AMD High Definition Audio Device Not Plugged In (HP Pavilion dv6-6b09sa)

I have just booted up my HP Pavilion dv6-6b09sa (running on Windows 7) laptop to find that the sound icon has a red cross next to it and it claims that 'No speakers or headphones are plugged in'. In the Control Panel it states that the AMD High Definition Audio Device is Not Plugged In. As far as I know, I've done nothing to cause this.I have already tried:System restore to yesterday at 10pm;Instalation of a TDI driver from the HP website, however I do not know how to edit/disable/delete the old driver. I'm completely clueless about these things. Please help, I'm at a complete loss.

This happened to me too. I own an HP Pavilion dv7-1135nr (Windows Vista). The internal hard drive stopped working, I took it to a computer repair shop, they put in a new internal hard drive, asked Microsoft for a key code and jump started the laptop. I took it home with me yesterday, watched a few videos and wondered why the sound wasn't working. The volume light on the laptop base was indicated as red (which meant the volume was off, even when the volume on the laptop screen was on). The only way I was able to hear sounds from videos was when I put my ear phones on.
I read somebody say that this happened to them and they restarted/rebooted their computer. I did that and, expectedly, it didn't work. I came across this page, opened up "Device Manager," opened up "Sound, Video and Game Controllers." Right-clicked the "IDT Device" and then uninstalled it. My laptop then restarted and thankfully the sound was back up. I didn't need to download anything or right click the "IDT Installer" or "Right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button" or any of that. It thankfully came back without me having to do any of that. I restarted/rebooted my computer to see if it was a fluke, and thankfully it worked again. Now I don't have to use my ear phones. My ears didn't like being pumped with sound, even when it was on low. My "Digital Display Audio" is still not checked green. It says that it's "not plugged in." But hopefully I won't run into this problem again in the future. Because if I'm a week or two or a month removed, the repair people I initially went to for my internal hard drive problem, will say that this was a separate issue caused by me and will charge me extra, when it was in fact caused by them (not maliciously of course, I guess this kind of thing happens when you replace a hard drive, as do a lot of other things which I'm not beginning to see). Thanks DavidPK.

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AMD High Definition Audio Device not plugged in ( HP Pavilion dv7-4063ca)

Maybe I post this issue before but no one provide me a solution. That's why I post this issue again maybe there is someone willingly help to resolve my problem.

Hello LCruz,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand the computer is not producing sound through its speakers. I know how frustrating this can be, but I will do what I can to assist you! To commence troubleshooting the issue, please try the steps in this HP document: No Sound from Speakers (Windows 8)
You may have tried some of the troubleshooting in this document, but I urge you to try all the steps presented, in order. If those steps are unable to resolve the issue, I would try a Windows refresh. This will clean up the operating system to an extent, and it could resolve the sound conflicts. For more information on this, please review this Microsoft website: How to refresh, reset, or restore your PC
Please try all of these steps and let me know your results. Thanks for bringing this issue to the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

"AMD HDMI Output -AMD High Definition Audio Device not plugged in

i have an HP Pavilion dv6-6110us laptop. i have had this laptop for less than 1 month and the sound is not working at all. I checked to make sure nothing was muted, i uninstalled the soundcard and reinstalled it on Device Manager, and still, I cannot manage to get the sound back on. the audio settings says "AMD HDMI Output -AMD High Definition Audio Device not plugged in) ..but i have no clue how to "plug it in". Help!!!?

