An error occurred during email account validation

Hello everyone 
I have a seriously annoying problem with my BB Curve!
I added a language on to my phone using the Desktop Manager which resulted in the phone being backed up and reinstalled (like a reformat but the data wasn’t lost). Ever since then I am unable to access my email account information that I set up on the phone and wasn’t receiving emails (this coincided with the Blackberry blackout). After that I deleted the email account on using the website email account access for blackberry and re-entered my account information, this allowed the emails to come through my phone but I still cant access my email account information.
If I go to Main Menu > Setup > Email Accounts > Internet Mail Account the phone will hang up while trying access information
If I go to Messages > Options > Email Account Management, I get the following information “Unable to open email setup application. Contact your wireless service provider” I have called Vodafone for the past 5 days now but they are of no help.
If I try to edit the account information (like signatures) on the hutch.blackberry.com website, I get the following error “An error occurred during email account validation. Please check your information and try again.”
Has this happened to anyone before? Is there any solution to this problem?
My phone is currently on Software version 6.0 Bundle 2342
Please help!!!
Gwen

I would keep trying, or wait and try again. There could be a server issue which will be resolved.
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  • BB 8520 Error: An error occurred during email account validation

    Device info
    Your carrier: TMN Portugal
    Model info and OS version: 8520 V 5.0.0.822
    Hello,
    im getting a problem:
    I had my email account configured on a BB. Everything was working fine. I changed for a new Blackberry, and when i switched my device on www.tmn.blackberry.com it asked me to validate my accounts. And when i was trying to validate my email [email protected] i got this error: An error occurred during email account validation.
    The problem is that all the settings are fine.Username, password and server name.
    And the wierd thing is that i have 2 more blackberrys in my company, with a masterphone.pt email working. But when i try to configure another they all give this error now. No one can change their device, or they will lose the email configuration.

    Hey s_roy12,
    Welcome to the forums. 
    Check out How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account http://bbry.lv/oXXGLx.
    Let us know if you have any other issues.
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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  • Error during email account validation

    I'm trying to activate my email account, and keep getting the message "An error occurred during email account validation. Please check your information and try again."
    Any advice?

    Hey s_roy12,
    Welcome to the forums. 
    Check out How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account http://bbry.lv/oXXGLx.
    Let us know if you have any other issues.
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Email account validation

    I am having problems configuring a specific account to my device. I know the email address works, as it is doing so in Outlook and I have also used the BlackBerry Email Validation Tool which also confirms the same. However everytimne I receive the following message:
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    jdenham wrote:
    but I dont know how to contact RIM and have the IP resolved.
    To answer that part -- you have no direct method to contact RIM (well, not for free at least). Your sole method, as per your contract, is to contact your mobile service provider and, if they need to, they can escalate into RIM at no cost to you. There is no method to, for free, bypass as that is what is required per all contracts covering formal support services for BBs.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    0x000000004256f218: 000000004256f218 00002aab2ab9dad4
    0x000000004256f228: 000000004256f2a0 00002aab2ac2c738
    0x000000004256f238: 0000000000000000 00002aab2ab9dc68
    0x000000004256f248: 000000004256f200 000000004256f298
    0x000000004256f258: 000000004256f2e8 00002aaaab1458e9
    0x000000004256f268: 0000000000000000 00002aaaaf713288
    0x000000004256f278: 00002aaaaf712d50 00002aaaaf712c98
    0x000000004256f288: 00002aaaaf529658 00002aaaaf70ba18
