Am I being unreasonable (macbook pro smoking out the back)?

Well received my macbook pro that I was excited about getting for the last week.. open it up and start going through the welcome screen, get to the desktop and try connecting to my wireless. At this point the screen flickers and smoke rolls out the back of my macbook pro. Great, less then 10 minutes of use and the thing is smoking/unuseable.
Call tech support and all the usual liability questions like did you call the fire dept etc.. Im pretty nice about it considering id waited a week and then got less then 10 minutes of use out of it.
Finally they send me to product support which asks me if I want a replacement. Of course I want a replacement what am I going to do with this thing? Get down to the shipping labels and I ask if they are going to wait to receive mine before they ship out the replacement to which she kind of stumbles and then says yes thats usually how we do it. I told her thats not going to work and they need to ship it out ASAP and not wait for mine to get there because ive already waited a week for a dud and now am going to be tight on time between getting this laptop and school starting up again.
She says she sent in a request to do this and I should hear within 48 hours. Alls I have to say is it better be alot less then 48 hours or im going to be really ******.
Am I being unreasonable?

Get down to the shipping labels and I ask if they are
going to wait to receive mine before they ship out the
replacement to which she kind of stumbles and then says
yes that's usually how we do it.
Don't hold your breath. It's not her call. They won't risk sending out a product to you at the risk that you are lying to them. The best they should be able to do is send out the replacement as soon as they can see a tracking #. But again, I wouldn't count on it. The good news is, if you send it out the day you get your box, Apple should receive your toasted machine the next day. They don't cut any costs when it comes to shipping.
I don't get it....it seems like they are offering you
everything they can...what is the point of this thread???
I imagine the point is to further illustrate Apple's poor quality control. Being a Pc to Mac convert, I am vindicated if not satisfied with Apple's inability to create a flawless (or anything near) product after all the hype I had previously heard from my MAC friends ("crash-proof," "virus-proof")
To be fair, it seems that the new Intel line of Apple brand computers are the only ones that seem to be exhibiting DOA and short-lifetime malfunctions on such a catastrophic level.

Similar Messages

I will be out of town for two months, will my MacBook Pro drain out by then?

I will be out of town for two months, will my MacBook Pro drain out by then?
If yes what precautions should I take??

mmnoble88,
I mean that it should not be charged higher than 50% prior to a period of not being used. If its battery is higher than 50% just before you head out of town, you should let it discharge until it’s at 50% or less.

My MacBook Pro spits out a CD within 30 seconds. It doesn't show up anywhere. Help please.

My MacBook Pro spits out a CD within 30 seconds. It doesn't show up anywhere. Help please.

You can try a commercial lens cleaner. They are sold everywhere for little expense.
http://www.walmart.com/ip/Memorex-32020022912/15120287

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it it gives me a message saying "Creative Cloud is not open anymore" help!

Since you didn't include any pertinent info such as the Mac model and OS version you are running, here is some general information:
Mac OS X: Gray screen appears during startup
Depending on which OS yours came with originally - and which OS you are now running - you would either need your original install disks - you can call Apple for replacements by giving them your serial number. Or you may be able to reinstall the OS by using recovery (again, depends on which model/which OS).

Whenever I turn my MacBook pro on, all the other stuff is loaded (MS word/excel/powerpoint), Spotify, iCal, etc are automatically loaded, so in order for me to go to my desired website, I have to close (x) out all applications loaded. Please advise.

Whenever I turn my MacBook pro on, all the other stuff is loaded (MS word/excel/powerpoint), Spotify, iCal, etc are automatically loaded, so in order for me to go to my desired website, I have to close (x) out all applications loaded. Please advise.

