

Re: BT Infinity 2 IP Profile - Download Speed "Cap...

My BT Infinity 2 IP Profile has been consistently the same for nearly 2 years since I first signed-up for it and became available in my area, i.e. Upload Speed (US) = Up to 20 Mbps / Download Speed (DS) = Up to 77.47 Mbps. I was regularly getting US = 14-17 Mbps / DS = 73-75 Mbps. Upon doing regular speed checks on my line using the BT Wholesale site, about 4 weeks ago, I noticed my IP Profile DS was reduced to/capped at (Up to) 65.74 Mbps. Since, I have been receiving the same US as before but DS = 62-64 Mbps.
FYI, I have attached two screenshots but I am reluctant to give my phone number openly on here so can you provide a means for me to send it privately please.
I initially contacted BT Broadband Faults a few times, they did the usual bull**bleep** basic checks to make sure it wasn't my equipment and to give it 10 days to see if it was DLM. I even hooked up a BT HH5 router to ensure any further line testing was done by the BT book. After several days, it was evident it wasn't DLM despite BT Broadband Faults insistence to give it several more days until around 11.04.15, to which I did. By this time, it was crystal clear it was not DLM and Broadband Faults were obtuse upon my persistence that I wanted the specific reason as to why my DS had been reduced/capped by 11 Mbps, and tried to palm me off with excuses such as "copper wire degredation". They refused to contact OpenReach or report it to them.
Note, I had a phone line fault in early Feb 2015 which the OpenReach Telephone Engineer changed lines to fix the fault at my local cabinet. I was their when he did this and showed me that there weren't many Infinity customers locally. My line speeds remained the same after and all stable. I can rule out cross-talk.
I have made 3 complaints via the BT portal regarding this issue and all resulting call-backs have originated from India. Not one can categorically tell me the specific reason why I have, in essence, had my DS capped. Just the usual bull**bleep** guesses by people not technically qualified to make such diagnoses. All have been obtuse and said that my current DS remains within the terms of my contract, blah, and refuse to give me a reduction in price of my BT bill. I accept this is correct, but they will NOT tell me the exact reason why my DS has been reduced/capped!!!!
I do not think it is unreasonable to demand to know the specific reason why the product I pay for has been reduced without an honest explanation why.
Please can you look into my case and any feedback would be much appreciated as this frustrating me a lot.

Sounds like you are being affected by the G.INP rollout to Huawei cabs but the modem being incompatible with it.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Loss in Potential Download Speed

Hi, I used to have an average download speed of 2.x Mbps going towards 3 Mbps, and continuing on months later I am now at an average speed of 1.2 - 1.4 Mbps. I don't need to follow any diagnostics advised by Sky as the same setup has been used since installation i.e. microfilters etc. I am mainly curious if anything can be improved with this as my friend experienced the same problem where they had a download speed of around 4 Mbps for a number of months, coming to a point where the speed had eventually dropped to around 0.5 Mbps, and this was not due to any faults in the line, they had phoned Sky multiple times and it eventually led to their download speed being improved again and resulted in around 8 Mbps. I'm wondering if I could receive any help to possibly improve the download speed to its original amount as it makes a pleasant difference compared to my current speed when on YouTube, Facebook, and downloading files. If my statistics also seem different than normal then I would like to request a 'reprofile' of my line (if possible). Thank you.

Hello, GREAT, Thank-you for updating your post. I've just looked over the images : Your below your speeds this marked as fault. Could please ask you go to your master BT socket and take image of it and send us what it looks like ? Then could please un-do the screws on both sides and you will see socket behind the face plate please plus your phone & adsl cable in to the microfilter, Then send us update screen shot of the same images. Then could you please change your microfilter if you have spare one re-upload images again. Please could use this site and send us speedtest http://speedtest.btwholesale.com/ Please repeat on link 2 : http://www.thinkbroadband.com/speedtest.html : please share Thank - You! Im sorry lot of things need to do but i want make sure nothing in the household causing before tell you next step. Thank - You Please don't for get like the posts.

IStat showning download speed, hd space decreasing while no download is shown

I noticed a download speed through my iStat Menus while working on my Mac Pro OSX 10.9 . I got info for my os hd. after checking several times, the available drive space kept decreasing. I could find no files being downloaded, or open downloads. The only way to bring the download speed indicator back to 0 was to turn of my wifi and unplug my network cable. After doing that, my free disc space returned to the original figure. What can be going on here?

However, if you think it's wrong here are some suggestions that may help as wifi problems seem to crop up a lot on here and unfortunately there doesn't seem to be a 'one fix' solution.
However, sometimes any one of the following can help although, unfortunately, not always. - in no particular order:
Check wifi security - if it's WEP change it to WPA or WPA2 (preferably, as it's more secure)
Change the wifi channel on the router
Create a new Network Location: http://support.apple.com/kb/HT5289
Reboot the router
Also take a look at this link and the links within the article for other ideas. They mainly reference Lion, but still seem to be relevant to Mountain Lion:
http://osxdaily.com/2011/11/06/lion-wi-fi-problems-solution-mac/?utm_source=feed burner&utm_medium=feed&utm_campaign=Feed%3A+osxdaily+%28OS+X+Daily%29&utm_conte n t=FaceBook
...and this link:
http://osxdaily.com/2012/11/30/resolving-stubborn-wi-fi-connection-problems-in-m ac-os-x/

Am I being restricted to 8mps download speed?

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