Am I having bad luck?

On 12/10/13 I placed an order for T540p laptop. It arrived on 12/16/13, and the next day I found out that laptop would not go into “sleep mode” when the lid was closed. After I spent over two hours with tech support they suggested I send the new laptop to be fixed – I called the CS and requested the refund.
On 12/17/13 I placed another order for T540p laptop.
On 12/19/13 I called Customer Service. I asked if I could upgrade the order to Windows7 Pro.  “Nett” told me that the current order will need to be cancelled, and another new order will have to be placed for identical laptop but with Windows7 Pro instead of Windows8.
“Nett” created new order, and promised me shipping on or before 12/27/13. He told me he cancelled the previous order I placed the day before, and that I should receive the confirmation e-mail shortly. I never received confirmation of cancellation.
On Dec. 20 I spoke to someone else from CS  - she said I had TWO orders placed, promised that order w/ Windows8 will be-re-routed back to warehouse after it ships.
The laptop w/ Windows8 arrived today to my house instead of Lenovo warehouse.
Laptop with windows7 did not even ship yet…
THE SHIPPING DATE NOW IS 01/06/14 – WHAT THE IS HAPPENING?
I think I am going to return both Thinkpads and get something else from HP instead…
Moderator note; post edited to confor with the Forum Rules
T540p
Win 7, i7 4GB x 2, GT 730M

It is incredibly easy for debris to get stuck in the headphone jack so check there is nothing stopping the headphones from being able to be pushed all the way in. A quick clean out with a cotton bud and some solvent may help if it is dirt.

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