An error has occurred. need help very urgent

An error has occurred.
"You may attempt to sign in again.
If your attempt fails, please contact your System Administrator. "
i am getting above error for only two users in Production envroment. but we dont have access in production, i am unable to replicate same problem in DEV. can u give any suggetion for this problem.
Thanks
Lakshman

did you check for the roles assigned to the 2 users?Without any application access, it is rather difficult, and this is the reason why I suggested to contact somebody who is allowed to connect onto prod env.
Nicolas.

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