AMD Radeon R5 M255 black screen, Intel HD 4400 works.

Hello,
Recently, my Radeon card stopped working after a reboot. The laptop rebooted to a black screen.
I did some trouble shooting and disabled the card via the BIOS. This fixed the problem temporarily because the laptop now only uses the Intel integrated graphics.
After I got this working I updated the Bios and all drivers via the HP Support Assistant. I also installed all windows updates and tried to update the radeon driver, but that won't work because the installation program doesn't recognise any radeon cards because I disabled it.
I also did the diagnostics tests in the BIOS but they didn't give any errors.
Is there a fix or any other way to trouble shoot this?
I wan't to prevent sending my laptop to HP because I need it for my classes every day.
thanks,
Joep
Extra Info:
Serial Number: [Moderator edited Serial Number]
Productnumber: K3X17ES#ABH
Replaced HDD with Samsung SSD.
Replaced Diskdrive with HDD (HDDCaddy).

@JSNL
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I have my macbook pro 17" 2.5 Q.C. i7,750GB HDD 5400rpm, 4gb ram, amd radeon 1gb dedicated graphics with intel hd graphics 3000,antiglare screen when i turned on my laptop and see the specs is not showing the 1gb graph. only 512mb.

i have my macbook pro 17" 2.5 Quad. Core. i7,750GB HDD 5400rpm, 4gb ram, amd radeon 1gb dedicated graphics with intel hd graphics 3000,antiglare screen when i turned on my laptop and see the specs is not showing the 1gb graph. only 512mb is there anybody out there have the same problem please how can i know or is there any other way to be sure what's the real capacity of my graphics?take note this is brand new late 2011 model made to customize MD311 with anti glare screen...

I have the same machine, except it's running the blessed fast Snow Kitty,
"when I turn on my laptop and see the specs is not showing the 1gb graph, only 512mb is there"
What specs are you refering about?
Hold the command shift and 4 keys down, draw a box around what your seeing and upload the desktop image in your post response here.

The video app on my iPad now only shows a black screen. Used to work fine then crashed in the middle of a short video.

The video app on my iPad now only shows a black screen. Used to work fine then crashed in the middle of a short video. When I open the app the screen is just blank. As it is a default app I can't delete and reinstall. Anybody else experience this?

Try searching for the name of one of your videos on the iPad's spotlight search screen - swipe your first homescreen to the right, type in it's name, and if it finds it tap on it to see if it plays.
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New Machine in Mar 2011. OS version 10.6.8
All software updates installed via Automatic update.
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Am aware of Nvidia issues with Macbook pro but this machine has the following graphics/display on logic board.
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Chipset Model:          AMD Radeon HD 6490M
Type:          GPU
Bus:          PCIe
PCIe Lane Width:          x8
VRAM (Total):          256 MB
Vendor:          ATI (0x1002)
Device ID:          0x6760
Revision ID:          0x0000
ROM Revision:          113-C0170H-521
gMux Version:          1.9.23
EFI Driver Version:          01.00.521
Displays:
Color LCD:
Resolution:          1680 x 1050
Pixel Depth:          32-Bit Color (ARGB8888)
Main Display:          Yes
Mirror:          Off
Online:          Yes
Built-In:          Yes
Intel HD Graphics 3000:
Chipset Model:          Intel HD Graphics 3000
Type:          GPU
Bus:          Built-In
VRAM (Total):          384 MB
Vendor:          Intel (0x8086)
Device ID:          0x0116
Revision ID:          0x0009
gMux Version:          1.9.23

You said the magic words: Still under extended warranty. Take it in for evaluation and repair. That is not a normal situation. The display should not have to 'warm up'.
Ciao.