If you are using Lion:
Dealing With The Resume Feature of Lion
Managing Mac OS X Lion's application resume feature.
If you shutdown your computer you should get a dialog asking if you want applications to resume on the next startup. Simply uncheck the box to prevent that from occurring. Open General preferences and uncheck the option to Restore windows when quitting and re-opening apps. You can also install a third-party utility to control resume features on individual applications: RestoreMeNot or Application State Cleaner.
It is possible to completely stop the Resume feature although I'm unconvinced that it is that annoying. Nevertheless see the following:
If you have not yet done so you must first make your /Home/Library/ folder visible. Open the Terminal application in the Utilities folder. At the prompt paste the following command line:
chflags nohidden ~/Library
Press RETURN. Quit the Terminal application.
In the Finder navigate to the /Home/Library/Saved Application State/ folder. Delete the contents of the folder. Back up to the /Home/Library/ folder. Select the Saved Application State folder. Press COMMAND-I to open the Get Info window. In the Sharing and Permissions panel at the bottom click on the lock icon and authenticate. Set each of the listed entries to Read Only. Close the Get Info window.
Quit all open programs except the Finder (this is very important.) Next, navigate to the /Home/Library/Preferences/ByHost/ folder. Look for a .plist file with "com.apple.loginwindow." in the file name followed by some numbers in hexadecimal. Select the file. Press COMMAND-I to open the Get Info window and in the Sharing and Permissions panel click on the lock icon and authenticate. Set each of the listed entries to Read Only. Close the Get Info window. If you also find a file with the same filename but with a last extension of ".lockfile," then you should delete it.
The above should eliminate the Resume feature system-wide. Note that any future system updates or upgrades will likely undo these changes. You will then need to repeat this procedure assuming there are no major changes in OS X related to it.

How do you restore 15" MacBook Pro to out of the box condition?

How do you restore 15" MacBook Pro to out of the box condition?

By reading the instructions in the "More Like This" column over here.-------->

Does anyone know when the new macbook pro comes out ?

im wondering if there will be a new macbook pro version sometimes this year or when was the last uptade or the last macbook pro came out.. thanx

If I'm not mistaken, retail versions of Windows 7 come with both the 64 bit and 32 bit DVDs in the package (it doesn't make sense for them to market two separate packaged versions). If you purchased it online via the Microsoft Store for download, they allow you to go back and download either version as well. Provided you have a legit version of Windows 7, you should have access to either version.
Either version should work fine on a current Macbook Pro.

Dell U2412M as an external display for my MacBook Pro mid 2008, the clarity of fonts are absolutely unimpressive. The settings do not detect the Dell U2412M (which is grayed out), are there any drivers that need to be installed ?

Dell U2412M as an external display for my MacBook Pro mid 2008, the clarity of fonts are absolutely unimpressive. The settings do not detect the Dell U2412M (which is grayed out), are there any drivers that need to be installed ?

I have posted this annoying Robles to bugreport.apple.com. Hope I can get locution (although Apple normally will not respond):
On a software name Appfresh, it alerted me to update my MBPr 15 inches running latest OSX 10.8.2, with Chinese Word List Update 1.2. When I clicked on Software Pdate, app Store return No update available.
My system have Chinese Word List Update 1.0 installed, and on October 5, 2012, Chinese Word List Update 1.1 was released by Apple, as alerted through AppFresh. However, this update never get updated on m system. I have to manually download chinesewordlistupdate.pkg from reviews.cnet.com/macfixit and install it manually. By doing so, I have Chinese Word List Update 1.1 on my system.
The same problem occurred again today on November 5, 2012, where Chinese Word List Update is released by Apple. again, it fail to update from Software Update menu.
Can you please:
1. Explain why this problem occurred. This is so annoying.
2. Advise me how can I get this Chinese Word List Date to update to version 1.2. Can you please send me the chinesewordlistupdate.pkg for version 1,2 so that I can manually install it on my system?
3. How can I prevent similar problem with he subsequent version?
Why Apple don't make this update standard as other update?
Support please. Thank for response in advance

The audio on my macbook pro cuts out after a few minutes.