    0x000000004256f298: 00002aaaaf5291b8 00002aaaaf704b80
    0x000000004256f2a8: 000000004256f2a8 00002aab2ab9d3c4
    0x000000004256f2b8: 000000004256f340 00002aab2ac2c738
    0x000000004256f2c8: 0000000000000000 00002aab2ab9d570
    0x000000004256f2d8: 000000004256f298 000000004256f340
    0x000000004256f2e8: 000000004256f388 00002aaaab1458e9
    0x000000004256f2f8: 0000000000000000 0000000000000000
    0x000000004256f308: 0000000000000000 0000000000000000
    0x000000004256f318: 00002aaaaf5291b8 00002aaaaf70b9f0
    Instructions: (pc=0x00002aaaab404284)
    0x00002aaaab404274: 48 83 c2 08 48 83 ee 10 48 83 ea 08 48 83 c6 10
    0x00002aaaab404284: 66 0f 3a 61 06 0d 77 f0 73 4f 2b d1 3b d0 78 49
    Stack: [0x0000000042470000,0x0000000042571000], sp=0x000000004256f128, free space=3fc0000000000000018k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
    J org.jdom.Element.<init>(Ljava/lang/String;)V
    [error occurred during error reporting (printing native stack), id 0xb]
    --------------- P R O C E S S ---------------
    Java Threads: ( => current thread )
    0x000000004598b800 JavaThread "PoolScavenger0" daemon [_thread_blocked, id=13612, stack(0x0000000042571000,0x0000000042672000)]
    =>0x000000004596b000 JavaThread "Thread-9" [_thread_in_Java, id=13598, stack(0x0000000042470000,0x0000000042571000)]
    0x0000000045843000 JavaThread "Thread-8" daemon [_thread_blocked, id=13597, stack(0x000000004236f000,0x0000000042470000)]
    0x0000000045c6e000 JavaThread "RMI Reaper" [_thread_blocked, id=13583, stack(0x000000004216d000,0x000000004226e000)]
    0x0000000045dd7800 JavaThread "RMI TCP Accept-0" daemon [_thread_in_native, id=13582, stack(0x0000000041b83000,0x0000000041c84000)]
    0x0000000045cc5000 JavaThread "GC Daemon" daemon [_thread_blocked, id=13573, stack(0x0000000041a82000,0x0000000041b83000)]
    0x0000000045e55000 JavaThread "RMI Scheduler(0)" daemon [_thread_blocked, id=13571, stack(0x00000000412e6000,0x00000000413e7000)]
    0x0000000045f81800 JavaThread "Thread-5" daemon [_thread_blocked, id=13399, stack(0x00000000411e5000,0x00000000412e6000)]
    0x0000000045f80800 JavaThread "Thread-6" daemon [_thread_blocked, id=13398, stack(0x0000000040f1e000,0x000000004101f000)]
    0x0000000045943800 JavaThread "Thread-4" daemon [_thread_blocked, id=13396, stack(0x000000004075a000,0x000000004085b000)]
    0x000000004577c800 JavaThread "Thread-3" daemon [_thread_in_native, id=13395, stack(0x00000000404c0000,0x00000000405c1000)]
    0x000000004584b800 JavaThread "Thread-2" daemon [_thread_blocked, id=13394, stack(0x0000000040a5e000,0x0000000040b5f000)]
    0x00000000459d4000 JavaThread "Thread-1" daemon [_thread_in_native, id=13393, stack(0x00000000401de000,0x00000000402df000)]
    0x0000000045723000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=13309, stack(0x0000000041f6b000,0x000000004206c000)]
    0x0000000045721000 JavaThread "CompilerThread1" daemon [_thread_blocked, id=13294, stack(0x0000000041e6a000,0x0000000041f6b000)]
    0x000000004571c800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=13283, stack(0x0000000041d69000,0x0000000041e6a000)]
    0x000000004571a800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=13273, stack(0x00000000416c0000,0x00000000417c1000)]
    0x00000000456f7000 JavaThread "Finalizer" daemon [_thread_blocked, id=13180, stack(0x00000000415bf000,0x00000000416c0000)]
    0x00000000456f5000 JavaThread "Reference Handler" daemon [_thread_blocked, id=13174, stack(0x0000000040659000,0x000000004075a000)]
    0x000000004569d000 JavaThread "main" [_thread_blocked, id=13020, stack(0x00000000410e4000,0x00000000411e5000)]
    Other Threads:
    0x00000000456f0800 VMThread [stack: 0x00000000403bf000,0x00000000404c0000] [id=13163]
    0x0000000045726800 WatcherThread [stack: 0x000000004206c000,0x000000004216d000] [id=13317]
    VM state:not at safepoint (normal execution)
    VM Mutex/Monitor currently owned by a thread: None
    Heap
    def new generation total 37824K, used 26322K [0x00002aaaae200000, 0x00002aaab0b00000, 0x00002aaad70a0000)
    eden space 33664K, 65% used [0x00002aaaae200000, 0x00002aaaaf7a4be0, 0x00002aaab02e0000)
    from space 4160K, 99% used [0x00002aaab06f0000, 0x00002aaab0affff8, 0x00002aaab0b00000)
    to space 4160K, 0% used [0x00002aaab02e0000, 0x00002aaab02e0000, 0x00002aaab06f0000)
    tenured generation total 83840K, used 17652K [0x00002aaad70a0000, 0x00002aaadc280000, 0x00002aab28e00000)
    the space 83840K, 21% used [0x00002aaad70a0000, 0x00002aaad81dd110, 0x00002aaad81dd200, 0x00002aaadc280000)
