"An I-Pod has been detetected but Itunes does not recocognize the device.  The device does not show up on ITunes.  Help?

When I hooked up my new Ipod Nano, The message in I-Tunes reads, "An I-Pod has been detected but Itunes does not recognize the device"  Any ideas to help?

Hi mulebacker,
Here is an article that provides troubleshooting steps for this message:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/ts3218
Cheers!
- Ari

Similar Messages

  • I POD HAS BEEN DETECTED BUT CANNOT BE IDENTIFIED PROPERLY

    my 6th generation nano shuffle when plugged in responds with the message: 
    "i pod has been detected but could not be identified properly"
    then i am prompted to reinstall itunes. have done this but the problem remains.
    i cannot sync from my itunes.
    help please?

    I spent an hour on Apple help last night with this problem. We tried all the obvious things first:
    1. resetting the ipod.
    2. changing USB ports
    3. removing all other USB connections.
    4. Uninstalling Itunes and installing a fresh copy.
    5. clearing the saved application data (in Application Data / Itunes a hidden file on my version of Windows 7).
    6. changing the drive letter in disk manager (the ipod would not show up with Itunes installed but did show up when it was uninstalled).
    7. Deleting the USB connection and allowing it to reestablish itself in Device Manager (the USB connection showed up in device manager with a conflict notification).
    NONE OF THIS FIXED IT!
    I got to the second level of tech support and we repeated most of the above.
    Here is what worked in Windows 7.
    1. Go to Device Manager (click on Start / control panel/ Hardware and Sound / Device Manager).
    2. In device manager click on the drop down arrow for the "Universal Serial Bus Controllers".
    3. Right click on the "Mass Storage Device" (all other USB drives should be removed prior to this) and choose "Update Driver Software".
    4. Browse to C drive / Program FilesX86 / Common Files / Apple / Drivers and click ok to update the USB drivers.
    NOTE my copy of Itunes did NOT have a driver file in this location! so instead we pointed to the same location as above except instead of Program Filesx86 we used the same path except using "Program Files" with NO X86!
    C drive / Program Files / Common Files / Apple / Drivers
    Once the driver updated I rebooted the computer with the Ipod attached and it recognized the ipod.
    I think that not having the driver files in the X86 path is a bug in the software. I hope this helps!!

  • I get an error message - an I pod has been detected but it could not be identified properly this happened after I downloaded a newer vesrion of I Tunes does anybody have a quick fix??

    I get an error message - an I pod has been detected but it could not be identified properly this happened after I downloaded a newer version of I Tunes does anybody have a quick fix??

    Hi positive29,
    Welcome to the Apple Support Communities!
    I understand situations like yours can be very frustrating. I would recommend the attached article to help you troubleshoot and resolve this issue.
    iPod nano: Error message saying that iPod 'could not be identified properly'
    http://support.apple.com/kb/TS3218
    Have a great day,
    Joe

  • Itunes won't recognize my ipod nano 5th gen. it's recognized by the computer, but I get a message from itunes that says an ipod has been detected, but it couldn't be identified properly. i did all of the steps on the ipod assistant. unistalled and reinsta

    Itunes will not recognize my Ipod Nano 5th g. It shows up on my computer. But Itunes gives me a message that says "An ipod has been detected, but it could not be identified properly. I did all the steps in the ipod assistant. Unistalled and reinstalled drivers and itunes. restarted ipod and even erased everything. It is recognized by other computers. And itunes recognizes my iphone fine.  please help.

    Have you restarted your computer?  iTunes updated? 

  • In Windows 7, iTunes  gives error message "An iPhone has been detected, but it could not be identified properly. Please disconnect and reconnect the phonon then try again.

    In Windows 7, iTunes  gives error message "An iPhone has been detected, but it could not be identified properly. Please disconnect and reconnect the phonon then try again."
    I have a iphone 4S. It has been activated on Win 7 computer and synced. But overnight this meassage reappears.

    I have same error except that i get it even when my phone is not connected.

  • ITunes message: an ipod has been detected but could not be identified properly.