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Hello,
I own the R9 270X, which is on my PCI-E x16 slot, motherboard: Gigabyte ga-b85m-d3h.
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The monitor works, but there is just black screen displayed. When I restart it stays black after the Windows logo or it crashes during the usage. When it crashes it displays a solid color screen with some vertical stripes. Usually somewhere after 15 minutes from start.
My motherboard BIOS is up to date.
Card has worked great for 2 hours after fresh installation of Windows but then the problems i mentioned came back. I was even able to play games on high settings, but then the solid-color-crash occured again.
Is my card faulty and should I return it?
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I'm back on my computer (where I can't install propper drivers), haven't checked with afterburner.
Two scenarios:
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[SOLVED]Black screen Intel brightness

Hello. This is my first post on this forum. Please bear with us. I use a gtranslator, because I do not speak and write English well.
Arch Linux user I am already a long time and take part in polish forum. Here's my post on this matter: CLICK.
I am forced to use the system (x86_64) with reduced versions of
kernel26 2.6.36.3-2
xorg-server 1.9.3.901-1
xf86-video-intel 2.13.0-4
My graphics card is
00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 09)
The reason is that black screen, who appeared together with kernel26-2.6.37 (for the kernel26-2.6.38).
I have tried other Linux distributions with the same versions of kernel26 to check whether the kernel is actually the cause of the problem. It turns out that YES.
Yesterday on a separate partition I installed Arch with unlocked testing repository. I made complete configuration X(xfce4) and added user to all groups. Unfortunately, I only pre-load system. Log on to shell the user account and the execution startx is already taking place with the black screen. Graphical environment is loaded as if my monitor was only 10% brightness. To see what I'm doing on the desk, I have to watch from a distance of 5-10cm. Black screen appears regardless of whether the KMS is active or inactive.
I join the logs to read: dmesg.log and Xorg.0.log.
How to deal with this problem? Who should I report it?
If you need more information ... please write and I'll try to put them here.
P.S.:"I hope you understood what I wrote, but I know that it was not easy "
Last edited by m4k5 (2011-04-13 20:08:19)

skunktrader wrote:Make sure the value you are trying to set it to does not exceed this
of course :]
Today I tried the experiment with GRUB.
kernel ..... i915.modeset=1 acpi_osi=Linux
kernel ..... i915.modeset=1 acpi_osi=!Linux
In both cases the result was a black screen but the desktop is loaded "properly".
kernel ..... i915.modeset=0 acpi_osi=Linux
kernel ..... i915.modeset=0 acpi_osi=!Linux
In both cases I am able to log into the shell of the adjustment increase 1024x768 resolution. After entering the startx environment is not loaded.
Xorg.0.log
[ 29.745] (WW) Warning, couldn't open module vesa
[ 29.761] (EE) open /dev/fb0: No such file or directory
[ 29.761] (EE) Screen(s) found, but none have a usable configuration.
[ 29.761]
Fatal server error:
[ 29.761] no screens found
I have not installed vesa because of to low performance(!)
everything.log
Apr 9 14:39:22 localhost kernel: [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
I think this may be causing the problem. A colleague suggested I update the BIOS. What do you think?
user.log
Apr 9 17:59:12 localhost logger: ACPI group/action undefined: video / DD02
I do not know whether this is important but it interested me
If you need a specific log, let me know (?).
Adds a note of the KMS=1
dmesg | grep i915
Command line: root=/dev/sda4 i915.modeset=1
Kernel command line: root=/dev/sda4 i915.modeset=1
i915 0000:00:02.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
i915 0000:00:02.0: setting latency timer to 64
i915 0000:00:02.0: irq 43 for MSI/MSI-X
[drm] Initialized i915 1.6.0 20080730 for 0000:00:02.0 on minor 0
dmesg | grep intel
intel_idle: MWAIT substates: 0x2220
intel_idle: does not run on family 6 model 23
agpgart-intel 0000:00:00.0: Intel GM45 Chipset
agpgart-intel 0000:00:00.0: detected gtt size: 2097152K total, 262144K mappable
agpgart-intel 0000:00:00.0: detected 65536K stolen memory
agpgart-intel 0000:00:00.0: AGP aperture is 256M @ 0xc0000000
fb0: inteldrmfb frame buffer device
dmesg | grep agp
Linux agpgart interface v0.103
agpgart-intel 0000:00:00.0: Intel GM45 Chipset
agpgart-intel 0000:00:00.0: detected gtt size: 2097152K total, 262144K mappable
agpgart-intel 0000:00:00.0: detected 65536K stolen memory
agpgart-intel 0000:00:00.0: AGP aperture is 256M @ 0xc0000000
dmesg | grep drm
[drm] Initialized drm 1.1.0 20060810
[drm] Supports vblank timestamp caching Rev 1 (10.10.2010).
[drm] Driver supports precise vblank timestamp query.
fb0: inteldrmfb frame buffer device
drm: registered panic notifier
[drm] Initialized i915 1.6.0 20080730 for 0000:00:02.0 on minor 0