    compacting perm gen total 30912K, used 30912K [0x00002aab28e00000, 0x00002aab2ac30000, 0x00002aab2e200000)
    the space 30912K, 100% used [0x00002aab28e00000, 0x00002aab2ac30000, 0x00002aab2ac30000, 0x00002aab2ac30000)
    No shared spaces configured.
    Dynamic libraries:
    40000000-40009000 r-xp 00000000 fd:00 527191 /usr/java/jdk1.6.0_20/bin/java
    40108000-4010a000 rwxp 00008000 fd:00 527191 /usr/java/jdk1.6.0_20/bin/java
    45691000-46e0a000 rwxp 45691000 00:00 0 [heap]
    3422200000-342221c000 r-xp 00000000 fd:00 1833565 /lib64/ld-2.5.so
    342241b000-342241c000 r-xp 0001b000 fd:00 1833565 /lib64/ld-2.5.so
    342241c000-342241d000 rwxp 0001c000 fd:00 1833565 /lib64/ld-2.5.so
    3422600000-342274e000 r-xp 00000000 fd:00 1833566 /lib64/libc-2.5.so
    342274e000-342294d000 ---p 0014e000 fd:00 1833566 /lib64/libc-2.5.so
    342294d000-3422951000 r-xp 0014d000 fd:00 1833566 /lib64/libc-2.5.so
    3422951000-3422952000 rwxp 00151000 fd:00 1833566 /lib64/libc-2.5.so
    3422952000-3422957000 rwxp 3422952000 00:00 0
    3422a00000-3422a02000 r-xp 00000000 fd:00 1833567 /lib64/libdl-2.5.so
    3422a02000-3422c02000 ---p 00002000 fd:00 1833567 /lib64/libdl-2.5.so
    3422c02000-3422c03000 r-xp 00002000 fd:00 1833567 /lib64/libdl-2.5.so
    3422c03000-3422c04000 rwxp 00003000 fd:00 1833567 /lib64/libdl-2.5.so
    3422e00000-3422e82000 r-xp 00000000 fd:00 1833433 /lib64/libm-2.5.so
    3422e82000-3423081000 ---p 00082000 fd:00 1833433 /lib64/libm-2.5.so
    3423081000-3423082000 r-xp 00081000 fd:00 1833433 /lib64/libm-2.5.so
    3423082000-3423083000 rwxp 00082000 fd:00 1833433 /lib64/libm-2.5.so
    3423200000-3423216000 r-xp 00000000 fd:00 1833427 /lib64/libpthread-2.5.so
    3423216000-3423415000 ---p 00016000 fd:00 1833427 /lib64/libpthread-2.5.so
    3423415000-3423416000 r-xp 00015000 fd:00 1833427 /lib64/libpthread-2.5.so
    3423416000-3423417000 rwxp 00016000 fd:00 1833427 /lib64/libpthread-2.5.so
    3423417000-342341b000 rwxp 3423417000 00:00 0
    3423a00000-3423a07000 r-xp 00000000 fd:00 1833572 /lib64/librt-2.5.so
    3423a07000-3423c07000 ---p 00007000 fd:00 1833572 /lib64/librt-2.5.so
    3423c07000-3423c08000 r-xp 00007000 fd:00 1833572 /lib64/librt-2.5.so
    3423c08000-3423c09000 rwxp 00008000 fd:00 1833572 /lib64/librt-2.5.so
    3426200000-3426215000 r-xp 00000000 fd:00 1833511 /lib64/libnsl-2.5.so
    3426215000-3426414000 ---p 00015000 fd:00 1833511 /lib64/libnsl-2.5.so
    3426414000-3426415000 r-xp 00014000 fd:00 1833511 /lib64/libnsl-2.5.so
    3426415000-3426416000 rwxp 00015000 fd:00 1833511 /lib64/libnsl-2.5.so
    3426416000-3426418000 rwxp 3426416000 00:00 0
    2aaaaaaab000-2aaaaaaad000 r-xs 0000c000 fd:00 2914785 /opt/myapps/nyc/bin/CONSOLE-INF/lib/activation-1.0.2.jar
    2aaaaaaad000-2aaaaaab8000 r-xs 000aa000 fd:00 2914764 /opt/myapps/nyc/bin/CONSOLE-INF/lib/ant-1.5.3-1.jar
    2aaaaaab8000-2aaaaaabd000 r-xs 00053000 fd:00 2914813 /opt/myapps/nyc/bin/CONSOLE-INF/lib/antlr-2.7.2.jar
    2aaaaaabd000-2aaaaaac0000 r-xs 00013000 fd:00 428220 /usr/java/jdk1.6.0_20/jre/lib/jce.jar
    2aaaaaac1000-2aaaaaace000 r-xp 00000000 fd:00 428188 /usr/java/jdk1.6.0_20/jre/lib/amd64/libverify.so
    2aaaaaace000-2aaaaabcd000 ---p 0000d000 fd:00 428188 /usr/java/jdk1.6.0_20/jre/lib/amd64/libverify.so
    2aaaaabcd000-2aaaaabd0000 rwxp 0000c000 fd:00 428188 /usr/java/jdk1.6.0_20/jre/lib/amd64/libverify.so
    2aaaaabd0000-2aaaaabf9000 r-xp 00000000 fd:00 428196 /usr/java/jdk1.6.0_20/jre/lib/amd64/libjava.so
    2aaaaabf9000-2aaaaacf8000 ---p 00029000 fd:00 428196 /usr/java/jdk1.6.0_20/jre/lib/amd64/libjava.so
    2aaaaacf8000-2aaaaacff000 rwxp 00028000 fd:00 428196 /usr/java/jdk1.6.0_20/jre/lib/amd64/libjava.so
    2aaaaacff000-2aaaaad00000 r-xp 2aaaaacff000 00:00 0
    2aaaaad00000-2aaaaad01000 rwxp 2aaaaad00000 00:00 0
    2aaaaad01000-2aaaaad08000 r-xp 00000000 fd:00 428171 /usr/java/jdk1.6.0_20/jre/lib/amd64/native_threads/libhpi.so
    2aaaaad08000-2aaaaae09000 ---p 00007000 fd:00 428171 /usr/java/jdk1.6.0_20/jre/lib/amd64/native_threads/libhpi.so
    2aaaaae09000-2aaaaae0b000 rwxp 00008000 fd:00 428171 /usr/java/jdk1.6.0_20/jre/lib/amd64/native_threads/libhpi.so
    2aaaaae0b000-2aaaaae0c000 rwxp 2aaaaae0b000 00:00 0
    2aaaaae0c000-2aaaaae14000 rwxs 00000000 fd:00 1440464 /tmp/hsperfdata_myapps/13019
    2aaaaae14000-2aaaaae19000 r-xs 00018000 fd:00 2914817 /opt/myapps/nyc/bin/CONSOLE-INF/lib/aspectjrt-1.6.2.jar
    2aaaaae19000-2aaaaae1f000 r-xs 00092000 fd:00 428219 /usr/java/jdk1.6.0_20/jre/lib/jsse.jar
    2aaaaae21000-2aaaaae2b000 r-xp 00000000 fd:00 1833242 /lib64/libnss_files-2.5.so
