"An error occurred while opening the file dialog. Please save your presentation, exit, and restart PowerPoint."

In PowerPoint 2013 on Windows 7 - 64 bit, when
File / Save as is selected, an error message comes up stating, "An error occurred while opening the file dialog. Please save your presentation, exit, and restart PowerPoint." This is an intermittent issue and also
affects Excel 2013. I have tried repairing it, done windows update and also uninstalled and reinstalled but no luck. I have researched this issue but it relates to Office 2007 and 2010 and the resolution does not support 2013.
Has anyone come across this issue? If so how did you resolve it?
Many thanks….

Hi,
You mentioned you tried some steps but I'm not sure what they are, you may try my suggestion to resolve this issue, follow these steps:
Click Start, right-click Computer, click
Properties, and then click Advanced system settings.
On the Advanced tab, click Environment Variables.
Locate and select the __COMPAT_LAYER variable, and then click Edit.
Set the value of the __COMPAT_LAYER variable to EnableThemes. Or, delete the __COMPAT_LAYER variable.
If the issue persists, we can troubleshoot this problem in Clean Boot to determine whether background programs are interfering with PowerPoint:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

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    Regards,
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    TechNet Community Support

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