AMD Graphics Problem

Hello, I am using HP Probook 450 G2 installed win 8.1 on it. In my device manager i saw an external graphics from AMD(Radeon R5 M255). I installed all the drivers but the notebooks total GPU memory is showing only 1792 MB for Intel HD graphics in Direct X diagonostic tool. The graphics from AMD is not showing. My AMD graphic's hardware ID is
PCI\VEN_1002&DEV_6901&SUBSYS_224A103C&REV_00
PCI\VEN_1002&DEV_6901&SUBSYS_224A103C
PCI\VEN_1002&DEV_6901&CC_038000
PCI\VEN_1002&DEV_6901&CC_0380
How can i solve this?

Hi brave_heart,
Welcome to the HP Support Forums!
I see you are having an issue getting your dual Graphics cards to work on your HP Pavilion g6-2347 Notebook PC. I will try my best to help you resolve this.
Here is a document for Overview of Switchable Graphics or Dual GPUs that explains how they work and how to find out what has been installed in your computer. Once you know exactly what is installed you can follow the document for setting up the dual graphics for best functionally.
I hope this information helps, please let me know how it goes.
Good luck and have a great day!
I worked on behalf of HP.

Similar Messages

Windows 8.1 Amd graphics problem

Hello , as the title explains i got some problems with my amd graphics and i googled it but didn't find any solution
The problem is : for an example crysis 3 pc game this game i was able to play it on ultra graphics on windows 8 but when i upgraded the windows to 8.1 i play it on medium and it half lagging i thought that iam working on the intel card and the amd card is ignored by the pc i thought that the problem can be solved by installing 8 and work on it until it's fixed
my laptop version is : hp pavillion g6 2347
on windows 8 the graphics works perfect
on windows 8.1 the amd is ignored like it isn't installed
help me with it please

Hi brave_heart,
Welcome to the HP Support Forums!
I see you are having an issue getting your dual Graphics cards to work on your HP Pavilion g6-2347 Notebook PC. I will try my best to help you resolve this.
Here is a document for Overview of Switchable Graphics or Dual GPUs that explains how they work and how to find out what has been installed in your computer. Once you know exactly what is installed you can follow the document for setting up the dual graphics for best functionally.
I hope this information helps, please let me know how it goes.
Good luck and have a great day!
I worked on behalf of HP.

Hp m6 laptop- amd graphics problem

i own the hp m6 with the i5 processor and amd graphics card and i started getting problems with my graphics card, when i first got the laptop it worked fine, i installed the catalyst controller centre and it worked but the laptop had something wrong with the hardware so i sent back to best buy for a repair and now when i boot up my pc i get a message sayiing
"no amd graphics driver is installed, or the amd driver is not functioning properly. please install the amd driver appropriate for your amd hardware" so i already dowloaded the driver from hp and nothing changed then i checked the amd site and downloaded the catalys control center again but it didnt work, i already downloaded the amd program that tells you what drivers you need and it gave me some which i downloaded but it still didnt work. Can anyone help me with this?

By chance, have you tried performing a full system recovery?
After all that has been done, it seems that would be the next step and would rule out the hardware. I really don't suspect it's hardware at this point as I would suspect there would be other symptoms to go along with failed hardware.
If you do a recovery, make sure to backup your files first.
Power off the notebook.
Power on the notebook.
Press F11 about once a second to perform a recovery.
Let me know what happens.
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G570 with AMD graphics problem