    2aaaaae2b000-2aaaab02a000 ---p 0000a000 fd:00 1833242 /lib64/libnss_files-2.5.so
    2aaaab02a000-2aaaab02b000 r-xp 00009000 fd:00 1833242 /lib64/libnss_files-2.5.so
    2aaaab02b000-2aaaab02c000 rwxp 0000a000 fd:00 1833242 /lib64/libnss_files-2.5.so
    2aaaab02c000-2aaaab03a000 r-xp 00000000 fd:00 428198 /usr/java/jdk1.6.0_20/jre/lib/amd64/libzip.so
    2aaaab03a000-2aaaab13c000 ---p 0000e000 fd:00 428198 /usr/java/jdk1.6.0_20/jre/lib/amd64/libzip.so
    2aaaab13c000-2aaaab13f000 rwxp 00010000 fd:00 428198 /usr/java/jdk1.6.0_20/jre/lib/amd64/libzip.so
    2aab2e8e3000-2aab2ea79000 r-xs 02fd0000 fd:00 428225 /usr/java/jdk1.6.0_20/jre/lib/rt.jar
    2aab2ea79000-2aab2eaac000 rwxp 2aab2ea79000 00:00 0
    2aab2eaac000-2aab2eb0f000 r-xs 007eb000 fd:00 2914818 /opt/myapps/nyc/bin/CONSOLE-INF/lib/aspectjtools-1.6.2.jar
    2aab2eb0f000-2aab2eb11000 r-xs 00007000 fd:00 2914765 /opt/myapps/nyc/bin/CONSOLE-INF/lib/avalon-framework-api-4.2.0.jar
    2aab2eb11000-2aab2eb13000 r-xs 0000d000 fd:00 2914766 /opt/myapps/nyc/bin/CONSOLE-INF/lib/avalon-framework-impl-4.2.0.jar
    2aab2eb13000-2aab2eb1b000 r-xs 00077000 fd:00 2914767 /opt/myapps/nyc/bin/CONSOLE-INF/lib/batik-awt-util-1.5.jar
    2aab2eb1b000-2aab2eb21000 r-xs 00035000 fd:00 2914768 /opt/myapps/nyc/bin/CONSOLE-INF/lib/batik-bridge-1.5.jar
    2aab2eb21000-2aab2eb26000 r-xs 0000e000 fd:00 2914769 /opt/myapps/nyc/bin/CONSOLE-INF/lib/batik-ext-1.5.jar
    2aab2eb26000-2aab2eb2a000 r-xs 00020000 fd:00 2914770 /opt/myapps/nyc/bin/CONSOLE-INF/lib/batik-gvt-1.5.jar
    2aab2eb2a000-2aab2eb35000 r-xs 00052000 fd:00 2914771 /opt/myapps/nyc/bin/CONSOLE-INF/lib/batik-svg-dom-1.5.jar
    2aab2eb35000-2aab2eb38000 r-xs 00010000 fd:00 2914772 /opt/myapps/nyc/bin/CONSOLE-INF/lib/batik-util-1.5.jar
    2aab2eb38000-2aab2eb3a000 r-xs 00021000 fd:00 2914774 /opt/myapps/nyc/bin/CONSOLE-INF/lib/bsh-core-2.0b2.jar
    2aab2eb3a000-2aab2eb3f000 r-xs 0002a000 fd:00 2914775 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-beanutils-1.7.0.jar
    2aab2eb3f000-2aab2eb41000 r-xs 00006000 fd:00 2914777 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-cli-1.0.jar
    2aab2eb41000-2aab2eb4e000 r-xs 0007c000 fd:00 2914779 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-collections-3.1.jar
    2aab2eb4e000-2aab2eb50000 r-xs 00005000 fd:00 2914780 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-dbutils-1.0.jar
    2aab2eb50000-2aab2eb53000 r-xs 00018000 fd:00 2914781 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-digester-1.5.jar
    2aab2eb53000-2aab2eb56000 r-xs 0000f000 fd:00 2914783 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-discovery-0.2.jar
    2aab2eb56000-2aab2eb57000 r-xs 00005000 fd:00 2914784 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-email-1.0.jar
    2aab2eb57000-2aab2eb59000 r-xs 00004000 fd:00 2914786 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-fileupload-1.0.jar
    2aab2eb59000-2aab2eb5c000 r-xs 00018000 fd:00 2914787 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-io-1.4.jar
    2aab2eb5c000-2aab2eb60000 r-xs 0002f000 fd:00 2914778 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-lang-2.1.jar
    2aab2eb60000-2aab2eb62000 r-xs 0000d000 fd:00 2914776 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-logging-1.1.1.jar
    2aab2eb62000-2aab2eb64000 r-xs 00009000 fd:00 2914788 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-pool-1.2.jar
    2aab2eb64000-2aab2eb6d000 r-xs 00037000 fd:00 2914790 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-primitives-1.0.jar
    2aab2eb6d000-2aab2eb6f000 r-xs 00013000 fd:00 2914791 /opt/myapps/nyc/bin/CONSOLE-INF/lib/commons-validator-1.1.3-dev.jar
    2aab2eb6f000-2aab2eb72000 r-xs 00007000 fd:00 2914819 /opt/myapps/nyc/bin/CONSOLE-INF/lib/connector-api-1.0.jar
    2aab2eb72000-2aab2eb7a000 r-xs 0006f000 fd:00 2914815 /opt/myapps/nyc/bin/CONSOLE-INF/lib/dom4j-1.4-dev-8.jar
    2aab2eb7a000-2aab2eb83000 r-xs 00050000 fd:00 2914853 /opt/myapps/nyc/bin/CONSOLE-INF/lib/google-collect-snapshot-20071022.jar
    2aab2eb83000-2aab2eb94000 r-xs 00136000 fd:00 2914795 /opt/myapps/nyc/bin/CONSOLE-INF/lib/itext-1.4.2.jar
    2aab2eb94000-2aab2eb98000 r-xs 00031000 fd:00 2914820 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jai-codec-1.0.jar
    2aab2eb98000-2aab2ebab000 r-xs 0016e000 fd:00 2914821 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jai-core-1.0.jar
    2aab2ebab000-2aab2ebb1000 r-xs 00036000 fd:00 2914814 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jaxen-1.1-beta-4.jar
