AME CC and 2014 crashed

Hi,
I am having some difficulties transcoding from XMF to .mov (screenshot attached) at HD 1080i 25,H.264, AAC 48Khz using both the CC 7.2.2.29 and CC 2014  8.0.0.173 version with an unknown error.
Would like to know if any experts can help
System Specs :
HP z820 Workstation - Intel Xeon CPU E5-2695 v2 @ 2.4 GHz
Windows 7 Professional with Service Pack 1
16 GB RAM
Quattro K4000
AJA LHE+- card ( breakout cables)
Thanks
- Encoding Time: 00:00:28
06/21/2014 01:07:30 PM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
- Encoding Time: 00:00:26
06/23/2014 10:48:57 AM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
- Encoding Time: 00:00:00
06/23/2014 10:54:37 AM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
- Encoding Time: 00:00:52
06/23/2014 10:56:45 AM : Encoding Failed
Export Error
Error compiling movie.
Unknown error.
Problem as stated below ( for CC 7.2.2.29) :
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe QT32 Server.exe
  Application Version: 7.2.2.29
  Application Timestamp: 5330e774
  Fault Module Name: QuickTimeH264.qtx
  Fault Module Version: 7.75.80.95
  Fault Module Timestamp: 52d4921d
  Exception Code: c0000005
  Exception Offset: 001f522d
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 4100
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Problem as stated below ( for CC 2014 8.0.0.173) :
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe QT32 Server.exe
  Application Version: 8.0.0.173
  Application Timestamp: 5373250c
  Fault Module Name: QuickTimeH264.qtx
  Fault Module Version: 7.75.80.95
  Fault Module Timestamp: 52d4921d
  Exception Code: c0000005
  Exception Offset: 001f522d
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 4100
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I have the problem, that i can´t render a very tiny project in AME CC (adobe media converter) while the rendering in AE CC with the cue works.
My Project contains one comp (ray traced 3D) with 4 layers of which one is a light, one is a camera, and two are 3D Layers of animated graphic elements (the first contains three animated .ai-Layers and the second 3 pictures and an animated extruded Form).
I can see rendered frames in the project in AE CC in under one second but when i try to render it in the media encoder (AME CC), the rendering process is extremly slow. If Adobe would offer the h.264 (mp4) codec in AE CC, i would have no problem, but since its only available in AME, i need to render it with the AME.
My Memory Allocation in AE CC is: 21GB used for AE, MP on with 8 Cores (and 2GB for every Core), disk cache is activated with 12GB on a SSD only used for caching, which contains also the media database and the media cache.
When i try to render the project with AME, the pc uses every core, despite than using 8, causing 100% cpu usage on all 12 cores (although 2 cores are reserved for other programs).
Rendertime AE CC (Quicktime, FullHD, h.264, 5mbit): 3:16min
Rendertime AME CC (Quicktime, FullHD, h.264, 5mbit): stopped after 6 Minutes with 1/4 of the clip rendered, AME CC hangs causing 100% CPU usage
Another project, which is rendering fine in AE CS6 (the second mentioned in the start post), renders super slow in AE CC (30sec (CS6) compared to 1:44min (CC) max per frame), so that i have to come to the conclusion, that there some issues with the AME CC Rendering Engine.
I´am in motion graphics and video cutting for 15 years now, but had never such problems with rendering my projects.

Similar Messages

  • Has anyone else experienced InDesign CC and 2014 crashing when using Data Merge?

    I have already tried the Shift+Ctrl+Alt+Cmd keystroke upon start-up and saying "yes" to clearing the preferences, but unlike previously where this solved the issue (a few months back, until Adobe released an update which meant this was no longer needed) this hasn't worked. I have also tried using both a CSV and a TXT file as the source file, same crash.
    Anyone found a solution? I am using Mac OSX.9. Same thing happens on a colleagues Mac, so isn't my machine.

    This is about all the information I could provide, hence why I was asking a general question. If I'd known what steps to take I wouldn't be asking. I have solved the problem, it seemed to be the InDesign file, not the data file.