Hello
I have a problem with my Lenovo G570 laptop with AMD HD 6730M graphics card. There were some problems with it almost from begining, but bearable so I managed to live with it (some BSODs during games, or just from nothing and screen turning black). I have never found the answer for those, so I was just installing latest graphics drivers from AMD site (those on Lenovo site I have never managed to finish installation). And those new driver was quiet good, they havent stop BSODs but when screen disappeared, they was able to restore it without computer reset, so i worked with them through about 2 years. But now after one BSOD my laptop screen couldnt turn on when I started laptop ;/ but system was working. So I used external monitor to see whats happening and after loading Windows 7 there was always BSOD, also some strange vertical red signs showed on the screen (like plenty of red letters "S" or "C"). BSODs was usually coused by atikmpag.sys file so I went to emergency mode and uninstalled GPU drivers which seemed to solve the problem, couse laptop screen came back and Win7 started on normal mode, then I installed drivers back. It was working about 2 weeks and then crashed again and latest solution wasnt working this time. I tried also disc C format and installing old drivers from Lenovo site but with no satisfying results. I managed to wake up the screen by holding starting button 30sec with no energy source, then turning on with AC adapter, but with drivers installed there are still BSODs on wn7 start, but sometimes win7 starts and then GPU keeps reseting with strange screen defects. There was also some starts when win7 was working perfectly but after turning off it crashed again.
I know that this problem is quite complicated, but it has moments when works totally normal, so I dont know is it all I could do myself or maybe there is any solution? In other case I'll go to service ;/

Hello Ady,
As you have already updated the graphic driver and still the issue persist then you kindly update the BIOS and check the issue.
For Windows 7 32bit the web link is below
http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_show_4480.html
For Windows 7 64bit the web link is below
http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_show_4481.html
If the issue continues then you can contact the support center if the laptop is in warranty
Country or Region
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United Kingdom
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0844 2491112 (5 ppm from BT landlines)
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Best Regards,
Tanuj
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HP Probook 4540s (H6D81ES) AMD graphic problem!

Hello,
I have installed the AMD Video Driver and Control Panel but I still can't find anything related to that video card! and my dedicated video memory is still 32mb!! There is any way to increase it or something?? Also how is it possible that I could play Watch Dogs which requires 1gb video ram while I have only 32mb !!
This question was solved.
View Solution.

Hi:
Your specific 4540s product number H6D81ES only has the onboard Intel graphics adapter. It does not have the AMD/Intel switchable grahpics according to this spec sheet I found online.
http://www.cdiscount.com/informatique/ordinateurs-pc-portables/hp-probook-4540s-h6d81es/f-107092205-...

Switchable Graphic Problem AMD & Windows 8.1- Solved

Follow the steps accurately
1. Open This Pc or My Computer and then go to Uninstall or change a program
2. As the list is displayed, you will see Intel Graphic Driver & AMD Catalyst install manager. You have to uninstall it both in express mode so that no other previous setting are available anymore.
3. First, uninstall Intel Graphics driver. If it asks for a restarting the pc than go for it.
4. As the list is displayed, you will see AMD Catalyst install manager, right click it and uninstall it in express mode. Uninstall all the AMD component. Restart your PC as it will ask you.
5. Go to This Pc or My Computer and then C Drive. Open Program Files & Program Files (x86) both of them if you are running 64-bit Os. In the search box write AMD and you will find some remaining files- delete them all.
6. Now you PC is free of previous drives and the remaining files. Although right click to Windows sign and go to Device Manager. You will see Display adapters and uninstall them both. This step is not necessary but just to be sure that your PC has no previously installed drivers.
7. Open your browser and download the latest Intel Graphics Driver for your PC. My driver was Win64_153322. Install it. If you install it correctly than you are half way through. Restart your PC if it requires.
8. Go to AMD web site and download the latest driver. To avoid complicacy best option is to download Autodetect. Because it will choose the best appropriate driver for your system. File name is amddriverdownloader.
9. Open the file amddriverdownloader and download the driver. Download will be completed and it will start automatically the installation. Install it in express mode. Restart your PC as it will ask you to do it.
10. Hopefully your driver problems will be solved. To check it go to device manager and see if the drivers are installed correctly. Turn on CCC and give it a try to play a game in High Performance. You will see the problem is solved.
This is how I solved my AMD graphics problem. I been suffering since I installed Windows 8.1 just after it was released and today 15 Jun 14 I solved the issue. I can play any game in High performance now.
If you think my opinion is helpful to you than Please share it.
Liyad Salem Mridu.
Please hit Kudos, if I help you!

hey , can u help me ? i am having the same problem

I have upgraded my MacBook Pro 15 late 2011 to 8Gb RAM, now when I go to about this mac in it more info it doesn't show AMD graphics card as it used to before, it just show Intel HD Graphics 3000 512 MB is that a problem that I need to worry about?