    2aab2ebb1000-2aab2ebb3000 r-xs 00022000 fd:00 2914797 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jdom-b10.jar
    2aab2ebb3000-2aab2ebbc000 r-xs 00068000 fd:00 2914823 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jimi-1.0.jar
    2aab2ebbc000-2aab2ebbe000 r-xs 00005000 fd:00 2914796 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jms-1.1.jar
    2aab2ebbe000-2aab2ebc0000 r-xs 00001000 fd:00 2914799 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jta-1.0.1B.jar
    2aab2ebc0000-2aab2ebcb000 r-xs 000a5000 fd:00 2914798 /opt/myapps/nyc/bin/CONSOLE-INF/lib/jxl-1.0.jar
    2aab2ebcb000-2aab2ebd4000 r-xs 0006f000 fd:00 2914807 /opt/myapps/nyc/bin/CONSOLE-INF/lib/log4j-1.2.17.jar
    2aab2ebd4000-2aab2ebda000 r-xs 00051000 fd:00 2914801 /opt/myapps/nyc/bin/CONSOLE-INF/lib/mail-1.3.3_01.jar
    2aab2ebda000-2aab2ebde000 r-xs 00029000 fd:00 2914800 /opt/myapps/nyc/bin/CONSOLE-INF/lib/mailapi-1.3.3_01.jar
    2aab2ebde000-2aab2ebe1000 r-xs 00047000 fd:00 2914792 /opt/myapps/nyc/bin/CONSOLE-INF/lib/mq-5.300-j530-L021008.jar
    2aab2ebe1000-2aab2ebe2000 r-xs 00009000 fd:00 2914793 /opt/myapps/nyc/bin/CONSOLE-INF/lib/mqbind-5.300-j530-L021008.jar
    2aab2ebe2000-2aab2ebf3000 r-xs 0013e000 fd:00 2914794 /opt/myapps/nyc/bin/CONSOLE-INF/lib/mqjms-5.300-j530-L021008.jar
    2aab2ebf3000-2aab2ec05000 r-xs 001f2000 fd:00 2914802 /opt/myapps/nyc/bin/CONSOLE-INF/lib/ojdbc16-11.2.0.1.0.jar
    2aab2ec05000-2aab2ec06000 r-xs 0000b000 fd:00 2914803 /opt/myapps/nyc/bin/CONSOLE-INF/lib/ons-1.0.jar
    2aab2ec06000-2aab2ec0d000 r-xs 0018e000 fd:00 2914804 /opt/myapps/nyc/bin/CONSOLE-INF/lib/orai18n-11.2.0.1.0.jar
    2aab2ec0d000-2aab2ec28000 r-xs 00142000 fd:00 2914808 /opt/myapps/nyc/bin/CONSOLE-INF/lib/poi-3.2-FINAL-20081019.jar
    2aab2ec28000-2aab2ec2a000 r-xs 0001d000 fd:00 2914822 /opt/myapps/nyc/bin/CONSOLE-INF/lib/pwcrules-1.0.jar
    2aab2ec2a000-2aab2ec2c000 r-xs 00005000 fd:00 2914809 /opt/myapps/nyc/bin/CONSOLE-INF/lib/regexp-1.3.jar
    2aab2ec2c000-2aab2ec35000 r-xs 0007a000 fd:00 2914810 /opt/myapps/nyc/bin/CONSOLE-INF/lib/repro-1.1.jar
    2aab2ec35000-2aab2ec3e000 r-xs 000a2000 fd:00 2914811 /opt/myapps/nyc/bin/CONSOLE-INF/lib/repro-chart-1.0.jar
    2aab2ec3e000-2aab2ec56000 r-xs 0017a000 fd:00 2914812 /opt/myapps/nyc/bin/CONSOLE-INF/lib/repro-fop-1.0.jar
    2aab2ec56000-2aab2ec57000 r-xs 0000c000 fd:00 2914824 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-asm-3.0.0.RELEASE.jar
    2aab2ec57000-2aab2ec62000 r-xs 0007c000 fd:00 2914825 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-beans-3.0.0.RELEASE.jar
    2aab2ec62000-2aab2ec73000 r-xs 00090000 fd:00 2914827 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-context-3.0.0.RELEASE.jar
    2aab2ec73000-2aab2ec7b000 r-xs 00050000 fd:00 2914826 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-core-3.0.0.RELEASE.jar
    2aab2ec7b000-2aab2ec7f000 r-xs 00022000 fd:00 2914828 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-expression-3.0.0.RELEASE.jar
    2aab2ec7f000-2aab2ec88000 r-xs 0004f000 fd:00 2914829 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-web-3.0.0.RELEASE.jar
    2aab2ec88000-2aab2ec90000 r-xs 00057000 fd:00 2914830 /opt/myapps/nyc/bin/CONSOLE-INF/lib/spring-webmvc-3.0.0.RELEASE.jar
    2aab2ec90000-2aab2ec98000 r-xs 00051000 fd:00 2914773 /opt/myapps/nyc/bin/CONSOLE-INF/lib/velocity-1.4.jar
    2aab2ec98000-2aab2ecbd000 r-xs 002dc000 fd:00 2914816 /opt/myapps/nyc/bin/CONSOLE-INF/lib/xalan-2.6.0.jar
    2aab2ecbd000-2aab2ecbf000 r-xs 0002a000 fd:00 2914805 /opt/myapps/nyc/bin/CONSOLE-INF/lib/xdb-10.2.0.1.jar
    2aab2eda0000-2aab2edb4000 r-xs 000e3000 fd:00 2914789 /opt/myapps/nyc/bin/CONSOLE-INF/lib/xercesImpl-2.6.2.jar
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    2aab2ee32000-2aab2ef31000 ---p 00006000 fd:00 428205 /usr/java/jdk1.6.0_20/jre/lib/amd64/libmanagement.so
    2aab2ef31000-2aab2ef33000 rwxp 00005000 fd:00 428205 /usr/java/jdk1.6.0_20/jre/lib/amd64/libmanagement.so
    2aab2ef33000-2aab2ef46000 r-xp 00000000 fd:00 428189 /usr/java/jdk1.6.0_20/jre/lib/amd64/libnet.so
    2aab2ef46000-2aab2f047000 ---p 00013000 fd:00 428189 /usr/java/jdk1.6.0_20/jre/lib/amd64/libnet.so
    2aab2f047000-2aab2f04a000 rwxp 00014000 fd:00 428189 /usr/java/jdk1.6.0_20/jre/lib/amd64/libnet.so
    2aab2f04a000-2aab2f04d000 r-xs 00027000 fd:00 493284 /usr/java/jdk1.6.0_20/jre/lib/ext/sunjce_provider.jar
    2aab2f04d000-2aab2f04e000 r-xp 00000000 fd:00 428201 /usr/java/jdk1.6.0_20/jre/lib/amd64/librmi.so
    2aab2f04e000-2aab2f14d000 ---p 00001000 fd:00 428201 /usr/java/jdk1.6.0_20/jre/lib/amd64/librmi.so
