An extra charge for changing the number of rings before voicemail picks up??

After trying all the tips I could find about changing the number of rings it takes before the voice mail picks up (the 58#, trying access setup on the vm, changing it online, etc…), I finally called the customer support line.  I was put on hold for a few minutes (not a problem) only to have the customer service person return to say that he cannot change it because I would have to pay for the "upgraded" voice mail that is not included in my plan (the plan I just signed up for last month). I find it absolutely absurd that moving the number of rings for vm from 4 to 6 justifies an added cost.   If anyone knows the magic on how to do this for a line that is in the Dallas Ft Worth area, I would be very appreciative.  As for the extra charge to adjust your own voice mail, you can draw your own conclusion on how fair that is...
And I don't buy that it is not as simple as it appears... if you can program the thing to pickup on three rings then you should be able to adjust the forwarding  and vm to pick up on 6.  i have never had this problem with any other carrier.

I called tech support, not customer service, and had my rings moved back a few so my answering machine would pick up first.  Voicemail is for back up in case I don't answer call waiting.
It was free.

Similar Messages

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    rhc86 wrote:
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    Message Edited by 8WDDdotcom on 08-01-2009 02:39 PM
    Message Edited by 8WDDdotcom on 08-01-2009 02:44 PM

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Updating my iPhone 5 software has shortened the number of rings before the answer phone kicks in, how do I extend the time delay?

    Updating my iPhone 5 software has shortened the number of rings before the answer phone kicks in, how do I extend the time delay?

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  • How do you set the number of rings before going to voice mail?

    I can't find the option to shorten the number of rings before going to voice mail, any ideas?

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