An error message precludes all use of all programs. I had to reformat my computer. I need Adobe authorization to re-install. How do I get this?

I am running Creative Suite 5. I have already tried to re-install the program twice after I had my computer reformatted by a service. They said I would have to reinstall some programs. I have been told by others that I need to receive reauthorization from Adobe to reinstall this program. But I can not find out how to get through to someone at Adobe to get this re-authorization. I now receive an error message after the program initializes that does not allow me to make use of any of the suite of applications.The result is that now I can't even read a simple PDF downloaded from the interne because it defaults to this inoperative system. help.

For CS5, you need to download the software here:
http://www.adobe.com/downloads/other-downloads.html
You'll need to contact web chat to get them to de-authorize the old install:
http://helpx.adobe.com/contact.html
Choose Product: Creative Suite
Choose Membership, Account, Payment
Choose Account Settings
Choose Still Need Help. Click web chat.
CS6 Design Standard Serial Number is valid, but a qualifying product could not be found...?

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