America's top number one wireless service...does not work in Puerto Rico

Question

Please come back to Puerto Rico. I have been a member for over ten years. I live in Ohio  and will have to relocate to Puerto Rico.  My daughter is enrolled in college to become a school teacher in Puerto Rico. My family plan is not working well in Puerto Rico. I am paying for a family plan, (here in Ohio) and my daughter has two phones in Puerto Rico. They are not working. I had called Verizon Support, and was told that the phones must be mailed back to (Ohio)  me here in the states to be reactivated. Verizon phones cannot be activated in Puerto Rico. I prefer only Verizon, which is why I have not switched to any other provider. But, because Verizon does not have towers or businesses in Puerto Rico, even though we have 4G phones, we now have no service in Puerto Rico.   I am stuck with the choices of AT&T, T-Mobile, or Straight Talk from Wal-Mart, or the WORSE are the wireless and Internet services of Puerto Rico, Claro.. Claro has outages for DAYS and still expect full payment, regardless of how many days lost for service. Claro does not credit your account even if you had an outage for a week; you are still billed for the full month.  It is difficult to avoid this company in Puerto Rico. This is a message to CEO of Verizon...please bring your business back to Puerto Rico. When people asked my daughter what service she uses, they were excited when she said that she uses Verizon. But were disappointed when she said that her account is back in (Ohio) the states, there are no stores here. I have to send (AGAIN) two new phones activated here in the states back to Puerto Rico, so that my daughter can still use our Verizon Family Plan. There is nothing Verizon Support can do.  Once I move to Puerto Rico, there will be no one to send our phones to in (Ohio) the states to reactivate for our Verizon Family Plan. The phone service works for about three or four months, (in Ohio) than there is no service at all. Please bring America's top number wireless service back to Puerto Rico. Or Make some kind of deal with the wireless tower owners in Puerto Rico, so people that even visit Puerto Rico can use your phone service. Thank you for reading my request

Answer 1

Our home line has had no dial tone for two days now.  When a repair was requested, we received a commitment of 8/8.  That timing was not sufficient.  I updated the repair request on line indicating that we needed the repair by today.  I called this morning and a recording told me that Verizon was committed to repair the phone by 8pm tonight.  Well, 9:30pm and no Verizon.  I tried calling with my cell phone and sat on the phone for over 30 minutes.  Either no one was home or it was past business hours.  In any event, here we sit with no home phone service.  We are elderly.  My husband has a heart condition.  I am grateful for our cell phones, not Verizon.  What if we had a real emergency and didn't have cell phones?  This is not customer service.  We never even received a phone call or an email as we requested on the repair status.  So sit another day or maybe more.  Frustrated in NJ.  P.S. Our experience with My Verizon is it sends you round and round and round with no real solution to your problem.  Any suggestions? Thanks.