An error message pops up saying cannot connect to itunes store then a white screen behind it says Your request produced an error [newNullReponse].

When i try and access my app store and click on categories and top 25 an error message pops up saying cannot connect to itunes store then a white screen behind it says Your request produced an error [newNullReponse]. I have Tried resetting my iPhone  logging out and logging back into my apple account ive tried changing the dates but it doesnt work. I dont have a phone to call apple support so how do i fix this please help! Thank a lot !!

Try this article: http://support.apple.com/kb/TS1368
Also, if that doesn't work, try this:
First you need to create another App Store iTunes account with a different country. (If you're American, do Canadian and vice versa)
When you sign out then sign in under the new account, it will say that your account only works in USA and to change the store. Once it does that your top 25 will be changed back to top apps and you'll get no more errors. Then you can change back to your normal account.
You can create another account free. Do it through iTunes on your computer or Mac. Change the country at the bottom of the App Store. Try and download a Free app. That way you don't need a credit card.

Similar Messages

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    I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...

    JUst experienced the exact  same problem after changing password.Getting same message. Hope someone has an answer for this.

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    Sorry, yes iTunes on your computer.
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  • HT5625 i want to update an app but when i put in my password a box pops up and it says "cannot connect to itunes store.  what am i doing wrong?

    when i try to update an app a box pops up and says "cannot connect to itunes store"   what am i doing wrong?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • My phone keep asking me to sign in to itunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

    my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
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  • My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

    My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
    Has anyone else had this problem? If so how can I fix this?

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

    when i try to report a problem purchase to itunes i keep getting a message saying   'cannot connect to itunes store'   or   'cannot connect to server'  dispite being able to visit the store to make purchases.  is this just a scam by itunes not to engage with problems?

    "is this just a scam by itunes not to engage with problems?"
    Of course not.
    http://www.apple.com/support/contact/

  • TS1702 When I try to update two certain apps in the App Store, I get a message that says 'cannot connect to iTunes store'. Any idea how to get these apps to update?

    When I try to update two certain apps in the App Store, I get a message that says 'cannot connect to iTunes store'. Any idea how to get these apps to update?

    Check that the apps are still available in the store

  • Cleartune has updates available, but I keep getting a message saying "cannot connect to Itunes store"  all other updates work just fine?  The one app I paid for is the one that for some reason will not work.  How can I upgrade without buying it again?

    I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load.  When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store"  I have many other apps I've loaded and upgraded just fine.  However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy.  How can I update Cleartune without buying it again? 

    Hi all,
    This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
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  • TS1368 I have an iphone 5 yesterday i could get into  the apps store now i get a message that says cannot connect to ITunes Store

    Yesterday I was able to download apps from the apps store.  Today everytime I try I get a message that says "cannot connect to ITunes Store".  I know the login and password is correct verified it on my PC.  Everything is up to date. I don't know where else to check.  Any help would be helpful.

    Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
    (81086)

  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
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    http://support.apple.com/kb/ts1717
    Best of luck,
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  • App store updates I get an error that says "cannot connect to iTunes Store"

    On my iphone under the App store updates, I get an error that says "cannot connect to iTunes Store"

    Thanks for responding turingtest2 - I finally worked it out (no thanks to Apple!) - I am in South Africa at the moment and availability of content here is very limited (it seems) according to the bloggers - when I looked there is a tiny faint grey note at the bottom of http://www.apple.com/za/itunes/download ...
    it seems to pick up South Africa and the UK - in fact I have set up an alternative UK apple ID so I suppose it sees my ipad, checks my "accounts" and constructs the note accordingly?  Weird. 
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  • Why can't i log in my iTunes account? My wifi works and when I log in my iTunes it says "cannot connect to iTunes Store"

    Why can't i log in my iTunes account? My wifi works and when I log in my iTunes it says "cannot connect to iTunes Store"

    You may not be connected to the internet. Does Safari connect?
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can’t connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

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