An error occurred while downloading a larger version of this photo for editing. Please try again later.

I've moved to photos from iphoto and for a while all was good. And quite exciting. My entire 15k photos have migrated and are available on all my devices.
Suddenly, I get this warning when I select or try to edit a photo: Cant Download Photo: An error occurred while downloading a larger version of this photo for editing. Please try again later.
There is an exclamation mark and a warning triangle on the picture. I am only able to test on my ibook as my Imac is out of action.
If I log in to icloud in Safari, I can down load the full sized image no problem. Any one got any ideas?

Well stone me, it's started working. Nothing changed on my side..... go figure.

Similar Messages

HT201077 An error occurred while joining this photo stream. Please try again later.

Why am I getting this error message? An error occurred while joining this photo stream. Please try again later.

Welcome to the Apple Community.
Have you tried again later. Have you asked the owner if they can access the photos.

I am getting this message when trying to upload an album to Apple from iPhoto - An error occurred when trying to contact the Apple on-line Store. Please try again later!!!

I am getting this message when trying to upload an album to Apple from iPhoto - An error occurred when trying to contact the Apple on-line Store. Please try again later!!!

Do you mean trying to purchase an iPhoto book? Try rebooting and ordering again. If that fails Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there.
OT

When attempting to edit a project in the PWA I receive the error: 'An error occurred while opening your project. Give us a few minutes and try again...' Project Server 2013

Hello,
I am hoping someone can assist with the error we are encountering when trying to edit a project from the PWA in Project Server 2013. I can click on the project name and go to the detail page and I can
click and see the schedule. However, if I click on a task in the schedule and attempt to edit it, I receive the following error:
'An error occurred while opening your project. Give us a few minutes and try again. If this happens again, contact your administrator.'
At this point I must click cancel twice to get rid of the error pop-up message. At this point, I am no longer able to look
at the schedule of the project either. Can someone assist with this issue?
Thanks

Hi antonio,
In addition to Phani's advice, which version of IE are you using?
Can you reproduce the issue on another mahcine and with another browser?
Hope this helps,
Guillaume Rouyre, MBA, MCP, MCTS |

TS3989 I keep getting this error when I click on the link inviting me to join a Photo Stream: "An error occurred while joining the Photo Stream. Please try again later. "

I keep getting this error when I click on the link inviting me to join a Photo Stream: "An error occurred while joining the Photo Stream. Please try again later."
I was the one who set up the Photo Stream and sent the link to myself. I called Apple and they said I did everything right and the server must be temporarily down, but it has been the same for the better part of a day.

None of the fixes above worked for me. Continued getting the "try again" error message.
Tryed a bunch of things, such as going directly to icloud on Safari to open the mail message, no luck.
Tryed the following;
Went to iCloud and logged in via Safari, clicked on my account name in top right corner, selected "Advanced" on drop down menu, and selected "Reset Photo Stream".
Turned off Photo Stream on all devices and iPhoto.
Turned on Shared Photo Stream option on Mac iCloud preferences.
Tried the "Join This Photo Stream" button in my Mac Mail app .me account again.
Still got the error message.
Forwarded the original mail message to a yahoo account, selected "Join this Photo Stream" in the yahoo account mail (still in my Mac Mail app), and lo and behold, iPhoto opened and displayed the photos.
Could be this would have worked right from the start.
Oh yea, still get the "try again" message if I click on the Photo Stream button in my .me account.

Excel saving issues error: Someone else is working right now, please try again later"

Excel saving issues error: Someone else is working right now, please try again later"
I am running W8.1 with Office 2013 and accessing a shared drive, When I try to save an excel document back to the shared drive - I get the error msg
"Someone else is working in "servername\share\filename" right now, please try again later"
I can see that there is no one else accessing this file at all. I created a brand new file, added content, saved and got the same error.
When I use a W7 with Office 2013 accessing the same share drive, accessing the same file - I am able to save the document without issues.
Does anyone have any ideas what this could be. Both of these situations are while working from home using a company vpn connection. It does not happen when in the office using either W8.1 or W7.
Peter.