I have upgraded my MacBook Pro 15 late 2011 to 8Gb RAM, now when I go to about this mac in it more info it doesn't show AMD graphics card as it used to before, it just show Intel HD Graphics 3000 512 MB is that a problem that I need to worry about?
and in system report >> hardware >> Graphics/Display >> it shows both grafics card listed.

Some Mac's when the RAM is increased the Intel HD 3000 integrated graphics will bump itself up to the higher video RAM it takes, this seems to be what occured.
It also means the dedicated graphics card will be used less, but only so slightly less.
You obviously still should have both, you can test this by turning off Graphics Switching in Energy Saver, that will use the decicated AMD card all the time.
You can also run Cinebench and compare the scores here
Mac video card performance

HP pavilion 17 problems switching amd graphics card

HP pavilion 17 with AMD radeon 8670M
I tried to switch from intel graphics card to AMD graphics card, at the switchable graphics menu.
Switched to high performance at some games, but I still can't run the game at high settings, and even low settings are too high, the game is still a bit slow . I have searched for some solutions, like changing the card in the BIOS, but the setting to change cards, wasn't in the BIOS. Nothing helped, and after a year i still don't have a solution to this problem...
Does anyone knows a solution to this, what am I doing wrong?
Thanks,
Keiko

i have the same problem my system is around the same
hp pavilion 15
En hurtig AMD A6-5200 2.0 GHz
8 GB RAM
integreret AMD Radeon HD 8400
AMD Radeon HD 8670M grafikkort

Msi GX60 (AMD Radeon 7970M Graphics PROBLEM)

Ok so I got this laptop as a gift awhile back. Ever since I have never been able to get the dedicated graphics working. The Radeon HD 7970M. I've tried disabling the integrated and the screen kinda glitches up and freezes so I just turned it off and when it was turning off it decides to configure windows (believe this happens everytime i disable it). When I turn it back on I get this amd driver error called "Graphics" and this is what it says, "No AMD graphics driver is installed, or the AMD driver is not functioning. Please install the AMD driver appropriate for your AMD hardware." I have tried doing this many many times, uninstalling and reinstalling different drivers for it and it still does not want to work. Whenever I disable the integrated the dedicate also shows this little yellow triangle in device manager. I heard the specs on the msi GX60 are pretty nice and I'd really love to use it's power, i'd very very VERY much appreciate the help! it would mean everything to me.
Oh and one more thing, in device manager when I right click on it and go to properties it says this under "Device status" Windows has stopped this device because it has reported problems. (Code 43)
I'll be on all day checking this thread, I am definitely capable of giving more information if needed! i'll just need some directions

oh and ever since i got the computer brand new, windows update will not work.
"Downloading updates..."
"Downloading 62 updates (0 KB total, 0% complete)
and it stays like this. yes I have connection to the internet, everything else can connect.
maybe it has something to do with the graphics card problem i'm having?

Problem with my amd graphic card

Hi.. I have a problem with my amd graphic card.. The card is amd radeon 6770m.. I did format on my laptop and when I tried to install the catalyst center which includes the driver, it displays a message which say that catalyst center stop working... I have downloaded all the versions of the driver since 2011 when I bought the laptop... But I have the same problem whichever version I try.. I also have updated the bios to the last version but nothing happens..I think maybe graphic card is broken.. Thanks for reading..

