AMD 6490M driver is outdated, crashing and causing blue screen
I have hp pavilion dv6-6120se windows 7 64-bit with switchable graphics card 1GB intel 3000 and 1GB AMD radeon 6490M. The AMD graphics card driver is keep crashing and casing blue screen. I got this error from action center saying "A problem with your video hardware caused Windows to stop working correctly"(LiveKernelEvent). The AMD graphics driver is outdated and i have never received any updates for it for 3 years. AMD said that i have to contact the notebook manufacturer for GPU driver updates because i have switchable GPU. I tried to update the driver from AMD but the updates wasn't working correctly.
thanks
Hello @Tom_141,
I have read your post on how your notebook computer keeps crashing to a blue screen, and I would be happy to assist you in this matter!
To prevent your system from crashing to a blue screen in the future, I recommend following the steps in this document on Computer Locks Up or Freezes (Windows 7).
I also suggest Using HP Support Assistant (Windows 7) to update your drivers to the most compatible, up to date software available for your computer.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Happy New Year!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
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Skype video crashes my GPU driver and causes blue screen.
Hello,
Installed a new copy of windows and got the latest version of skype for my PC (on wich skype worked just fine, video calls, voice calls, but it was an older version. No hardware changes)
With the new skype, I , for the least, get driver crashes, and for the most, a blue screen, when I just go to options to set up my webcam.As soon as I see the square "loading" my webcam in the options, everything freezes and I get a driver crash or a blue screen.
Current specs:
i5 4440, stock clocks
2x8gb 1333 ddr3 1.5v ram, stock
R7 260x, stock
500w PSU, not the best quality, But I also tried a 1000w platinum PSU, and same resaults.
last error code I remeber from the blue screen was: 0x00000116
I know it is related to the GPU, but it doesn't have power deficiency, since I manage to run heavy games just fine.By the way, my webcam works just fine on different web sites, so it's not the webcam.
What I tried:
-Degrading to the oldest supported version by skype
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-Using different webcams
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edit:
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What is making my macbook pro crash and causing the screen to become distorted?
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Interval Since Last Panic Report: 246719 sec
Panics Since Last Report: 1
Anonymous UUID: E36DFC39-BB71-0883-06EB-CFA1505350C9
Tue Sep 3 22:26:50 2013
Machine-check capabilities 0x0000000000000c09:
family: 6 model: 42 stepping: 7 microcode: 26
Intel(R) Core(TM) i7-2635QM CPU @ 2.00GHz
9 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Processor 0: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8fe3d958
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 1: machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8fe3d958
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 2: machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8e9feb37
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 3: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8e9feb37
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 4: machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8ef2e063
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 5: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
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IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 6: machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8ff81ab9
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
Package 0 logged:
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
Processor 7: machine-check status 0x0000000000000005:
restart IP valid
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0x0000000000000000 invalid
IA32_MC1_STATUS(0x405): 0x0980000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0xbe00000000800400 valid
MCA error code: 0x0400
Model specific error code: 0x0080
Other information: 0x00000000
Threshold-based status: Undefined
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
IA32_MC3_ADDR(0x40e): 0x00003f7f8ff81ab9
IA32_MC3_MISC(0x40f): 0x000000000003ffff
IA32_MC4_STATUS(0x411): 0x0000000000000000 invalid
IA32_MC5_STATUS(0x415): 0x0020000000000000 invalid
IA32_MC6_STATUS(0x419): 0x0020000000000000 invalid
IA32_MC7_STATUS(0x41d): 0x0020000000000000 invalid
IA32_MC8_STATUS(0x421): 0x0020000000000000 invalid
panic(cpu 0 caller 0xffffff800e0b8ec9): "Machine Check at 0xffffff800e0ce40f, registers:\n" "CR0: 0x000000008001003b, CR2: 0x000000007a232000, CR3: 0x0000000029615020, CR4: 0x00000000000606e0\n" "RAX: 0x000000008001003b, RBX: 0xffffff802f3d5490, RCX: 0xffffff800e6c1580, RDX: 0xffffff800e6bfc28\n" "RSP: 0xffffff81df713df0, RBP: 0xffffff81df713ef0, RSI: 0x000000316f7d995f, RDI: 0xffffff800e601f20\n" "R8: 0x0000000000000031, R9: 0x00000000075b8fe2, R10: 0xffffff81ce82ddc0, R11: 0xffffff800e6bac01\n" "R12: 0xffffff81ce82dfe8, R13: 0x0000000000000000, R14: 0xffffff802e3d5310, R15: 0xffffff800e3bacf0\n" "RFL: 0x0000000000000082, RIP: 0xffffff800e0ce40f, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/trap_native.c: 280
Backtrace (CPU 0), Frame : Return Address
0xffffff800df0bd20 : 0xffffff800e01d626
0xffffff800df0bd90
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Iphone upgrade has crashed my Iphone and causes blue screen error on PC
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Cisco VPN Client causes blue screen crash on WindowsXP Pro (Satellite M30)
Hi there,
I've got a Satellite Pro M30 running Windows XP Professional.
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I tried updating to iOS 8.1 but it have the apple symbol and a blue screen pops up and it restarts the process and its been going on about 3 weeks already. I dont know what to do? Is my iPad broke cause I just got that iPad in August.
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SOLUTION: Flash Video Causing Blue Screen & Lockups
Symptoms: While playing a flash video, your screen locks up; goes black; you can hear audio in the background; and/or Blue Screen of Death. The Blue Screen indicates a fault in nv4_disp.dll.