    2aab2f14d000-2aab2f14e000 rwxp 00000000 fd:00 428201 /usr/java/jdk1.6.0_20/jre/lib/amd64/librmi.so
    2aab30000000-2aab31587000 rwxp 2aab30000000 00:00 0
    2aab31587000-2aab34000000 ---p 2aab31587000 00:00 0
    2acd591de000-2acd591df000 rwxp 2acd591de000 00:00 0
    2acd591f4000-2acd591f5000 rwxp 2acd591f4000 00:00 0
    2acd591f5000-2acd591fc000 r-xp 00000000 fd:00 458315 /usr/java/jdk1.6.0_20/jre/lib/amd64/jli/libjli.so
    2acd591fc000-2acd592fd000 ---p 00007000 fd:00 458315 /usr/java/jdk1.6.0_20/jre/lib/amd64/jli/libjli.so
    2acd592fd000-2acd592ff000 rwxp 00008000 fd:00 458315 /usr/java/jdk1.6.0_20/jre/lib/amd64/jli/libjli.so
    2acd592ff000-2acd59301000 rwxp 2acd592ff000 00:00 0
    2acd59301000-2acd59ab6000 r-xp 00000000 fd:00 428183 /usr/java/jdk1.6.0_20/jre/lib/amd64/server/libjvm.so
    2acd59ab6000-2acd59bb5000 ---p 007b5000 fd:00 428183 /usr/java/jdk1.6.0_20/jre/lib/amd64/server/libjvm.so
    2acd59bb5000-2acd59d40000 rwxp 007b4000 fd:00 428183 /usr/java/jdk1.6.0_20/jre/lib/amd64/server/libjvm.so
    2acd59d40000-2acd59d79000 rwxp 2acd59d40000 00:00 0
    7fff9ad9f000-7fff9adb5000 rwxp 7ffffffe9000 00:00 0 [stack]
    ffffffffff600000-ffffffffffe00000 ---p 00000000 00:00 0 [vdso]
    Regards,
    Krish
    Edited by: 989493 on Feb 24, 2013 8:18 PM

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    I assume that you saw this troubleshooting article, but did you see that you should toggle the settings on and off for Messages after each attempt?
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    I have an Excel report I created which works perfectly fine on my dev environment, but fails on my test environment when I try to do a data refresh.
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    P.

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    Elvis Long
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    INFO: oracle.sysman.top.oms:The plug-in Plugins Prerequisites Check has successfully been performed
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    INFO: oracle.sysman.top.oms:Running the Schema Action...
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    INFO: oracle.sysman.top.oms:SYS_USER: SYS
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    INFO: oracle.sysman.top.oms:confDataTabLoc :
    INFO: oracle.sysman.top.oms:defaultDataFileLoc :
    INFO: oracle.sysman.top.oms:ad4jDataTabLoc :
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    INFO: oracle.sysman.top.oms:compiling arguments for validation
    INFO: oracle.sysman.top.oms:stty: standard input: Invalid argument
    INFO: oracle.sysman.top.oms:stty: standard input: Invalid argument
    INFO: oracle.sysman.top.oms: Enter SYSMAN repository password :
    INFO: oracle.sysman.top.oms:stty: standard input: Invalid argument
    INFO: oracle.sysman.top.oms:stty: standard input: Invalid argument
    INFO: oracle.sysman.top.oms:Verify :
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    INFO: oracle.sysman.top.oms: action logger filename finally: emschema.log
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    INFO: oracle.sysman.top.oms:Initialization...
    INFO: oracle.sysman.top.oms:Driver: oracle.jdbc.driver.OracleDriver
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    INFO: oracle.sysman.top.oms:[Initializing the EM RCU Runner, Failed Parameter Validation]
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    PLUGIN_DEP_LIST={}
    PLUGIN_PURGE_LIST={}
    jdbcUrl = jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=nsn175-105.us.oracle.com)(PORT=1521)))(CONNECT_DATA=(SID=orcl)))
    jdbcUrl = jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=nsn175-105.us.oracle.com)(PORT=1521)))(CONNECT_DATA=(SID=orcl)))
    jdbcUrl = jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=nsn175-105.us.oracle.com)(PORT=1521)))(CONNECT_DATA=(SID=orcl)))
    jdbcUrl = jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=nsn175-105.us.oracle.com)(PORT=1521)))(CONNECT_DATA=(SID=orcl)))
    Processing command line ....
    Repository Creation Utility - Checking Prerequisites
    Checking Global Prerequisites
    Repository Creation Utility - Checking Prerequisites
    Checking Component Prerequisites
    Repository Creation Utility - Creating Tablespaces
    Validating and Creating Tablespaces
    Repository Creation Utility - Create
    Repository Create in progress.
    Percent Complete: 5
    Percent Complete: 30
    Percent Complete: 55
    Percent Complete: 80
    RCU-6130:Action failed - RCU-6134:Error while trying to execute JDBC action.
