An agent be able to see his real time performance statistics on his desktop

HI,
In Cisco UCCE how can an agent be able to see his/her real time performance statistics on his desktop?
Please suggest.
Thanks,
Manish

Nope. An agent has a limited real-time view of the skill groups they belong to. They can see the number of calls in queue and how long the longest one has been waiting. They also see the number of calls they have received so far today and the average talk time.
What do you want to see?
Regards,
Geoff

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