Hi @Lefteris93 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your I would uninstall all the software and drivers for AMD High-Definition (HD) Graphics Driver and Catalyst Control from the control panel and the Device manager. Restart the notebook and download from here.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase. This will help update the drivers that have been installed on the Notebook. If you graphics card was damaged or not functioning you would have a black or blank screen.
Thanks.
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HP Pavilion dv6t-6c00 CTO Entertainment Notebook PC AMD Graphics driver

I have been having this problem for over a year (my warranty had conveniently just expired right before this started happening). It first started when I plugged in my computer to my tv through an HDMI cord (which I had done before with no problems). My computer shut down after loading up a game and when I finally got my computer back up and running, it said my AMD graphics card driver was not working properly. Every time I tried to repair or update it through the HP Website via the drivers list, it would crash my computer. After I unstalled the driver completely, it STILL crashes my computer upon trying to now re install it. I am very frustrated and at a loss, and I know there have been a lot of problems with these drivers in the past. They haven't even been updated since 2011... I built this computer to be a gaming lap top, and at this point it is just a suped up paper weight as there's no point in even having 8GB of RAM or 1TB of hard drive memory if I can't even run my games on it... Has anyone had this problem or found a solution to it?

Hello xlvy,
I just sent you a private message. If you are not sure how to check your forum messages,
this post has instructions.
I worked on behalf of HP.

AMD graphics

I keep getting a message saying no AMD graphics istalled or not working properly on start up on hp laptop
This question was solved.
View Solution.

Hi,
Try using Recovery Manager to reinstall the AMD driver - the procedure for using recovery manager to reinstall Software and Drivers is on the relevant link below.
Recovery Manager - Windows 7
Recovery Manager - Windows Vista
After the reinstallation has completed, restart the notebook.
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP Pavilion dv6-3151st AMD GRAPHICS is not INSTALLING

I have HP Pavilion dv6-3151st. I have a problem. Amd graphics is not installing. I downloaded from http://support.hp.com/tr-tr/product/HP-Pavilion-dv6-Entertainment-Notebook-PC-series/4247579/model/4320740It did not install.And i downloaded from amd http://support.amd.com/en-us/downloadIt installed but games and others are using Microsoft Basic Display Adapter. Please help. I am not using my graphic card.

Hi: The only suggestion I can offer would be to try manually installing the windows 7 graphics driver from your notebook's support and driver page. If that doesn't work then there is no solution that I know of. Here is a post from another forum member with the same gpu and I tried helping him to no avail. http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/problem-with-HDMI/m-p/5162972#M302151 He did not reply back to let me know if the W7 driver worked or not.

HP Pavilion g6-1301tx Notebook PC/ Not able to install AMD graphic driver.

My HP Pavilion g6-1301tx Notebook PC 4gb RAM is 2 years old,My original OS was Windows 7 Home basic 64 bits then i changed it to Windows 7 Ultimate 64 bits.
ERROR......................
In device manager under display adapter there are two GPUs i.e. Intel Hd graphics 3000 its alright and Standard VGA graphic adapter which contains error (this Device cannot start code 10). I tried to update the driver in device manager itself but it tells ( Windows found the driver for the device but unable to install), I even tried windows update there it shows the driver update but whent i try to install it shows error Code 80070002.
Because of this im unable to play games and watch hd videos in my laptop.
Please some one help me to solve this problem.

Hi:
The only graphics driver you should install for your model is the AMD graphics driver which will install both the AMD and Intel GPU's.
If you installed the Intel graphics driver from your PC's support and driver page, that could be preventing the correct AMD driver from installing.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-99756-1&cc=us&dlc=en&lc=en&...

I can not get amd graphics update to download keeps telling me error in download process

HP Pavilion G6 can't get amd graphics driver to download or update ...keep getting error message that needs downlaoded and then error message that downlaod error occured. Not sure what to do.

Krypt0nit3 wrote:
I've got the same problem
HP PAVILION G6 1007SL LQ645EA . please help me .
I had no problem downloading sp55081 (the AMD switchable graphics software & driver) from here. It is a large software package at 174.98MB, but it will download.
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AMD Graphics Problem

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