Hey! You essentially have two sound cards, including the HDMI. First, make sure you're using the ATI graphics card, and not the Intel, when you want to use the HDMI.
Next, go to Windows Control Panel\Sound
On the playback tab (which shows by default), WHEN YOUR HDMI IS PLUGGED IN AND WORKING, you should see two playback devices: Your internal sound card/speakers, and the AMD HDMI. All you need to do is switch between the playback device you want the sound to be channelled to. You can switch this at any time. I do this when watching in the other room via my projector, or in my comp. room. Just select the HDMI sound device and choose the button on bottom-middle "Set Default". This will change the "default device" tag to below the HDMI playback device. To reset, either unplug the HDMI, or switch it here. This is always the first place you should look when you have sound issues.
Because I switch quite often, I have a shortcut link on my desktop to this sound menu, for quick switching.
If this doesn't work, make sure you have drivers for your ATI video card installed. Check you exact model and make sure your bios is up to date. They have made for switchable graphics now, which is much preferable to the previous auto-detect switch. The drivers are updated, as well. The latest HP drivers for the ATI were released in November. You can install these, then install the latest AMD/ATI Mobility Video Driver package over the top to make sure you have the latest video drivers. Either of these packages includes the HDMI audio driver, which you may not have installed.

AMD High Definition Audio Device Not Plugged In - h8-1070t

Seeing this message in control panel/display drivers for HDMI on my video card.
In short I will get sound occasionally out of my HDMI card which is plugged into my stereo. Randomly the sound wil cut out and I get this message: AMD High Definition Audio Device Not Plugged In
Occasionally when I restart my computer it works again, but only for a short time. I have reinstalled the drivers from AMD with no luck.
Stats below:
Model: h8-1070t
Product: LP028AV#ABA
Video Card: AMD Radeon 6850
Much appreciated for any help!

I have the same problem and have just begun looking into it. I have my Radeon 7570 hooked up to a Panasonic TV with the HDMI connection. After a reboot of the computer and turning on the TV it works, but if I change the input on the TV to something else and then come back to the HDMI input the computer is connected to, the sound is lost. The computer then reports that the AMD device is not plugged in and it switches the default to the standard speakers.
Elsewhere I've seen it reported that updated AMD drivers have corrected the problem for some, but when I used AMD's automated driver detector and downloader it complained that it couldn't identify the 7570. So HP's version of the 7570 doesn't seem to match AMD's. So it's up to HP to provide an updated video driver to correct this problem.
Let's hope they do.

"ATI HDMI output: ATI High Definition Audio Device not plugged in"

Hi, I have a HP Pavilion p6210t PC running Windows 7. A few days ago, the sound stopped working, out of the blue. In Device Manager, it says ATI HDMI output / ATI High Definition Audio Device not plugged in." Computer is not connected with a TV, just a set of basic Logitech speakers.
I really have no idea how this might have happened. Any ideas on fixing this? I've rebooted and all that basic stuff, but nothing. Thanks!

Never mind, somehow the speakers were not set as default devices for sound. Fixed.

Amd high definition audiio device not plugged in

HP g62 laptop nosound as amd not plugged in How do i get it back

Hi Notpluggedin,
I understand you are looking for the audio device for your HP G62. If you follow this link it will show you how to get the drivers for your model.
http://www8.hp.com/us/en/support-search.html?tab=1#/qryterm=HP%20g62&searchtype=s-002
Please let me know if you require further assistance, but include your model number and current operating system.
Thanks
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Realtek High Definition Audio Device Not Plugged In (Compaq presario cq42-203AU)

I have a problem on my audio device "speaker not plugged in" after replace the new display card...i has update the new driver from compaq, but it still not working.. plss help me

HP 15634 Laptop AMD A8 SKU: 6516006, says that the AMD high definition audio device is unplugged.

I recently bought a new HP 15634 Laptop AMD A8Series 4GB Memory 750GB Hard Drive Black Licorice
SKU: 6516006 and it was runing fine, but when i tried to use ear phones to listen to audio they didnt work. thinking that it was just the head phones i unplugged them and tried to listen from my laptop speakers like normal, but they did play. after investigating the problem i saw that it just says there are no speakers or headphones plugged in. but it even says that the Amd high defenition audio device isnt plugged in. i tried using the computers trouble shooting but it couldnt find the problem either. Also im running on windows 8.1

Hello JosephAnhalt,
Welcome to the HP Forums!
I understand you have an HP 15-g012dx notebook that is not producing sound.
I would start here: No Sound from Speakers (Windows 8). You can skip step one, as you mentioned you've already tried the Windows troubleshooting tool.
Let me know if this helps!
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Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

AMD High Definition Audio Device

Hi,
All the sudden my audio is not plugged in. My system shows that it is enabled, but there is a red "X" over the sound icon on the bottom right of my screen.
I've had it less than a week.
Product name: HP 15 Notebook PC
Product number: F9H60UA#ABA
Windows 8.1 64-bit
Please help!
Looking at my installed programs, I don't see it listed as being installed- but I have had sound previously.
thank you,
This question was solved.
View Solution.