Hi,
Saves when saving locally. Its looking more like W8.1 on a VPN connection that is causing the issue. What can I look for
I mean you can try to save it to local drive(like drive c:) and then copy it to shared drive.
If you gain the access to the shared file server, you can check the file status when you open this file.
Also you can check your event log to see which process causes this error.
Since I'm not familiar with VPN, I'd suggest you post your issue to the following forum:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver

Error While downloading the file A server Error has occurred, please try again later Downloading Yahoo mail Application Attachments Trying to download My Photos and movie 3 items so i can delete them all

I have icloud and a new iPhone5 ! They work good , took pictures and a few short movies, plugged in my phone to my iMac transfered Items to iPhoto then inported items to iMovie. when getting to know what i was doing i decided to delete pictures and movies i no longer wanted. when i looked for a few missing items i opend Finder and there some where buyt i had already trashed them and deleted the doubles. Still could not find missing pictures and movies 3 items and today after calling yahoo about a different complant with sending feed back for Yahoo mail Applications login . i opened up Attachments Not the Large Attachments just Attachments and there were the 3 items i had been hunting for to Trash and delete. the mail Attachments file does not have the Option to delet Files and photos and movies. When i tried to Download the 3 items a window shows up that says Error While Downloading the Files, A Server Error has occured, please Try Again later. nothing works how do i remove the Trapped photo and movie Blank Files and trash them? Onece they get into my downloads i can do something with them as i understand. That part of it kind of keeps me in Question also because why should i have to down load my own files of Attachments / Pictures and movies if they are comming from my iMac? How much better is iLife11 then iPhoto08 and iMovie08 . Thanks Greg

Hello,
Thank you for your post.
This is a quick note to let you know that we are performing research on this issue.
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

HT4623 I am trying to update to ios6, on my iPad 2 . I get a message saying "error occurred while downloading ios6" can anyone help.?

I am trying to update to ios6, on my iPad 2 . I get a message saying "error occurred while downloading ios6" can anyone help.?

Sorry to hear your Adobe experience has been less than stellar. I'll try to help...
1. Photoshop 14.2.1 is now two releases out of date. You might want to go to your Creative Cloud application and ask it to install Photoshop CC (2014). Earlier this year Adobe released 2014.0 as a separate install that can live side by side with 14.2.1. Then just a few days ago they released 2014.1 as an in-place upgrade to 2014.0.
2. You may be able to update Camera Raw directly to version 8.6 by a link from this page:
Keeping Photoshop Up-To-Date
Best of luck to you. Please let us know here if these things help.
-Noel

An error occurred while downloading the firmware

I have several AirPort's in my home network that have available firmware updates, according to the Airport Utility version 6.3.2 of my iMac (running Mavericks), but cannot update them because I keep getting an error saying "An error occurred while downloading the firmware". Needless to say that my iMac, and my home network, have an active and very decent Internet connectivity.
My Time Capsule has firmware version 7.7.2 and an AirPort Express has firmware version 7.6.3. I have another Airport Express running with version 7.6.4 that does not needs an update. Every time that I try to update the AirPort devices that report an available update I keep getting the same download firmware error message. This has been going on for days. How can I update these two AirPort devices, or fix my AirPort Utility?
In the directory /Users/me/Library/Application Support/Apple/Airport/Firmware there is a file called version.xml. If I rename it, and restart the AirPort Utility, my AirPort devices would not report an available firmware upgrade. I tried resetting both AirPort devices and trying to re-update the firmware but keep getting the same error message. Any help will be greatly appreciated. Thanks.

Are you behind a firewall or double NAT??
What is the device that is immediately plugged into the main modem or router? Has that one been able to update?
It is plugged in of course isn't it.. no nasty join wireless anywhere??
The best way to work around these sort of problems is to simplify the network.. Plug each device directly into the main router.. by ethernet. You can trigger the firmware upgrade by wireless but use ipad or iphone version of airport utility and see what happens.

TVSU problem - "An error occurred while downloading package"

During packages retrieval at about 17% TVSU displays message box: "An error occurred while downloading package".
In the Event Viewer I can see error event with id 36871, source Schannel and description:
"Critical error during authentication of SSL client. Internal error code: 10013" (translated by myself from my native language)
TVSU 4.00.0046, T410, Windows 7 Enterprise, x64, SP1, IE9.
Have you got any ideas how to solve this problem?
Regards,
Wojtek
And last lines from my TVSU log:
Info   2011-05-11 , 11:39:12
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info   2011-05-11 , 11:39:12
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe   2011-05-11 , 11:39:13
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>2518EYG</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
   Exception:
       Message: Połączenie podstawowe zostało zakończone: Wystąpił nieoczekiwany błąd przy odbiorze.
       Type: System.Net.WebException
           w System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   w System.Net.HttpWebRequest.GetRequestStream()
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info   2011-05-11 , 11:39:13
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message: Exception setting the request content
Info   2011-05-11 , 11:39:13
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
   w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe   2011-05-11 , 11:39:13
   w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2011-05-11 , 11:39:13
   w Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2011-05-11 , 11:39:13
   w Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvsu.Engine.Task.Task.Start()
   w Tvsu.Engine.Task.Task.StartExecution()
Info   2011-05-11 , 11:39:13
   w Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting FAILED status.
Info   2011-05-11 , 11:39:13
   w Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           w Tvsu.Engine.Task.Task.StartExecution()
   w Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   w Tvsu.Gui.Util.ProgressThread.InitSearch()
Info   2011-05-11 , 11:39:13
   w Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
   Message: Showing ERROR Message: < An error occurred while downloading packages. >
Info   2011-05-11 , 11:39:16
   w Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
   Message: RC eGatherer: 0

