Am unable to hear music on i tunes ,music from internet or downloade.

Have itunes 11.1.5
Unable to hear music downloaded or from internet.
On quicktime cannot locate quicktime preference.
Awful ,unable to hear music please advise.

Hi,
Perform a clean install Flash Player may help:
  http://helpx.adobe.com/flash-player/kb/clean-install-flash-player.html
Regards.
BH
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