"An error occurred while trying to Adobe ExportPDF online"

When I try to convert a file I get the following message: "An error occurred while trying to Adobe ExportPDF online. What does this mean?

Hi darlenet74127898,
This error can occur when you log in via Adobe Reader. Please see: "Error occurred when trying to access this service" when logging on to Acrobat.com
If updating Reader doesn't resolve the issue, please log via a supported web browser.
Best,
Sara

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