AMEX says mail has been returned as undeliverable

Ironically, I do get AMEX email and I also received the message that tells me mail has been returned undeliverable.
Called AMEX which said Verizon may have a block on AMEX addresses, contact Verizon.
I'm confused.

I've seen similar from amex.  Probably they have timeouts and retries set low.  Obviously some comes through.

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