Am I the only user totally cheesed off with the service from Apple and the problems I'm having with my Mac

Since purchasing my Mac 18 months ago I have had recurring problems which I am unable to have resolved.
(1)  My computer keeps crashing,
(2)  files are unavailable on my time machine backup.
(3)  From the start there were tens of thousands of items on the computer, (not mine)
(4)  constantly running out of space
(5)  When I delete those original files they keep coming back
(6)  I've never had an satisfactory answer to any query
(7)   I'm beginning to think I've been sold a recycled computer
How can I go about getting some genuine help
This is stressing me out

The new iOS 8.1 will be released on October 16 (today).
Update all your iOS devices and most of your problems will probably be resolved.
Good luck.

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