An error occurred when trying to access the service

I'm asking myself why I purchased a one year subscription to Adobe Reader to convert PDF files to Doc files, when it NEVER WORKS and no one seems to be able to help me!!! I am on a Mac Book Pro with Yosemite (don't upgrade it slows your Mac badly) and whenever I try to convert a pdf to a doc I get 'an error occurred when trying to access the service', can anybody help me please?

Hi Cedric,
The customer service number is 800833687
The direct link for chat support is: http://adobe.ly/19llvMN
You need to click on 'Still need help' to initiate the chat session.
Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.
Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.
Reards,
Rave

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Hi,
It seems it was working fine earlier.
Is this happening with all files?
You can try using different browser.
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This is the Reader forum, and your question seems to be related with ExportPDF. If it does, you should ask here:
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Hi Dylan,
Are you trying to access the service from Acrobat Reader?
Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.
Regards,
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Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
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I'm trying to convert a PDF into Excel but I get the message 'an error occurred while trying to access the service'.
I have tried logging into my Adobe account online and doing it within there, but once I have exported the file and pressed 'convert' it simply says 'conversion failure' with no explanation.
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Hi SHurcs,
I'm sorry that you're having such trouble with your ExportPDF subscription. Does this error occur for one particular file, or with any file that you try to convert? What operating system and browser are you using?
To get us started, here are a few things that you can try:
In Reader, sign out, and then sign back in.
Use a supported web browser: http://www.adobe.com/acom/systemreqs/
Clear the browser cache.
If you're using a networked computer, make sure that there are no firewall/proxy settings that prevent you from uploading files to the Internet.
Make sure that the files you're trying to convert are within the file-size limits for ExportPDF (100 MB).
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An error occured while trying to access the service

i'm continually having issues with trying to convert my files from PDF to excel. I keep on getting the error message "An error occured while trying to access the service" with no real explanation as to what is wrong. I've tried several times on several different computers, logging on and off, changing users...same message everytime. I have a time sensitive project to complete, and can't get it done if this conversion can't be done. HELP!

Hi J,
Here are a couple documents that may assist you:
'Getting started' guide
FAQ
Let me know if those help!
Kindest regards, Stacy

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Please log out, clear the browser cache, and then reload https://cloud.acrobat.com. If that doesn't work, please try logging in using a different web browser (simply as a test).
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Thank you for your quik reply.
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[topic moved to Acrobat.com Services forum]

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