================= SOLUTION =================
Newer versions of Nvidia Drivers are causing the problem. Disabling hardware acceleration in Flash only reduces the frequency of the lockups, but does not resolve the issue.
Use this version of the Nvidia driver (but no later): 266.58
Get it here: http://www.nvidia.com/Download/Find.aspx?lang=en-us
This is confirmed to resolve the problem.
Later Nvidia drivers added CUDA 4.0 (Unified Virtual Addressing (UVA) and GPUDirect™ v2.0) which is the root cause of the issue with "older" cards such as the 200 series and the 8 series.
If you have a somewhat older graphics card, there really is little need to update past version 266.58.
========================
Keywords: Flash Movies youtube videos Nvidia Lockup Blue Screen Crash bluescreen bsod
Dump:
crash dump file: C:\WINDOWS\Minidump\Mini081511-02.dmp
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file path: C:\WINDOWS\system32\nv4_disp.dll
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company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 280.26
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Google query: nv4_disp.dll NVIDIA Corporation KERNEL_MODE_EXCEPTION_NOT_HANDLED_MThanks for the heads up!
Chris -
Desktop Software causing Blue Screen!?
Hey Peeps,
I hope there's someone out there that can help with this. I have a BlackBerry Curve with BlackBerry Desktop Software version 6.1 installed. Every time I connect my BlackBerry through the Desktop Software, my computer crashes with a blue screen. It doesn't matter whether you restart the computer or not, the same error appears. What I have noticed is that my processor usage goes up to 100%, and the temperatures of both cores exceeds 75 degrees during the connection. After that, the system crashes. Also, it is not because of the heat or processor usage that the system crashes (system is set to auto-sleep on 95 degrees).
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Solved!
Go to Solution.Dear ddynamix,
Having gone thru your detaild inquiry, please Just to note, the 8520 will not run OS6 as the hardware cannot support it as confirmed by our Super Contributor jamead1981.
Please refer to the following link
http://supportforums.blackberry.com/t5/BlackBerry-Curve/upgrading-version-5-software/m-p/1250263/hig... -
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Hi guys
Every once in a while (a few times a month) our RDS server (server 200r82 hyper-v VM) decides to blue screen and restart.
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Well, it did it again this afternoon, and over the last 12 hours we noticed 1008 instances of this error, with 60 odd messages appearing within 0.2 seconds of each other, and 2 minutes before the crash.
I also noticed that just before the crash, there were a handful of services which hung seconds before the logged unexpected shutdown event. These services are as follows.
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Would you please let me know complete message of Event ID
36888? For Event ID 36888, it generally occur if a user tries to access a web site using HTTP but specifies an SSL port in the URL. Please check the Schannel tracing log if find relevant clues.
How to enable Schannel event logging in IIS
Please also refer to following thread and check if can help you.
Schannel
error, Event ID 36888? - IS there a way to Identify what causes Schannel to log error?
In addition, I noticed that a BSOD issue occurred on the Windows Server 2008 R2. Troubleshoot this kind of
kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Did you get any dump files? If get, please refer to
KB315263 and check if can help you.
If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu -
Compatbility mode cause blue screen
my t400 use vista ultimate 32 bit OS, when i use compatbility mode, will loading and become blue screen, then restart, auto
repair not work, until i change back to ACHI modeFrom the Intel Matrix Storage Manager driver Read me file: ftp://ftp.software.ibm.com/pc/pccbbs/mobiles/7zim57ww.txt
NOTES
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on the Windows preload. Stay "AHCI" mode when you boot Windows preload.
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When i take a photo or a video using the camera on my ipod touch, the computer (windows xp) shuts down and a blue screen comes up saying "an error has occured" and a heap of oth stuff in white. It doesn't wipe the memory or anything off the ipod. Whenever i sync my ipod without photos or videos it works fine. It also doesn't mind me taking photos off itunes to put on the ipod. I have had a look around and a couple of people say reinstall itunes, but i don't know if i will lose all my songs and apps. Any suggestions of help?
Removing all Apple related software and reinstalling iTunes should bring all needed drivers back: Removing iTunes, QuickTime, and other software components for Windows XP
Also check for new driver updates for Windows, especially if you have a webcam installed.
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, see iTunes: Back up your iTunes library by copying to an external hard drive.
copied from the article about reinstalling iTunes -
hi, my iPhone5s is only 3 months old, it has been like a whole month now since it started crashing, displaying the blue screen of death, since yesterday it was in the loop of restart-crash, and now it is stuck in recovery mode after lots of times displaying blue screen.
I cannot restore it as phone continues crashing again with blue screen, when iTunes displays error 14 on verification.
help please, this phone is all the means of communication I have.It's a hardware problem. That's it. You shouldn't bother yourself with this situation. Just see an AASP.
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BB Desktop Software causes Blue Screen at Windows XP
Hi,
I'm using BB Desktop Software 6.1.0.35 at Windows XP over Lenovo X201 laptop. When I try to sync the adressbook or calendar between my BB(Storm II 9520) and my laptop, it often causes blue screen at my laptop.
I tried to uninstall and reinstall the desktop software but the blue screen occures again. But, the same version of Desktop Software at Windows VISTA over HP pavillion Desktop doesn't cause similar problem.
Please kindly let me know how can I fix it or please check if there are any defects at your Desktop Software.
If you need, I can send the screenshot to you via email.
Best Regards,Just unisntall this version and install the desktop version 5.1. That will not give you blue screen infact it is fully compatible with xp
Need any help please let me know
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