Am I entitled to download CS2 products when I own an older Photoshop version?

I just installed my owned Photoshop CS (1), and can no longer activate it on my machine, meaning I can't use it after a 30-day trial period.
According to this page (http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l) any version of Photoshop or other Adobe software older than CS3 will no longer activate.
But it only gives a solution to those who own CS2. It says "The serial numbers provided as a part of the download may only be used by customers who legitimately purchased CS2 or Acrobat 7 and need to maintain their current use of these products."
I have Photoshop CS (1), so does this solution not apply to me? I know that I can download CS2 from there, there's nothing actually stopping anyone from downloading them, but that's not what I'm asking. I'm asking if I'm actually entitled to it?
And if I'm not, what am I supposed to do? I can't justify spending £600 on new software when what I had has everything I need and runs perfectly fine on my machine. Is the software I paid for completely useless now?
Thank you for any help.

This has just happened to me.  I am apparently behind the curve because I just recently tried to install my CS photoshop on a new computer and learned all about this "free download" "issued serial number" "customers entitled to copy as a courtesy" "server shutdown" situation.  I feel so cheated because I cannot use my older version or successfully activate the "free" download solution.  Do any of you have suggestions this late in the game?
When this all started and I chatted with customer support, the download option was not mentioned.  I was directed to purchase a new version.  Erg. I just need the features that I have been using for years!  I need my program that I already spent hundreds of dollars on!
Thanks for listening

Similar Messages

  • Keep getting "There was an error downloading this product" when I try to download updates to Adobe Photoshop CS5?

    Keep getting "There was an error downloading this product" when I try to download updates to Adobe Photoshop CS5? Uninstalled and re-installed program but still won't download updates? I have a Mac Book OS X Version 10.9.5.

    If you're trying to update through the Help menu > Updates, you should know that the Adobe auto updater in CS5 and earlier versions is an unmitigated, monumental piece of cr@p. It Is totally unreliably and fails in one or another of a great variety of ways.
    Adobe began to get their act together as of CS6, with which I'm staying for exactly the same reason you are staying with CS5.
    One has to update manually, by looking for, downloading and applying any and all applicable updates, including the Adobe Camera Raw plug-in which comes separately.
    If the latter is what you've been doing, you need to let us know where you are trying to download the update from, what browser you are using to attempt to effect the download, and what platform you are in.
    You also need to disable any and all virus protection, and make sure you are not behind any active software or hardware Fire Wall.
    This is the URL for Photoshop Macintosh updates:
    Adobe - Photoshop : For Macintosh
    and for Windows:
    Adobe - Photoshop : For Windows
    Next time, please be substantially more informative, rather than plaintive or narrative (see next post).  You are not addressing Adobe here.
    Thank you.

  • Where can i download older Photoshop versions

    I have to reinstall my version of photoshop version 7.0 but the CD is damaged.
    Where can i download it. Allready looking for some time on the website but cant find a download section for this.
    Harry

    Hi! Glad you did that. Also that you emailed it last night, the Flash Player Forum has had a lot of Technical issues today!!
    Chris has already replied to one person, so I'm sure he'll be getting to you. I just heard their offices had some power outages today also. Gee, we don't need that!!
    I'm so behind on the Forum, LOL Hopefully, I'll catch up (maybe)
    Thanks for doing that. If anyone can help, it will be him. They have more Technical experience than I do.
    eidnolb
                             EDIT   Previous Thread Reference:  http://forums.adobe.com/message/3528707#3528707  For Info only
    Message was edited by: eidnolb  thread reference

  • Just downloaded ios7 and when i connect to the lastest version of itunes a pop up saying "itunes requires a newer version of apple mobile device support please uninstall both apple mobile device support and itunes than install itunes again"

    need help syncing my iphone to itunes

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • When upgrade from an older firefox version where an existing plugin was ready enabled, would this plugin become "ask to activate" after upgrade to v26?

    What's the user experience if he/she upgrade from an older version of Firefox, where an existing plugin was ready enabled, would this plugin become "ask to activate" after the user upgrade to Firefox v26?

    If plugins.click_to_play was set to true, it might. I am finding that click-to-play is not working very well with Firefox. Whether the plugins are set to Always Activate or Ask to Activate, it allows everything from a website to load once it is allowed from the icon in the address bar. I also have the extension Click to play per-element, and that seems to make no difference.

  • Re-Install a product I already own CS4

    I have tried over and over again to re-install CS4 and the 2nd disk gets stuck at the same place every time. I have begun to believe that my cd drive just isn't working very well anymore. I have the serial numbers and I can use illustrator and a few other programs but Photoshop just never gets installed properly. Is there any way I can download the product I already own and install it completely?

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS3 and CS4:
    http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

  • Attempting to install cs6 on my windows 7 professional 32 bit laptop, ive downloaded it but when i go to install it it asks for my serial number which i put in but it sais it is a valid number but cannot find a qualifying product on this computer??? What

    Attempting to install cs6 extended on my windows 7 professional 32 bit laptop, ive downloaded it but when i go to install it it asks for my serial number which i put in and then it tells me it is a valid number but cannot find a qualifying product on this computer?? What is the problem?