  • Adobe photoshop cc 2014 crashes at startup / GC driver up to date (nvidia 740M) / windows 8 / uninstalled software reinstalled disconnected creative cloud and reconnect /  nothing solved /error report ready to send

    Help
    in this for 3 and a half hours now and really nervous bout it.
    adobe photoshop cc 2014 crashes at startup /
    solely photoshop : lightroom illustrator indesign okay /
    GC driver up to date (nvidia 740M) /
    windows 8 /
    uninstalled software and reinstalled from creative cloud app /
    disconnected profil creative cloud and reconnect /
    moved preferences out /
    I just have installed a fresh OS windows 8 and nothing but the adobe apps /
    nothing solved /error report ready to send
    (edit)
    funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
    (did the screen copy, exported in jpeg srgb  from illustrator)

    exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
    i ignored i was using a 8k screen till now
    please help
    Cheers,
    Arnaud.

  • After update, Photoshop CC 2014 crashes just after launching - a whole day lost between forums and support

    Here in France, it's getting late, 9.45 PM, that is 12 hours after the first crash of Photoshop CC 2014 on my Mac OS 10.9.4.
    Nothing changed on my computer, excepted the PhCC14 update.
    Then I launched the app and it crashed right after displaying the workframe.
    I tried and tried so many things :
    Ashutosh.Nigam suggested me in this forum to change the permissions to SLStore & SLCache Folder, but it did not work.
    Ali from french Adobe support told me to delete my Settings files, but it was not enough.
    A girl with no name from the same team told me to update my graphics card driver, but, you know, I run the latest Mac OS X version and everything is updated, mademoiselle.
    Stephane sent me a link to a huge page of things to do :
    -  Troubleshoot account-specific fonts, but there wasn't any corrupted font
    - Delete account-specific Adobe cache files but... guess what...
    - Troubleshoot account-specific login items but... yes, that's it, I can see you understand me
    - Reset the access settings on the user account's Library folder... oh god, that was fun, I used the Terminal and sudo commands
    - I checked the disk and repaired all permissions...
    I did all of these things because when I tried to open PhCC in an other admin session, it worked. So it could  be an incompatibility between my session and PhCC. But, but, but, when I tried again to lauch the app in the second session, it worked fine but refused to quit. Ha ha ha.
    Last call to the french support : "Désolé Monsieur, you didn't spend 2000 € for a specific help, but because you have lost a whole day of work, we will pay you back 2€. And no, Photoshop won't work anymore on your session. You have to move all your files to a new session."
    It's unfair ! The software was running gently on my session, Adobe change things and I have to break everything on my computer, move every config from one session to another with absolutely no warranty that it won't crash again.
    It's NOT what I pay Adobe CC  each month for.
    Very disappointed Jean-Luc

    Anyone know how to read a crash report? 
    I can print with Lightroom, there is nothing wrong with the printer, or the file.  But I want to print with Photoshop without a crash.  Besides, Lightroom doesn't give me access to all of my print settings.
    Hoping someone can help, I"m exasperated.....

  • Illustrator/indesign and premire pro cc 2014 crashes after splash screen

    Hi, I can't figure out whats going on, I had CC running fine, the 2014 updates came and all software except photoshop crash after the splash screen.  I have done everything I could think of.  Verified fonts, I've uninstalled and re-installed creative cloud and the software.  I ran adobe cleaner which get rid of the original CC software (I didn't want that to happen)  I've deleted preferences, ran disk permissions and repair. CS6 software install and runs.
    I am lost to say the least as to why photoshop CC 2014 works and yet, the others crash.  Any Ideas?
    Thanks.

    Hi camdude,
    Can you send the Adobe Illustrator CC 2014 crash logs to me at [email protected]
    The steps to get the crash log are:
    1) Open the finder app.
    2) Press command +shift + g to open the "Go to the folder" dialog.
    3) In the text edit field type "~/Library/Logs/DiagnosticReports".
    4) This will take you the DiagnosticReports folder.
    5) Please share the latest crash log file from this folder.
    With Best Regards,
    Raghuveer

  • Help! InDesign CC 2014 crashes and loses workspace and preferences each time

    InDesign CC 2014 crashes on a daily basis (sometimes multiple times per day) causing me to lose my preferences and have to resetup  and reload my workspace... are there any fixes or is this issue even being addressed?

    It's quite likely that there is a problem with the User space on your computer. Please tell us whether you're working a Mac or Windows computer.
    Try creating a new user on your computer and launch InDesign from that user. On a Mac, that would be done in the Users & Groups System Preference.