Hi,
Yes, just select to save audio installer file - if it overwrites an existing version that's fine, however don't run the installer until you restarted and reset the bios defaults.
Regards,
DP-K
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Audio device not working. HP Pavilion dv6-6c50us

My audio device is disabled. There is no sound both the speakers and by using earphones, how can i fix it please? Product name: HP Pavilion dv6-6c50us Product no. A6X90UA#ABA Windows 7 64-bit
This question was solved.
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Try system recovery.. I just did it and it worked! You should restore your computer to an earlier time before the sound stopped working.. And you can do that by going to the control panel. GOOD LUCK !!!

No sound Realtec High Definition Audio Device

My HP Pavilion p6280t CTO Desktop has a Realtec High Definition Audio Device. In the Properties the device shows as working properly. I have the latest Realtek driver (6.0.1.5910). RealTec audio device is set as the default device. Nothihg is set as muted. Speakers (RealTec) are plugged into the correct output jack. The speakers are getting power - verified my turning them off & then back on and hearing the slight pop of the power surge. The sound stopped a few weeks ago - don't know if a Windows update caused it. There is no sound period. Thanks

Hello @lpb07978,
I would like you to go into the Device Manager and actually remove the driver for your Audio and when prompted delete it. By doing this we will also remove any settings that are attached to the driver. This may not necessarily happen when we just install a driver so this will ensure the driver and any settings are clean.
The next thing I would like you to try if the above does not work is go to the Control Panel and then go to Programs and Features and sort by install date. Look for anything that has been installed in the past months (try to guess around when the sound last worked). Document the applications, update, etc ... then uninstall them one at a time tracking which until you get sound back. If one of them is causing the issue this should fix it. Once you are done and the sound is back put the ones that were not the cause back.
If this does not work though we have two options rule our software completely with a backup of your personal files and a factory recovery or install another sound card. I know you are hesitant to do the factory recovery, but it does not cost money to do this and if the audio does not work at that point you know it is hardware related. To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 8), which will ensure your personal files are up to date.
***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 8), which will you through recovering your computer back to factory settings.
*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
If the above steps did not resolve your issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

What EXACTLY are the 4 NVIDIA High Definition Audio devices on N570GTX - Win 8.1

Hi guys,
one of my rigs runs an N570GTX on Win 8.1 64bit.
In Device Manager > Sound, Video and Game Controllers, there are 4 "NVIDIA High Definition Audio" listed.
I use 337.88 drivers (NVIDIA Control Panel version 7.7.760.0).
What is the purpose of EACH of these 4 devices:
As a side note, my other rig running an N660GTX on Win 7 64bit only shows 1 "NVIDIA High Definition Audio" in Device Manager > Sound, Video and Game Controllers.

