Am I Entitled To A New iPod Under These Circumstances.

First of all, Hi guys I'm new to these forums I hope that I help you all as I hope you can answer some of my queries
I'm a fanatic Apple Fan, I have bought over 6 different iPod, just bought the new iMac 20inch 2.4ghz and have purchased loads of other extra software and hardware.
__Right here is my question...__
I purchased the new iPod nano 3rd gen PRODUCT(RED) 8GB from the apple website about 40 days ago, I also got my name on the back (If this changes anything). The iPod was in my bag and unfortunately later when getting it out, I discovered that there was a crack in the screen, the was a black mark across the screen caused by the crack. Although the product still turns on and does play music It is very difficult to navigate around the nano and I cannot see what is playing.
I was not please with the product overall and I would prefer to swap the product back in and pay the extra $100 and get the iPod touch.Under the circumstances, with apples free 90 day protection, am I entitled to do so? If not what "damages" would the iPod have to of sustained to be entitled to the swap?
ALSO: What number must I phone to speak to someone who I could explain the situation and I could arrange the exchange (if possible) or discuss other options. (im located in the UK)
Thanks Guys for all your help

The warranty doesn't cover accidental damage, it covers manufacturing defects. I think it's unlikely that Apple will accept that it was defective since it wasn't cracked when you received it. I suspect they'll put this down to accidental damage that occurred while the iPod was in your bag. However you can contact them and see what they say, you'll get contact information for the UK and Ireland on this page: Contacting Apple

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B-rock

Am I Entitled To A New iPod Under These Circumstances.

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