American express website does not allow me to pay my bill online

Question

I am running firefox 3.5.13 on windows XP SP2. The previous release of Firefox worked fine. When I go to the american express web site and try to do the online bill paying routine it fails to work. It will show my account info as expected but when I hit the "Pay Bill" icon the next page that comes up is blank. It has "headers" or banners at the top and bottom from american express but nothing in between. At the bottom left of my display, the text reads "done" indicating the page had loaded apparently. I have disabled all plugins and extensions, cleared cookies and cache. What is wrong with this and how do I fix it? The page works as expected if I use IE but I do not care for IE.

Answer 1

Welcome to the forums.  You're talking to other customers here.  If you want to talk to Verizon you need to use the "contact us" link at the bottom of these pages.
There is an "idea exchange" on these forums, however it's not clear to me how much attention Verizon pays to it.  You might want to post a helpful suggestion there.
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/idb-p/ideas
Note that online bill pay does not always result in a paper check.  For major payees like Verizon, most bill pay systems use an electronic check.  Not only does this save the payee the cost of processing the check, it eliminates the paper processing and postage costs for the bank.  In short, you're not costing Verizon much, if anything by using bank bill pay.  In fact, you may even be saving them a little money as the fees on credit card transactions are probably higher than the cost of accepting electronic bill pay.
Have fun.
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