Okay, by examining the devices (enabling, disabling, reading driver data), I can conclusively state that one of the drivers (in my case residing in Location 1) is exclusively tied to the HDMI port on my GPU – when I disable it, my HDMI device (I have only one; shame, because I can't isolate the devices better) stops being listed in Windows Sound Control Panel; when I disable all other devices except that one, my audio over HDMI works fine – this leads me to believe that the other ones are not really essential codecs required for HDMI audio, but are instead related to the individual audio outputs.
In summary, assuming the other two devices (residing, for example, in Location 0 and Location 2) are for audio output on DVI ports (usable via DVI->HDMI adapter/cable), there's still one NVIDIA High Definition Audio device (residing in, say, Location 3), which doesn't seem to be in use in relation to some sort of global codec mechanism (since I can disable it without affecting my HDMI port audio output), that is unaccounted for!
Any idea what other output can the remaining device be linked to, since GTX570 has no S/PDIF pass-through connector on the board itself (to connect it to the motherboard's S/PDIF output)?
Could the remaining device be there only as a legacy stub for S/PDIF connector which was present on the pre GeForce 400 Series cards, since they share the same NVIDIA drivers with the post-Tesla series?
But in that case, why does my GTX660 list only one NVIDIA High Definition Audio device in Win 7 64bit?
Quote from: Nichrome on 02-July-14, 19:33:05
Apart from the sound you can get through HDMI (which would be 1 or 2 of these in management), it provides your board with some "HD Sound Drivers" which takes another 1 or 2 of these.
I have quite few of these too even on my old laptop (with Nvidia card): x4 Nvidia High Definition Audio, x1 Cyberlink WebCam, x1 Realtek HD and x1 Bluetooth sound.
Your specs read that you have a GTX770 running on Win 7 64bit; do you also have four of the Nvidia High Definition Audio devices? Or just one? Thanks!

HP High Definition Audio Device Code 10 Error -- Causing HDMI Sound Problem

Hey guys, my laptop is an HP ENVY TouchSmart m7-j010dx Notebook PC, running Windows 8.1.
When I connect my laptop to my LG Smart TV through HDMI, I cant change the playback device to play the sound from the TV. The HDMI option does not appear in ¨Sound¨.
When I look in Device Manager, under Sound, video and game controllers; the High Definition Audio CODEC has an error which says (Device status):
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
I have tried reinstalling and updating the drivers, cleaning and defraging the registry, optimizations etc.
I followed steps from other posts with similar problem as mine and nothing seems to work, I do not want to reinstall my windows just for this! I am running out of options, I tried everything I could for the past week. I would really appreciate some expert advice.
Thanks!

Replied on: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/HP-High-Definition-Audio-Device-Code-10-Err...
TwoPointOh
I work on behalf of HP
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Driver Problems with HP 350 G1: SM Bus Controller and High Definition Audio Device

Dear all,
after I've installed Windows 8.1 on my new HP 350 G1 J4U36EA, two devices are making problems:
SM Bus Controller
PCI\VEN_8086&DEV_9C22&SUBSYS_21B8103C&REV_04
PCI\VEN_8086&DEV_9C22&SUBSYS_21B8103C
PCI\VEN_8086&DEV_9C22&CC_0C0500
PCI\VEN_8086&DEV_9C22&CC_0C05
High Definition Audio Device
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101
I've tried a few drivers recommended on the HP website for my 350 G1 including Intel Management Engine Interface (MEI) Driver and IDT High-Definition (HD) Audio Driver, but the problem is still not solved.
I appreciate your help! Thank you so much!
Parapluie
This question was solved.
View Solution.

Thank you very much!
Parapluie

How to solve High Definition Audio Device issue on Vostro 5470

I have a Vostro 5470 and after installing Windows 8.1 Professional, I'm getting the following issue.
"This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful."
Does any one have any idea how to fix this? I have downloaded the most recent version of the drive from dell support site, but nothing!

Make sure the Windows Audio Service is running.
vmrocha
I have downloaded the most recent version of the drive from dell support site
You can only get the Realtek audio driver from Dell, not the High Definition Audio Device driver. That one is the Windows native audio driver. To update it you would have to let Windows go online to search for an update from Microsoft.
From your screen shot it appears that both the Realtek audio driver and the Windows native audio driver ("High Definition Audio Device") are both showing. Normally only one would show up in the Device Manager. I would try re-installing Windows and not installing any Realtek driver. Without a Realtek driver Windows will install its native driver and produce audio. If it failed to do that then the error would be due to hardware failure or some kind of problem within Windows.

AMD High Definition Audio Device Not Plugged In (HP Pavilion dv6-6b09sa)

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