Black screen Intel brightness - Install latest rellese

Hello.
I have the same problem as that: https://bbs.archlinux.org/viewtopic.php?id=116471
The reason is that black screen, who appeared together with kernel26-2.6.37 (for the kernel26-2.6.38).
I have tried other Linux distributions with the same versions of kernel26 to check whether the kernel is actually the cause of the problem. It turns out that YES.
Yesterday on a separate partition I installed Arch with unlocked testing repository. I made complete configuration X(xfce4) and added user to all groups. Unfortunately, I only pre-load system. Log on to shell the user account and the execution startx is already taking place with the black screen. Graphical environment is loaded as if my monitor was only 10% brightness. To see what I'm doing on the desk, I have to watch from a distance of 5-10cm. Black screen appears regardless of whether the KMS is active or inactive.
I join the logs to read: dmesg.log and Xorg.0.log.
How to deal with this problem? Who should I report it?
If you need more information ... please write and I'll try to put them here.
That solution work for me when i install ArchLinux with kernel 2.6.36 or lower , apply that solution and update
[I had the same problem, solved by adding a /etc/rc.local
setpci -s 00:02.0 F4.B=00
To adjust the brightness to add to the kernel line:
acpi_osi=Linux
That solution work only when i install ArchLinux with kernel 2.6.36 or lower, apply the solution and next up to date, but that way isn't confortable for me, and here is my question: How can i install latest relles of ArchLinux??
Maybe, I can install it on VirtualBox, apply fix and copy virtualbox hard disk, to my HDD, should it work?
or maybe, i can edit ArchBang iso, and add that solution to rc.local, next save the changes in iso, burn the iso on a CD, and next install
Now I have instaled on my HDD only Windows XP

Hello.
I have the same problem as that: https://bbs.archlinux.org/viewtopic.php?id=116471
The reason is that black screen, who appeared together with kernel26-2.6.37 (for the kernel26-2.6.38).
I have tried other Linux distributions with the same versions of kernel26 to check whether the kernel is actually the cause of the problem. It turns out that YES.
Yesterday on a separate partition I installed Arch with unlocked testing repository. I made complete configuration X(xfce4) and added user to all groups. Unfortunately, I only pre-load system. Log on to shell the user account and the execution startx is already taking place with the black screen. Graphical environment is loaded as if my monitor was only 10% brightness. To see what I'm doing on the desk, I have to watch from a distance of 5-10cm. Black screen appears regardless of whether the KMS is active or inactive.
I join the logs to read: dmesg.log and Xorg.0.log.
How to deal with this problem? Who should I report it?
If you need more information ... please write and I'll try to put them here.
That solution work for me when i install ArchLinux with kernel 2.6.36 or lower , apply that solution and update
[I had the same problem, solved by adding a /etc/rc.local
setpci -s 00:02.0 F4.B=00
To adjust the brightness to add to the kernel line:
acpi_osi=Linux
That solution work only when i install ArchLinux with kernel 2.6.36 or lower, apply the solution and next up to date, but that way isn't confortable for me, and here is my question: How can i install latest relles of ArchLinux??
Maybe, I can install it on VirtualBox, apply fix and copy virtualbox hard disk, to my HDD, should it work?
or maybe, i can edit ArchBang iso, and add that solution to rc.local, next save the changes in iso, burn the iso on a CD, and next install
Now I have instaled on my HDD only Windows XP

Black screen/reset doesn't work/restore error 1601

All of a sudden my iphone 3gs went dead. Reset with home and lock button does nothing. Plugging into a charger shows nothing on the screen either. When I connect to itunes (on a powerbook G4), it sees an iphone in recovery mode that needs to be restored. When i choose restore, it first gets the software, but when trying to update the phone it give the error "iphone could not be restored. An unknown error occurred (1601)."
Anyone know a fix for this? Thanks in advance for your assistance!