    Repository Creation Utility: Create - Completion Summary
    Database details:
    Connect Descriptor                      : (DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=nsn175-105.us.oracle.com)(PORT=1521)))(CONNECT_DATA=(SID=orcl)))
    Connected As                    : SYS
    RCU Logfile                     : /test/vince/em_install/oem_mgr/oms/sysman/log/schemamanager/m_092513_0419_PM/m_092513_0419_PM.CREATE/rcu.log
    RCU Checkpoint Object                   : /test/vince/em_install/oem_mgr/oms/sysman/log/schemamanager//RCUCheckpointObj
    Component schemas created:
    Component                       Status  Logfile
    EM Repository Creation Configuration            Failed  No log created
    EM Repository Init Configuration                Failed  No log created
    EM Repository Common            Failed  /test/vince/em_install/oem_mgr/oms/sysman/log/schemamanager/m_092513_0419_PM/m_092513_0419_PM.CREATE/em_repos_common.log
    Repository Creation Utility - Create : Operation Completed

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    - $ORACLE_HOME/cfgtoollogs/ zipped
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    6. install the patchset to your Oracle home, selecting the source in the temp_dir\stage\products.jar file
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    8.2.1.2 Check XDB Tablespace Size
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    SQL> SHOW PARAMETER SHARED_POOL_SIZE
    SQL> SHOW PARAMETER JAVA_POOL_SIZE
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    SQL> ALTER SYSTEM SET SHARED_POOL_SIZE='150M' SCOPE=spfile;
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    SQL> ALTER SYSTEM SET JAVA_POOL_SIZE='150M' SCOPE=spfile;
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    SQL> SHUTDOWN
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    SQL> STARTUP
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    Open a DOS prompt and navigate to the install_home folder.
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    bibdemo.bat D:\OraHome1\oradata\my9iService
    You are prompted for the password for the sys as sysdba user.
    The script takes approximately 15 minutes to run, depending on the machine specifications. It is normal to see some error messages while the script is running. In addition, when materialized views are being created in the database, the script will appear to stop; this is also normal. A clear message will tell you when the script has completed.
    The log files (*.log) that are generated by the installation script are stored in the folder from which you ran the script.
    Here's what
    bi_checkconfig.bat -h ana -po 1521 -sid proiect -u bibdemo -p bibdemo -q
    returned:
    BI Beans Diagnostics(v1.0.2.0) 2/28/05
    ===============================================================================
    JDEV_ORACLE_HOME .......................... = E:\OraDS
    JAVA_HOME ................................. = E:\OraDS\jdk
    JDeveloper version ........................ = 9.0.4.1.1.1436
    BI Beans release description .............. = BI Beans 9.0.4 Production Release
    BI Beans component number ................. = 9.0.4.23.0
    BI Beans internal version ................. = 2.7.5.32
    Connect to database ....................... = Successful
    JDBC driver version ....................... = 9.2.0.4.0
    JDBC JAR file location .................... = E:\OraDS\jdev\lib\patches
    Database version .......................... = 9.2.0.6.0
    OLAP Catalog version ...................... = 9.2.0.1.0
    OLAP AW Engine version .................... = 9.2.0.1.0
    OLAP API Server version ................... = 9.2.0.1.0
    BI Beans Catalog version .................. = N/A; not installed in bibdemo
    OLAP API JAR file version ................. = 9.2
    OLAP API JAR file location ................ = E:\OraDS\jdev\lib\ext
    Load OLAP API metadata .................... = Successful
    Number of metadata folders ................ = 2
    Number of metadata measures ............... = 12
    Number of metadata dimensions ............. = 8
    Testing sample query for measures and dimensions
    (S=Schema, C=Cube, M=Measure, D=Dimension)
    1/21) Measure Budget ................... = Successful
    S=BIBDEMO, C=BIBDEMO_BUDGET_CUBE, M=BUDGET
    2/21) Measure Actual ................... = Successful
    S=BIBDEMO, C=BIBDEMO_ACTUAL_CUBE, M=ACTUAL
    3/21) Measure Close Price .............. = Successful
    S=BIBDEMO, C=BIBDEMO_STKPRICE_CUBE, M=STKPRICE_CLOSE
    4/21) Measure Open Price ............... = Successful
    S=BIBDEMO, C=BIBDEMO_STKPRICE_CUBE, M=STKPRICE_OPEN
    5/21) Measure Low Price ................ = Successful
    S=BIBDEMO, C=BIBDEMO_STKPRICE_CUBE, M=STKPRICE_LOW
    6/21) Measure High Price ............... = Successful
    S=BIBDEMO, C=BIBDEMO_STKPRICE_CUBE, M=STKPRICE_HIGH
    7/21) Measure Stock Volume ............. = Successful
    S=BIBDEMO, C=BIBDEMO_STKPRICE_CUBE, M=STKPRICE_VOLUME
    8/21) Dimension Division ............... = Successful
    S=BIBDEMO, D=DIVISION
    9/21) Dimension Line Items ............. = Successful
    S=BIBDEMO, D=LINE
    10/21) Dimension Time ................... = Successful
    S=BIBDEMO, D=TIME
    11/21) Dimension Day .................... = Successful
    S=BIBDEMO, D=DAY
    12/21) Dimension Stock .................. = Successful
    S=BIBDEMO, D=STOCK
    13/21) Measure Costs .................... = Successful
    S=BIBDEMO, C=ANALYTIC_CUBE, M=F.COSTS
