An extension on the agent phone is shared with one or more other devices.

Try to configure a 7940 phone with CAD. When I try to log in as the agent I get this message "
"An extension on the agent phone is shared with one or more other devices. This configruation is not supported." I am not sure why I am getting this I have configured the phone the same as I have the others. Matched with 3 others phones that work perfect. Can anyone help to what is going wrong with this config?
Bob

Hi.
Yes you can configure Extension Mobility for those users so they can use any available IP Phone logon with cad.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080153e60.html#wp1037543
HTH
Regards
Carlo

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