  • I have CC 2014 but need AME CC (pre 2014) in order to deliver FLV and F4V outputs - how can I download CC AME with FLV support?

    I have CC 2014 but need AME CC (pre 2014) in order to deliver FLV and F4V outputs - how can I download CC AME with FLV support?

    You can install AME CC (7.2) by installing After Effects CC (12.2) through the Creative Cloud application.

  • Photoshop CC 2014 crashes in OSX 10.9.4

    I am using a MacBook Pro mid 2010 with OSX 10.9.4 and Photoshop CC 2014 crashes on opening with a message "Could not initialise Photoshop because of a program error."
    I also have the previous version Photoshop CC and it runs fine.  Anyone experiencing the same?
    Thanks, Chris

    "Could not initialize Photoshop because of a program error" is a generic error and means something unanticipated.
    Lets optimize PS for best performance and then check. http://helpx.adobe.com/photoshop/kb/optimize-performance-photoshop-cs4-cs5.html#main_Set_P erformance_preferences
    You can also check http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
    ~ Arpit

  • Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.

    I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
    When Photoshop is being displayed on my main monitor it doesn't crash.
    I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
    Here's the event log of the crash:
    Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
    Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
    Exception code: 0xc0000005
    Fault offset: 0x00000000000122b7
    Faulting process id: 0x23dc
    Faulting application start time: 0x01d0030b1092334e
    Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\Windows\system32\atig6txx.dll
    Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851ea

    As you can already see, your ATI/AMD video card drriver is crashing.
    Update the driver from AMD's website to pick up all the bug fixes you are missing.

  • Premiere Pro CC 2014 crashing on export using Windows 8.1

    Hello
    I am using Windows 8.1 and ever since I did the most recent update of creative cloud for my apps PR CC 2014 crashes every time I export to media encoder, I have found a little work around by opening media encoder and choosing the file I want manually, but as I type this the video is rendering so I don't know if there will be any visual or audio bugs as a result.
    Is there a fix for PR CC, 2014 export issue on windows yet?
    I did look through the forum a little before writing this but all the other threads regarding this issue are on MAC and I'm running Windows.
    Thanks for any help
    Andy

    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Photoshop CC 2014 crashes right after start in Win7 Ultimate. amtlib.dll seems to blame.

    Photoshop CC 2014 crashes right after start in Win7 Ultimate. Installed a new graphics card MSI GeForce GT730 and did an immediate driver update. Also completely updated Windows. Bridge and Lightroom 5.5 work fine. After several attempts to get PS up and running, also after checking possible solutions on the web and in this community I was still left with a crashing application.
    Then tried a cracked amtlib.dll in the Photoshop directory and PS worked fine! But not able to check in to CC. Then replaced the cracked amtlib.dll with the original and PS again crashed a few seconds after launch. Oh, and yes, I did check out of Creative Cloud and checked in again but nothing worked so far.

    After browsing through several sites I finally stumbled upon the message below, posted a couple of months ago in this forum.
    This sequence finally was the solution to my problem with Ps crashing after launch.
    PROBLEM SOLVED!!
    After dozens of fruitless attemps to solve the problem and many, many hours of searching the web, I stumbled upon a thread in the PS community that helped me fix the problem and made my day (weekend).
    The thread was originally posted by MrNameloc here and ALL CREDITS got to him. A public "Thank You" to MrNameloc is also in its right place.
    The solution is as follows:
    Un-install Photoshop CC.
    Un-install Adobe CC.
    Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
    Go to: C:\ProgramData\Adobe and find SLStore and delete it.
    Restart.
    Install Adobe CC.
    Install Photoshop.
    Restart.
    @Adobe, you might wanna write this one behind your ear just in case it shows up again in the forums... 'cose it will.

