An error occured while generating a new report template

I have installed the Crystal Reports 2008 V2 and also the support pack. Installed the SAP Integration Kit XI 3.1 and the latest service pack 2.7. When I try to use the SAP Tool bar from Crystal Report , I can connect/see the queries but when I select any query to create a report I am getting an error message
"An error occured while generating a new report template". Any advise ? How do I turn on the trace in the client ?
Thanks,

Hi,
Did you update your Fix Pack...
Here is solution for Client...
To turn tracing on for client applications, you can use the following steps:
1. Click Start > Settings > Control Panel > System > Advanced > Environment Variables button.
2. Under the User Variables, add the following variable and value:
For Enterprise XI:
Variable Name: BOE_LOGGER_ENVIRONMENT
Variable Value: -trace -loggingPath c:\logs
For Crystal Analysis, Crystal Enterprise, and Crystal Reports version 10 and earlier:
Variable Name: CRYSTAL_LOGGER_ENVIRONMENT
Variable Value: -trace -loggingPath c:\logging
Regards,
Bashir Awan

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Does that make any sense?
Mike

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