Amazon Prime Instant Videos won't play in Firefox (Win 7)

When I try to stream a video from Amazon Prime, I usually get this error: "Sorry we were unable to stream this video. This is likely because your flash player needs to be updated"
I do have the latest Flash player and Firefox. After some searching I found this page http://helpx.adobe.com/flash-player/kb/protected-video-content-play.html which says to remove and replace a bad Adobe Access DRM Module. I followed the steps precisely, and after reinstalling and relaunching Flash Player, I now have a NativeCache directory with only a single file in it NativeCache.directory with size 0kb.
Am I doing something wrong? Or is Adobe teasing us with this page suggesting the problem can be fixed?
Thanks!
=aw

I was having the same problem with Window 7 (64bit), Firefox 20.0.1 (and in prior versions) and with AFP Ver 11.7.700.169 (and previous versions).
With Firefox, I have several add-ons. So I restarted Firefox in Safe Mode and was still received the same error message.
I was able to stream Amazon Instant Videos (with all Firefox add-ons enabled) after visting the Flash Player Settings Manager website - The Settings Manager is a special control panel that runs on your local computer but is displayed within and accessed from the Adobe website. I made the following changes (I have provide the according links).
1. Protected Content Playback panel - I selected the "Reset License Files" button. Link -  http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.htm l
2. Website Privacy Setting panel - I selected "Always Allow" for both "ecx.images-amazon.com" and "amazon.com". Link - http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.htm l
3. Website Storage Settings panel - I increased the storage from the default 100KB to 1MB for both "ecx.images-amazon.com" and "amazon.com". Link - http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.htm l
After the above changes I was able to stream Amazon Instant Videos. It is possible that only 1 or 2 of thes above changes were necessary, as I haven't tried to recreate the original problem.

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