  • After Effects CC 2014 Crashing on Start-Up

    I downloaded/updated to the latest CUDA driver ... CUDA Driver Version: 7.0.29 and now After Effects CC 2014 crashes instantly on start-up ...
    I'm on a MacBook Pro (Late 2013) running OS X Yosemite 10.10.2 with an Intel Iris Pro 1536MB card, 2.3 Intel Core i7
    What can I do to fix this issue?
    Thank you,

    See this:
    Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs

  • Cc 2014 crashes

    I have installed and de-installed Photoshop 2014 CC two times - still it crashes.... My Photoshop 5,5 runs fine.
    But since I have ordered and installed CC 2014 I work only on the technical side. I do not get the plug ins (e.g. Topaz adjust seen in 2014 CC nor I can be sure that 2014 CC crashes next time I get in ......)
    I am very unhappy with the situation - I installed it first yesterday since then I could work only a bit (maybe 20 minutes)....
    I tried alredy some Ideas I found by Googele (start PS as Admin, re-install etc) but nothin works.
    I have installed my Windowws 7 just new - so its very clean!
    My system is:
    Operating System System Model
    Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
    Install Language: Deutsch (Deutschland)
    System Locale: Deutsch (Deutschland)
    Installed: 23.08.2014 21:52:17
    Display
    Samsung SyncMaster [Monitor] (7,2"vis, s/n 1463956023, Februar 2011)
    Why is PS shown as Trial?
    Adobe Systems - Adobe Photoshop CC 2014 (trial)
    Thanks for help
    George

    What do the Window 7 reliability history crash reports show is the cause of the CC 2014 crashes? The Windows UI in German should look something like this:

  • CC Premiere 2014 crashes on start

    CC Premiere 2014 crashes on start. "Adobe Premiere Pro CC quit unexpectedly..."
    retina macbook pro, osx 10.9.3.
    Have had to use CS6 for months,
    cannot get any CC Premiere version working...
    was naively hoping this latest update would fix that..
    Any reliable solutions out there, @ADOBE?

    Hi Sean,
    sean healy wrote:
    Thanks Kevin - I have no plugin folders in my premiere CC installation - where would I find the plugins for uninstalling?
    I have http://fxfactory.com
    installed on my machine... and it has previously shown up in AE + Premiere... though I can't get Premiere CC to open, nor can I see any Premiere CC plugin folders..
    ( only folders are : configuration and presets )
    I would recommend uninstalling FXFactory as it has been the source of crashes for this release. See the Noise Industries site for any updates. Use their uninstaller. Plug-ins are located here on Mac: User/Library/Application Support/Adobe/Common/Plug-ins/8.0/MediaCore/
    sean healy wrote:
    Could you also point me to any specific folder addresses where I should try and delete preferences or any other premiere CC files that may be corrupted or need permissions checked etc?
    Preferences are located here: User/Library/Preferences/com.Adobe.Premiere Pro.8.0.plist
    It's easier just to relaunch with the Shift+Option keys held down until you see the splash screen.
    sean healy wrote:
    ... I'll have to check and see if AE CC does dynamic link to Prem CS 6...
    It does not. You must have the exact same versions of these applications in order for dynamic link to function properly.
    sean healy wrote:
    There seems to be a lot of users complaining specifically about Prem CC crashing on start - while all of their other apps work fine - it'd be great if Adobe addressed this...
    OK. However, crashing on launch can occur for a variety of reasons, including installing plug-ins that are not updated for the version. I am investigating other cases and seeing if there's anything we can do from our side to prevent this from happening. I do appreciate your concern.
    Thanks,
    Kevin

  • Photoshop CC 2014 crashes

    after updating my operating system on Mac - my PS CC 2014 doesnn.t work properly
    here is a list of failures^ may be someone may help me - because there is no chance to connect not ADOBE help... not on-line nor by phone... this service doesn't work at the time
    Process:               Adobe Photoshop CC 2014 [1088]
    Path:                  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
    Identifier:            com.adobe.Photoshop
    Version:               15.2.1 (15.2.1.257)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Photoshop CC 2014 [1088]
    User ID:               501
    Date/Time:             2014-11-17 15:25:08.275 +0200
    OS Version:            Mac OS X 10.10 (14A389)
    Report Version:        11
    Anonymous UUID:        9F4728D0-5A02-54FB-575B-6C632CDF1621
    Time Awake Since Boot: 9700 seconds
    Crashed Thread:        66  Dispatch queue: com.apple.NSXPCConnection.user.com.getdropbox.dropbox.garcon.apple-extension-service
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       EXC_I386_GPFLT

    Photoshop CC 2014 crashes everytime I try to save a file in web on my Macbook. So frustrating. I made sure that the latest update was installed and verified and repaired permissions. I'm not sure what else to do, but I frequently optimize photos for the web so this is a problem for me.
    I am running Yosemite, but Dreamweaver is fine.

Maybe you are looking for