Hi,
Did you perhaps change provider recently?
I had the simlock taken of my old iPhone 3G to give it to my daughter.
The unlock procedure did not run the way the T-Mobile 10-step procedure described, after step 7 nothing happened for like an hour and a half (instead of the 30 minutes waiting time indicated) and all of a sudden the 3G was connected to the provider of my daughter.
Skipping steps 8-10 of the procedure.
According to T-Mobile support "something must have gone wrong with Apple during the unlock procedure over there"
And now, less than 20 hours of unlocking, we experience the same problems as you do.
A black screen, or just the Apple logo for 10-15 seconds when on the adapter, often no connection possible to iTunes.
And every now and again the iPhhone does connect to iTunes with a window popping up "a iPhone needing restore is connected"
However, restore is broken off every time, with this annoying "unknown error 1601"
And yes, I did uninstall iTunes and the AppleMobileDevice-thing.
What I am wondering about is that on the internet most discussions link error 1601 to jailbreaking.
This iPhone was never jailbroken, but could it "think" it has been because of some error in the procedure of unlocking the simlock and changing from T-Mobile to Vodafone?
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I have my macbook pro 17" 2.5 Quad. Core. i7,750GB HDD 5400rpm, 4gb ram, amd radeon 1gb dedicated graphics with intel hd graphics 3000,antiglare screen when i turned on my laptop and see the specs is not showing the 1gb graph. only 512mb is there anybody

pls help...

I have the same machine, except it's running the blessed fast Snow Kitty,
"when I turn on my laptop and see the specs is not showing the 1gb graph, only 512mb is there"
What specs are you refering about?
Hold the command shift and 4 keys down, draw a box around what your seeing and upload the desktop image in your post response here.

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My PC is practically new i got it at the end of last year, those are the specs:
CPU: AMD Athlone IIx2 270 3.2GHz (I have overclocked it to 3.99GHz but after the errors I got it back to stock)
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GPU: MSI Afterburner Radeon R7 250 1Gb GDDR5 (4.6 Effective Memory Clock)
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When I was overclocking the CPU I got Arctic Freezer 13 so all the temps were fine.
I have runned stress test with FurMark for about 30 min just to check temps and i got 60 degree, in game im getting about 45 - 50, CPU max is 26

Try clearing CMOS >>Clear CMOS Guide<<
Also try running the PC without the GPU inside (make sure you disconnect power cables).
PSU seems to be enough for this GPU. But if possible (hopefully a friend has better one) test with different PSU. And test the card in different PC too (if possible of course).

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Thanks!
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LOGIC CAT-
My guess is either a bad cable or bad adapter on the second monitor. Try switching the monitors and see if the problem follows the monitor.
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Satellite C855D-135 - Corrupt BIOS, black screen, keyboard is not working

Hello everybody.
I have been having some issues with my Toshiba Satellite C855D-135 laptop. I had to change my internal hard drive, so I decided to install windows 7 on it (I used to have windows 8 but don't have the CD and I couldn't find the licence key sticker.),
So I went into the BIOS to switch it from UEFI to CSM, but something went wrong at that point and it seems to have corrupted the bios.
I think I have bricked it, but some things still work.
When I turn it on:
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- the keyboard doesn't seem to be working (the leds don't turn on when I press caps lock)
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I have run out of ideas now.
Could anybody help me? Pretty please?
I hope it's not the motherboard that's broken, coz I really don't have enough money to send it off to be repaired.

The whole story sounds very strange to me I never heard about that fact that changing the boot mode from UEFI to CSM would affect the BIOS.
In my opinion there is some serious hardware problem. As you already assumed, it could be probably a motherboard fault.
I would recommend you to ask some technicians for some hardware diagnostic tests to perform an motherboard check in order to be 100% sure about the fault.
If you dont have enough money and the motherboard is really affected you could try to get some 2nd hand part

AMD Radeon R5 M255 black screen, Intel HD 4400 works.

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