    Normally you will be asked to provide the new prdouct serial number first, then when a qualifying version is not found you elect to provide that information and then select the version and provide its serial number.  If this is not how things are flowing for you then you should contact Adobe support directly thru chat and get their help resolving it.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Always getting a server error when trying to download the products

    I' always getting a server error when trying to download the products since yesterday, what can I do ?

    Try using a different browser

  • This is not a discussion, i want the option to not install other products when i download an update.

    this is not a discussion, i want the option to not install other products when i download an update.

    Download the Adobe Flash Player installer directly by clicking one of the following links.
    Flash Player for ActiveX (Internet Explorer)
    Flash Player Plug-in (All other browsers)
    THERE'S your option, right there.

  • I had an earlier version of Adobe Acrobate on my computer. Apparently when I had cloud I upgraded to version XI. It appears that my earlier version was destroyed by cloud.  I believe that my earlier version was a download product.  I want my older version

    I had an earlier version of Adobe Acrobate on my computer. Apparently when I had cloud I upgraded to version XI. It appears that my earlier version was destroyed by cloud.  I believe that my earlier version was a download product.  I want my older version back.  How do I go about getting it.

    You need to know what product you had and have the S/N for the product. If you registered the product you can obtain that information from My Account at Adobe.com.

  • When I try to download Adobe Presenter, I keep getting a message that says "error 413, header to large." What do I need to do to successfully download this product?

    How do I download Adobe Presenter when I keep getting error 413 - header too large?

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.

  • My computor won't let me download apple products like safari and itunes. Why? What can i do to fix this?

    I'm running windows vista home premium and my computor won't let me download apple products like safari and itunes. why? what can i do to fix this? i belive this happened when i tryed to update itunes 10.whatever it tells me "There is a problem with windows installer package. A program required for this install to complete could not be run. Contact a support personnel or vendor." So im contacting apple as i think you guys might be able to halp me. can you help please? Thanks

    I apoligise i didn't relise that since i have seen apple support people post on questions here i misunderstood.
    Yes i am 100% i downloaded the setup for safrai and itunes for windows from the apple website.
    P.S. I apoligise for my bad spelling it's not my strong suite

  • When i try to open photoshop this shows up Please uninstall and reinstall the product.  If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.  Error: 16

    i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 16
    and when i click the uninstall app on the file it tells me this
    The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
    and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
    please help thank you

    Run the cleaner tool and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Download CS6 products
    Mylenium

  • I bought acrobat adobe professtional version II in 2012.  Now I re-download this software to my new computer.  All info was downloaded.  But when I oopened the file, I need to verify the serial number.  It showed up that the serial number is valid, but th

    I bought acrobat adobe professtional version II in 2012.  Now I re-download this software to my new computer.  All info was downloaded.  But when I opened the file, I need to verify the serial number.  I entered.  But it showed up that the serial number is valid, but the qualifying product could not be found.  I could not be able to find Ver 11 from the list.  What can I do?

    The qualifying product is the older version that you owned before you purchased the upgrade to version.  It is what qualifies you to use the less expensive upgrade version.  So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • When I try to install Photoshop CS2 I receive a message that PowerPC is no longer supported.

    Hi,
    I bought a new laptop to my company to work at, and now im trying to install Photoshop on it.
    Since my last 2 versions of Photoshop have been upgrades and i only have the full version of PS2.
    I've been trying to install the PS2 but it keeps telling me "You cant open the installer cause PowerPC-program no longer is supported".
    So i've been trying to download it via ur homepage instead (yes the products are registered).
    But i cant seem to find any way to download my product from ur page? I've checked all over ur homepage but without any luck.
    Is it not possible to download a product from ur homepage that i've payed quite a fortune for????
    Hope i can get a reply asap.
    - Tore

    ToreHagman did you purchase a new Intel processor based Mac?  If so then the error message will be accurate.  Looking at the system requirements for Photoshop CS2 it appears it required a PowerPC based processor as opposed to an Intel processor.
    You might also be having additional problems if you are using 10.7 as Rosetta/PowerPC emulation support was dropped in 10.7 as well.

Maybe you are looking for

  • Drop Shadow Orange blur issue

    AI CC v. x.0.0 Work PC Setup: Core i7 16gb ram Windows 8.1 GTX 750 The issue randomly arose on my co-workers pc. Has been working 100% until suddenly when she applies a drop shadow. The drop shadow has an orange blur extending out from it. However wh

  • Is there a best practice way of segregating biztalk permissions across the SDLC?

    I'm working on the SQL Server side of things, helping some people set up a biztalk project. There are some issues with figuring out the SQL permissions required by biztalk and how to set them up. I have read the guide here which indicates which SQL p

  • Making JFrame Window Lose Focus to a Native Window

    How can i from within the same JFrame code or another class with the JFrame reference make JFrame lose focus to another native window on the desktop. Any tips

  • Necessary software for flash islands

    Hi, can you pls. tell me what is needed to work with flash islands (for Abap). Which of the packages should I download at http://www.sdn.sap.com/irj/scn/downloads ->  SAP NetWeaver Main Releases or  SAP NetWeaver Composition Environment . Can I do it

  • Please Help. Flash will not show up

    Maybe I'm missing something. I have installed Flash. When it was done it took me to the Adobe page that said "you have version..." Yet I can't find the app. anywhere on my computer. When I do a search 65 folders come up. The only thing that comes up