    14/21) Measure Promotion ................ = Successful
    S=BIBDEMO, C=ANALYTIC_CUBE, M=F.PROMO
    15/21) Measure Quota .................... = Successful
    S=BIBDEMO, C=ANALYTIC_CUBE, M=F.QUOTA
    16/21) Measure Units .................... = Successful
    S=BIBDEMO, C=ANALYTIC_CUBE, M=F.UNITS
    17/21) Measure Sales .................... = Successful
    S=BIBDEMO, C=ANALYTIC_CUBE, M=F.SALES
    18/21) Dimension Channel ................ = Successful
    S=BIBDEMO, D=CHANNEL
    19/21) Dimension Geography .............. = Successful
    S=BIBDEMO, D=GEOGRAPHY
    20/21) Dimension Product ................ = Successful
    S=BIBDEMO, D=PRODUCT
    21/21) Dimension Time ................... = Successful
    S=BIBDEMO, D=TIME
    Metadata output location .................. = E:\OraDS\bibeans\bi_checkconfig\bi
    _metadata.txt
    To interpret this output, see the "Displaying Information about your Oracle9i Bu
    siness Intelligence Beans Client Configuration" technical note, whose file name
    is bi_checkconfig_tn.html
    These diagnostics are captured in: E:\OraDS\bibeans\bi_checkconfig\bi_checkconfi
    g.xml
    now: i have created some new stuff:
    1). user ana with roles:
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    -olap_dba
    -connect
    -resource
    (same roles as bibdemo)
    2).schema ana; tablespace ana (permanent), tablespace anatemp (temporary)
    3).i have created some relational tables and i have inserted some data in them:
    agent, aparat (cofee machines), beneficiar (clients), locatii (city), raport (REPORT), timp (time), tipaparat (types of cofee machines), tipbautura (products : types of cofee made by all the cofee machines), zone (state)
    4). one fact table with:
    - sold cantity (measure)
    - id_bautura (id_product) primary key
    - id_timp(id_time) primary key
    - id_beneficiar (id_client) primary key
    - id_agent primary key
    - id_locatie (id_city) primary key
    - id_aparat (id_cofee_machine)primary key
    i have inserted some data also
    5).dimensions:
    AGENT_DIM :levels: codag(id_agent), numeag (agent name), telefag (agent phone number)from relational table agent
    BENEFICIAR_DIM :levels: codben (id_client), denumire (client name), adresa (adress) ,codl (id_city) etc from relatinal table beneficiar (clients)
    TIMP_DIM :levels: id, year, month from relational table timp (time)
    TIPBAUTURA_DIM :levels: codbautura (id_product), numebautura (product name)from relational table tipbautura (products)
    ZONA_DIM :levels: codzona (id state), numezona (state name), codoras (id city), numeoras (city name) with ierarhy id_state---id_city FROM 2 RELATINAL TABLES CITY AND STATE!!!!!!!! AM I ALOUD TO DO THAT?????
    DO I NEED TO CREATE A DIMENSION FROM ONLY ONE TABLE???????
    APARAT_DIM :LEVELS: codben (id client), codtip (id machine type), denumireap (machine type name), matricolap ((machine id) (FROM 2 RELATIONAL TABLES ALSO!!!!!!! FROM TYPES OF COFEE MACHINES AND COFEE MACHINES!!!!!
    6). I HAVE NOW CREATED THE CUBE FROM THE FACT TABLE AND WITH ALL THE DIMENSIONS
    7). summary advisor wizard NOT WORKING! IT NEVER STOPS!
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    NOW IF I RUN BI_CHECK CONFIG ON ANA AND ALSO ON BIBDEMO!!!!!!!!!!!!
    IT SAYS:
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    ============================================================================
    oracle.express.ExpressServerExceptionError class: Unknown Error
    Server error descriptions:
    INI: System failure, Generic at TxsOqConnection::getDefaultDatabase
    at oracle.express.olapi.data.full.ExpressDataProvider.getMetadataProviderInterface(ExpressDataProvider.java:1003)
    at oracle.olapi.metadata.MetadataFetcher.initialize(MetadataFetcher.java:73)
    at oracle.olapi.metadata.MetadataFetcher.<init>(MetadataFetcher.java:45)
    at oracle.olapi.metadata.BaseMetadataProvider.<init>(BaseMetadataProvider.java:47)
    at oracle.olapi.metadata.mdm.MdmMetadataProvider.<init>(MdmMetadataProvider.java:130)
    at oracle.express.olapi.data.full.ExpressDataProvider.getDefaultMetadataProvider(ExpressDataProvider.java:964)
    at oracle.dss.metadataManager.server.drivers.mdm._92.MDMMetadataDriverImpl_92.getMdmMetadataProvider(MDMMetadataDriverImpl_92.java:1133)
    at oracle.dss.metadataManager.server.drivers.mdm._92.MDMMetadataDriverImpl_92.attach(MDMMetadataDriverImpl_92.java:810)
    at oracle.dss.metadataManager.server.drivers.mdm.MDMMetadataDriverImpl.attach(MDMMetadataDriverImpl.java:125)
    at oracle.dss.metadataManager.server.MetadataManagerImpl.buildObjectModel(MetadataManagerImpl.java:1092)
    at oracle.dss.metadataManager.server.MetadataManagerImpl.attach(MetadataManagerImpl.java:969)
    at oracle.dss.metadataManager.client.MetadataManager.attach(MetadataManager.java:876)
    at oracle.dss.metadataManager.client.MetadataManager.attach(MetadataManager.java:799)
    at BICheckConfig.checkConnection(BICheckConfig.java:277)
    at BICheckConfig.main(BICheckConfig.java:1348)
    I TRYED ALSO WITH USER ANA WITH ROLES:
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    WHAT AM I MISSING? SHOULD I USE AW MANAGER? OR DO I NEED TO CREATE AN AMNALITIC WORKSPACE???
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    Hi,
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    Keith Laker
    Product Manager
    Oracle Business Intelligence Beans

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