The audio on my macbook pro cuts out after a few minutes. It sounds like all the low end is removed. I still hear audio but it is MUCH lower and sounds filtered. I can barely hear it maxed out. Nothing attached (no external drives, no speakers, etc) and it's only a few days old.

Apple store pronto. If need be (if less than 14 days from purchase) exchange for a new one!
Ciao.

Does a macbook pro work out of the united states?

i will like to know if a macbook pro work out of the united states because i would want to buy one and use it out of the united states

It will work anywhere, and the warranty is valid world wide. You will probably need to buy some sort of power plug adapter for the USA two-pronged power plug into whatever country socket you intend visiting.

My MACBOOK Pro turned out to be Snow Leopard, and later upgraded to LION. And update the EFI, I would like to replace the Snow Leopard, EFI can not boot, how do? How to use the Snow Leopard install disk to reduce EFI?

My MACBOOK Pro turned out to be Snow Leopard, and later upgraded toLION. And update the EFI, I would like to replace the Snow Leopard, EFIcan not boot, how do? How to use the Snow Leopard install disk to reduce EFI?

Do you mean some of your software does not work in Lion? Do you want to return to using Snow Leopard? If so, then do this:
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

Help! My macbook pro fell out of my bag on to asphalt!!

My macbook pro fell out of my bag on to asphalt and kinda pushed in the rubber feet, top left , near the power port. It was in a foam kind of case which protected it somewhat. except for the top left corner, which has a hole in it. That hole scared me cause apparently the fall was hard enough to slice the material. MBP seems to be working fine though it is wobbly now cause of the pushed in feet. I worry though, if there are internal problems. Could pushed in feet affect the inside. also, if i bring it in to an apple store for them to check, will they void my warranty? My MBP is less than a months old!

Anything is possible after such an event, but the damage may not be something a tech can see. Your machine could, unfortunately, stop working at any point, requiring costly repairs to get it working again. Or it could keep working in this condition for years. There's no real way to know. Just keep using it, make sure to maintain a very good set of frequently-updated backups, and don't worry about it until you have to.

How fast do "old" MacBook Pros go out of stock?

How fast do MacBooks and MacBook Pros go out of stock in stores after the latest update announcements each year?
If the rumors that Apple will discontinue installing internal optical drives in their MacBook Pros, then I would want to buy the "older" model before it goes out of stock because I use the opticle drives A LOT for burning and reading physical media, and also like to have hard copy backups of expensive software so that it won't disppear like it would if the hard drive on a backup disk failed.
I think it would be unlikely they would completly discontinue including optical drives, but very plausible that they could discontinue including them in the 13-inch models of the MacBook Pro to save battery life. However, I don't want to have to pay an extra $500-$700 just to get the 15-inch model either.

Always buy the latest model when upgrading. Just get an external DVD drive.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

MacBook Pro logs out before Time Capsule has finished backing up

I can't seem to get the initial back-up done, my MacBook Pro logs out before Time Capsule has a chance to finish backing up, approximately 95GB to complete and it only gets to 12 or 15GB. Any ideas?

See # C 12 in Pondini's excellent support document.....Time Machine - Troubleshooting.
http://pondini.org/TM/Troubleshooting.html

My screen on my MacBook Pro blacks out constantly. If I press on the bottom left side of the MacBook, I can keep the screen on. I have been placing a small note pad to keep pressure on the bottom in order to keep the screen lit up.

My screen on my MacBook Pro blacks out constantly. If I press on the bottom left side of the MacBook, I can keep the screen on. I have been placing a small note pad to keep pressure on the bottom in order to keep the screen lit up.

You should try taking the battery out and putting it back in, but then if that doesn't work, you should take it into your Apple Retail Store and have a genius at the Genius Bar take a look. That seems like a hardware problem to me.

Am I being unreasonable (macbook pro smoking out the back)?

Similar Messages

Maybe you are looking for