AME hangs, slow - watch folders on NAS

Hi forum,
I love my AME CS6, when it works, but I've had anguish with some (possibly) related problems:
1) verry sllow output of .mov file (NTSC SD, h264)
2) constant hangs resulting from any interaction with the application (spending a lot of time looking at "Adobe Media Encoder (not responding)" at the top of the application window. These hangs usually don't cause a crash, but the waiting (usually 5-25 seconds) is agony, especially when a large batch of work is in queue. (The only time AME ever hangs on startup for me is when the mac is actually exporting into the watch folder, in which case the startup splash text says it is trying to load the file [which is at that moment incomplete] and so it sits there and hangs - this is probably not related to my core problem.)
Some details about my system:
1) AME (CS6) is hosted on a Win7 system on a Dell with Xeon quad 3.07Ghz, and Nvidia quadro 2000 grafx card, and 6Gb of RAM.
2) I am using watch folders that reside on a NAS connected by a gigabit switch
3) some files being contributed to the watch folders are coming from a Mac (usually 1080p prores 422) but most are coming from the local windows machine (some SD NTSC .AVI, some MPEG all-I - I generally queue finished shows to AME using the "same settings as sequence" checkbox from PrPro the file->export->media dialog
So my questions, based on my guesses as to what is going on:
1) Is the Adobe Quicktime plugin/manager to blame? How can I know, and what could I do to troubleshoot?
(observation: watch folder A includes 2 h264 outputs - one is .mov and the other is .mp4. When processing a master file from premiere, the .mp4 rips fast and the .mov chuggs [ratio of export time : run time is ~0.3:1 for the .mp4 and  ~4:1 for the .mov - a huuuuge difference]. HOWEVER, when the file in process is a prores from the Mac [presumably need ing quicktime for all  operations] BOTH the .mp4 and the .mov are pathologically slow to encode)
2) Is it possible that I need to modify some network setting/configuration? I am totally a noob at this skillset, and I work for a City Government where the IT guys dont really know how to give me what I need for the work I do - so can anyone suggest key words and concerns I can be asking about/checking on with regard to how I connect to my NAS and how their network policies might be affecting my traffic to those watch folders?
3) Is it possible that there is some registry conflict on my Win7 system? I did briefly load a demo of AVID media composer, and someone told me that this can create problems due to registry entries associated with both applications - would I need to completely reimage/rebuild my dell or is there some way to reset these associations? Is there some way to trouble-shoot/eliminate this as a potential cause to my problem?
Thanks in advance!
Eric D
production coordinator - CoralVision

Well guys, I checked up on the hyperthreading on this system - it was already disabled. Following the instructions on the page Todd links to above I found that the highest number of processors available on that "limit to" list is 4 - far below the 21 it says is the threshhold for trouble with QT server. For today I have enabled hyperthreading and enable the limit of processors to 4. and I will see how she performs.
Another Adobe staff (Tariq from chat support) member has suggested that the problem may originate in the way my user profile is configured, and suggested I try running AME as ADMIN from my current profile. When I did, AME could not find/connect to the NAS volumes where my watch folders live, and I ran out of time to test this option using manually loaded (non-watch folder) .mov encodes.
Also, another observation: at one moment (before changing anything) I opened AME and opened one of my .mov presets to change a setting (to disable the scripted FTP, which is also malfunctioning) and on OK-ing out of that dialog, AME froze and did not recover. I forced a quit, then reopened AME, and I discovered that just accessing that preset causes a permanent freeze every time - I don't have to change any settings in order to reproduce the fail (NOTE: despite the immediate fail, AME remembered the setting change). This speaks to Mitch's last statement above ("If the hanging is happening when exporting as H.264 compressed .MOV files...") - well, yes and no: The hang/freeze usually happens anytime I am manipulating the queue (adding/removing/reordering) or changing presets, whether I am encoding or not, and seems worse when there are .mov settings involved. My intuition is telling me that something is not working right in the way that AME interacts with those .xmp files it uses in the watch folders to track files in process.
At any rate, I appreciate your time and consideration of my problem. I will be grinding along with the current issues unresolved, as I have deadlines looming, and I will update this thread as new information emerges. Let me just say, however, that despite these issues, CS6 still seems to be best in class and best value for me and my operation.

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    [19/04/10 19:17:33:232 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:232 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
    [19/04/10 19:17:33:232 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:232 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:109)
    [19/04/10 19:17:33:232 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.registry.endpoint.impl.EndpointRegistryImpl.createEndpoint(EndpointRegi stryImpl.java:553)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at java.lang.reflect.Method.invoke(Method.java:618)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:233 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EJSLocalStatelessEjbTransactionBMTAdapter_ 3af08fdf.doBMT(Unknown Source)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:109)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
    [19/04/10 19:17:33:234 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.registry.endpoint.client.EndpointRegistryClient.invoke(EndpointRegistry Client.java:564)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.idp.dsc.registry.endpoint.client.EndpointRegistryClient.createEndpoint(Endpoint RegistryClient.java:373)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.repository.ui.aac.struts.actions.AddEndpointAction.execute(AddEndpointAction.ja va:329)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.repository.ui.aac.struts.actions.CommandProcessorAction.execute(CommandProcesso rAction.java:228)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:989)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:930)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.adobe.repository.ui.aac.AacServletFilter.doFilter(AacServletFilter.java:101)
    [19/04/10 19:17:33:235 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 190)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.adobe.framework.SecurityFilter.doFilter(SecurityFilter.java:205)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 190)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.adobe.framework.SessionBundleFilter.doFilter(SessionBundleFilter.java:135)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 190)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.adobe.repository.ui.aac.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java :76)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java: 190)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:766)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:674)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:498)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:464)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3276)
    [19/04/10 19:17:33:236 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:267)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:811)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:113)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink .java:454)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink .java:383)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:263)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConn ectionInitialReadCallback.java:214)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitia lReadCallback.java:113)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionLi stener.java:165)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469)
    [19/04/10 19:17:33:237 BST] 0000003e SystemErr     R Caused by: com.adobe.idp.scheduler.SchedulerException: No scheduler found with name IDPSchedulerService

    Hi SmittyMC,
    Did you ever get to know the root cause of this??
    I tried reinstalling the OS and it worked once. Now it repappered, and i dont think thats the best way to solve.
    It will be really helpful if you know how you solved this problem.
    Thanks
    Rakesh

  • Where is the 'Watch Folders' option in PSE 9 Organizer for Mac?

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