w454385,
What is your TVSU version? There was a glitch yesterday and it's fixed. I guess your case may be related to that incident.
Check out these 2 threads. They are actually having same solutions.
http://forum.lenovo.com/t5/ThinkVantage-Technologies/Thinkvantage-System-Update-3-14-0031-Failure/td...
http://forum.lenovo.com/t5/ThinkVantage-Technologies/System-Update-4-odd-behavior-in-ThinkVantage-To...
If your version is 3.15 / 4.01, please:
Un-install current TVSU, reinstall TVSU version 3.14 (Win XP) or 4.0 (Win 7/Vista) by dowloading from Lenovo Support site,
Otherwise, you can try running driver update again.
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
How to send a private message? --> Check out this article.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

System Update 3.14.0024 "An error occurred while downloading packages."

I have a T61 (7664-1KU) with Win XP SP3. After searching all 64 pages of this ThinkVantage Technologies Board I could not find a solution that works, hence this new post.
Here are the various attempts so far, none of which have worked, in isolation or combination:
Have rebuilt the laptop hard drive completely and tried to reload Thinkvantage software through System Update 3.14.0024
Reinstalled System Update
In LAN settings have unchecked "Automatically detect settings"; "Use ... script,"; and "Use a proxy server"
Disabled all firewalls etc.
Disabled all parts of Symantec Endpoint Protection (SEP) manually in SEP and via MSConfig
I do not have a Google accelerator loaded
Have checked router logs and verified that downloads are not being blocked
In all cases I get "An error occurred while downloading packages" after ~30% of the progress bar.
If it helps I can supply the TVSU error log.
Thank you for your help in advance.

hey PSIC01,
try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
and see how it goes.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

ThinkVantage System Update keeps failing with "an error occurred while downloading packages"

For approximately a week now, various machines I am responsible for have been unable to successfully run System Update. The error I see in v3 vs. v4 of System Update is slightly different, though I wonder if the underlying cause is the same. On one machine (ThinkCentre M52) running XP (so using Update v3), when attempting to download the package information, I get the error: "An error occurred while downloading packages". I checked the TVSU log, and find the following error:
Info 2011-10-03 , 08:31:00
at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/livefeed.xml
Status set to FAILED
Exception:
  Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
  Type: Tvt.FileDownloader.CertificateValidationException
     at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
If I try to navigate to the URL noted in the message using Internet Explorer, I can understand why this is failing: IE displays a message that the certificate for the site is invalid and, thus, the site cannot be loaded. I have noticed a similar issue when trying to use the "Auto Detect" tool on this machine from the Lenovo site... I.E. indicates the site's certificate is invalid.
This machine is a fresh OS reinstall from nothing; TVSU version is the latest (that I know of): 3.15.0017. I do have two other XP machines (that have been installed for quite some time) running the same version of TVSU that DO NOT experience this issue. I've otherwise been unable to figure out what the difference betweens the machines is. Any thoughts either Lenovo or the community can share would be much appreciated.

hey PSIC01,
try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
and see how it goes.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

HT4623 When i try to update...after a while it will give me a message saying that(( an error occurred while downloading the ios 6.1.2))

When i try to update...after a while it will give me a message saying that(( an error occurred while downloading the ios 6.1.2))
while the wifi is working normally, and i updated my ipod and it worked normally.
I think i have a problem with my iphone..
Please helpe to solve this issue.
Thank you.

Something temporarily wrong with your internet connection?
Be aware that this is a very large file to download, it needs a strong consistent internet connection.
Have the iPhone on the charger cable too.
In the meantime read the threads in this forum about the visibility item and some other possible issues on the 4 and 4S (although a large number of people have these issues, it is still a minor percentage, but anyhow, be aware).

HT201210 How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?

How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?

How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?

Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

Team Lenovo,
I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
I've made sure no firewalls are active. Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options. I've tried to uninstall and reinstall and no change. I've also tried to run as an Administrator and no luck either.
I reviewed the logs that are located at:
C:\Program Files (x86)\Lenovo\System Update\logs
I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it. I did notice download.lenovo.com link when I try to reach it directly shows file not found???
[ThinkVantage System Update build: 2009-10-19 4.00.0024]   2/5/2011 4:13:45 PM
Info   2011-02-05 , 04:13:45
   at Tvsu.Environment.EnvironmentManager..ctor()
   Message: Starting Environment Manager...
Info   2011-02-05 , 04:13:45
   at Tvsu.Nls.NlsResources..ctor()
   Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe   2011-02-05 , 04:13:45
   at Tvsu.Sdk.SuSdk.StartApplication()
   Message: Application runs with the framework: 2.0.50727.4952
Info   2011-02-05 , 04:13:45
   at Tvsu.Engine.DataBase.InitializeDataBase()
   Message: Initializing the DataBase from file: updates.ser
Warning   2011-02-05 , 04:13:45
   at Tvsu.Gui.Util.Tools.get_SystemVendor()
   Message: The vendor was resolved to THINK
Info   2011-02-05 , 04:14:11
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info   2011-02-05 , 04:14:11
   at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Direct connection found
Info   2011-02-05 , 04:14:11
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Task.Task.Start()
   Message: The current process is:HelloProcess
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PreProcess HelloProcess
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the StartProcess HelloProcess
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
   Message: The chm help file is already present in the system
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: The test.properties file was not found, the normal Hello process will continue.
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: HelloProcess Started
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Client level: HelloLevel_8_05_80
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info   2011-02-05 , 04:14:11
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2011-02-05 , 04:14:11
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Info   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Severe   2011-02-05 , 04:14:11
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Could't connect to the HelloServer, no UDF file was downloaded
Info   2011-02-05 , 04:14:11
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2011-02-05 , 04:14:11
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting PROCESSING status.
Info   2011-02-05 , 04:14:11
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2011-02-05 , 04:14:11
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info   2011-02-05 , 04:14:14
   at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
   Message: RC eGatherer: 0
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: MTM received from eGather: 4389AB8
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 4389AB8
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelloProcess
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: The process HelloProcesshas been finished.
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: PostTask
Info   2011-02-05 , 04:14:14
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   Message: Return the System Properties
Info   2011-02-05 , 04:14:14
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   Message: Get Applicable Updates
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: The current process is:HelpCenterQuestProcess
Info   2011-02-05 , 04:14:14
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PreProcess HelpCenterQuestProcess
Info   2011-02-05 , 04:14:14
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting DONE status.
Info   2011-02-05 , 04:14:14
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting PROCESSING status.
Info   2011-02-05 , 04:14:19
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
Info   2011-02-05 , 04:14:19
   at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Direct connection found
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the StartProcess HelpCenterQuestProcess
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
   Message: Launching Egather
Info   2011-02-05 , 04:14:19
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather complete.....
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: Launching HelpCenter
Info   2011-02-05 , 04:14:19
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info   2011-02-05 , 04:14:19
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info   2011-02-05 , 04:14:19
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
Info   2011-02-05 , 04:14:19
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info   2011-02-05 , 04:14:19
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe   2011-02-05 , 04:14:19
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
   Exception:
       Message: The underlying connection was closed: An unexpected error occurred on a receive.
       Type: System.Net.WebException
           at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info   2011-02-05 , 04:14:19
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   Message: Exception setting the request content
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
   at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe   2011-02-05 , 04:14:19
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
   Message: An error ocurred while contacting the help center
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
   at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
   at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info   2011-02-05 , 04:14:19
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2011-02-05 , 04:14:19
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2011-02-05 , 04:14:20
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting FAILED status.
Info   2011-02-05 , 04:14:20
   at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception setting the request content
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info   2011-02-05 , 04:14:20
   at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
   Message: Showing ERROR Message: < An error occurred while downloading packages.

Thank you for the reply. I already have NET. Framework 4.x installed and I stil have the same problem.
I looked at the logs again and I believe the issue is that I can not download this file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Can someone try that link and see if they get anything? I keep getting in my browser "file not found".
    at Tvsu.Engine.Process.HelloProcess.Start()
   Message: HelloProcess Started
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Client level: HelloLevel_8_05_80
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info   2011-02-07 , 09:23:47
   at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
   Message: Connection settings bean found for download.lenovo.com
Info   2011-02-07 , 09:23:47
   at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
   Message: Connection type set to DIRECT in ConnectionSettingsBean
Info   2011-02-07 , 09:23:47
   at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
   Message: Setting PROCESSING status.
Info   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Severe   2011-02-07 , 09:23:47
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Could't connect to the HelloServer, no UDF file was downloaded

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