Amazon.co.uk: EA4500 - It all started so well and then...

Date: January 27, 2013
Rating: 3
I have a complex home network. ipads, ipods, iphones, htc phones, laptops, xboxs, playstations, QNAP NAS, Officejet printers, Sony TV, Blu-ray, SKY+ HD and whatever else we can find.
I wanted to replace my BT HomeHub3 with something that gave me greater flexibility in terms of QoS and parental controls, amongst other requirements.
I swapped the hub out and replaced. It seemed to go well. I'd had a dry run previously during a 'work from home day' just to make sure I'd covered everything.
It worked well. The router hummed. I had a draytek vigor 120 as my ADSL2+ modem.
Via the old linksys interface, I configured my settings. Everything seemed to work.
And then... I was invited to upgrade to Linksys SmartWifi. This was my Matrix moment. I wished I'd taken the Blue pill.
I lost my access control settings. The router no longer sees devices on the network (especially the wired ones!) My Sky+ OnDemand stopped working. And so the tail of woe goes on. My house reverted to stone age days! Teenagers had to talk to each other as skype, email and iMessaging didn't work.
The router itself is quite good. Nothing brilliant, but good. One or two other reviews mention the upgrade. Heed their wise words! I did not. I've put the HomeHub back again and eaten humble pie. I will look at reverting the ea4500 sometime, but I am feeling scarred by the experience.
Cisco if you need to know what is needed from this product, just call/email. I'm happy to help, but based on my expectations and experience I cannot recommend this product. I may revisit this product and Linksys/Cisco's SmartWifi/cloud router config in a few months or so. It seems like a clever idea, but sadly 'Not yet'

For cases like not being able to access the router settings after upgrading to the Smart Wifi software can be resolved by doing a reset on the router. It is perfectly okay to take the router back to defaults as a way for it to use the new firmware properly. I found a very helpful article for your reference from Cisco’s KB site resolving common issues encountered in using the Smart Wifi Account:http://homekb.cisco.com/Cisco2/ukp.aspx?vw=1&docid=95804c8b5ad340b5bbee9643399881a0_Resolving_common....

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Amazon.co.uk: EA4500 - It all started so well and then...

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