Amazon £120 Gift Certificate

3 months ago I signed up for EE broadband via an exclusive link on a site called moneysavingexpert.com (MSE for short). This offer included a £120 Amazon voucher to be received within 3 months. Like many others, I've not received the voucher. On April 10, 2014 I received an email from EE confirming the offer. Here's a couple of sentences from that email: "The £120 Amazon.co.uk Gift Certificate is only available on an EE Home Broadband contract purchased through moneysavingexpert.com" "If you have any questions, please email eevouchers(at)affiliatewindow.com I emailed the eevoucher address 2 weeks ago and got no reply. There's been complaints about this matter on the MSE forum, and yesterday an official MSE staff member (Nick)posted the following post: "MSE working with EE to resolve issuesMoneysavers,
We are working with EE to resolve any issues some of you may have had with the broadband deal.
EE have created a community forum with agents ready and waiting to deal with any problems customers are experiencing with Service, Promotion, and Vouchers.
The URL is: community.ee.co.uk
We will provide an update on the situation come Monday. In the meantime please use the link provided if you have any problems.
Have a pleasant weekend." Btw, I haven't wasted my time phoning EE about this because several MSE members have tried phoning EE and were told EE couldn't help because it was nothing to do with EE.Over to you then EE - what's happening? 

You are right I am not an employee but I have spoken to an employee on here with questions.
This was his response
Q) When will I receive my voucher?
A) The voucher is sent within 3 months of connection. Connection is when someone has installed your broadband, or you have completed self-install
Q) My broadband is connected but I haven’t had my voucher, can you check the status?
A) Please supply your order reference (beginning DKI) and your order date to [email protected] and they can look in to this for you
Q) I have a new email address, can I check the voucher is going to the correct one?
A) Please supply your order reference (beginning DKI) and your order date to [email protected] and they can look in to this for you
Q) I have been asked to provide my order reference, beginning DKI, to Affiliate Window for them to investigate where my voucher is. Where do I find this?
A) This can be found on the PDF that EE sent to confirm your purchase

Similar Messages

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