    For some reason my ipod nano 7th generation will not connect to iTunes anymore. It comes up on my computer but iTunes will not "identify" it. I have tried resetting my ipod and unistalling iTunes then reinstalling and following the help intructions online. Anyone know how to fix this? Cheers.

    I recently began receiving this message when i try to sync my ipod to itunes:  " an ipod has been detected but it could not be identified properly."   Never had this problem before.  Have tried all troubleshooting suggestions.
    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

    The instagram icon on my iTunes says it has been downloaded but I can't seem to find it. Where do I find it?

    Hi Charlene1018,
    You can locate any of your iTunes media including apps in Finder by following this article:
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    Locating the file for an item you see in iTunes
    If you're not sure where some of the content you see in iTunes is stored, iTunes will also show you what it knows about your media in the Get Info window.
    Select an item in iTunes and choose File > Get Info.
    You can right-click on the 'Where' to get the option to Show in Finder (Mac OS X) or Show in Windows Explorer (Windows).
    Cheers!
    - Ari

  • My ipad is saying connect to itunes because it has been disabled. but my itunes says i need to unlock it before i cant do anything. i need help.

    My ipad is saying connect to itunes because it has been disabled. but my itunes says i need to unlock it before i cant do anything. i need help.

    Hi Stephanie,
    Welcome to Apple Support Communities.
    It sounds like you're going to have to put the iPad in to recovery mode before you can restore it. The article linked below provides more details about the passcode lock and will walk you through putting the process of restoring from recovery mode.
    iOS: Forgot passcode or device disabled
    http://support.apple.com/kb/ht1212
    Use recovery mode
    Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
    Disconnect all cables from your device.
    Turn off your device.
    Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode.
    Click OK, then restore the device.
    Cheers!
    -Jason

  • TS1292 My itunes card has been activated but when entering the code it is telling me it is not active

    My itunes card has been activated but when I enter the code it says it isn't activated???

    Hi ExtremeGamer1112,
    Welcome to the Support Communities!
    You are referencing the correct article to address this issue:
    iTunes Store: Invalid, inactive, or illegible codes
    http://support.apple.com/kb/TS1292
    If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
    Contacting iTunes Store Support
    Go to the iTunes support page and select your iTunes country.
    From the iTunes support page, choose Contact Support on the lower-left side of the page.
    Follow the instructions to get iTunes Store support assistance.
    Cheers,
    Judy

  • How come when i connect my nano to my computer it says in itunes "an ipod has been detected but could not be itentified properly"?

    whenever i connect my ipod nano to my computer, itunes gives me a pop-up that says, "an ipod has been detected, but it could not be identified properly. Please disconnect then reconnect the ipod, then try again." when i do that, i get the same pop-up. beneath the pop-up stated before it also says "If the problem persists, uninstall Itunes, then install Itunes again." but after doing that, it still will not read my ipod and scan it in.

    Does the Apple ID on the iPod match the Apple ID on iTunes?

  • When i try to open my ipod nano in ituned it says "an ipod has been detected but it could not be identified properly"

    what do i do when i try to open my ipod nano in itunes and it says "an ipod has been detected, but could not ne identified properly"

    Hello rachel167,
    I would use this:
    iPod nano: Error message saying that iPod 'could not be identified ...
    Ensure you use every step.
    Hope this helps.
    ~Julian

  • TS1424 I receive a prompt that my Itunes account has been disabled, but not for security reasons as suggested. Any ideas?

    I keep receiving a prompt that my account has been disabled, but not for secruity reasons. I had problems almost half a year ago with unauthorized purchases. When I asked Apple about the purchases, instead of providing answers, they said they would disable the account. Not only is that awful customer service and not answering my question, it's a HUGE pain in the butt because I just want to download some music legally!!! Does anyone in Apple Universe have any suggestions before I rip the rest of my hair out?

    Thanks,  I have tried changing the password 3 times to no avail.  I will contact itunes support
    thanks again

  • I have installed itunes and it says it has been installed but doesnt appear anywhere

    I have removed iTunes as I had previously unintentionally removed a part of the program that gave my laptop sound! I am now trying to reinstall, I downloaded and ran the program twice now and each time it says that iTunes has been installed but I can not find it anywhere, no desktop icon and not listed on the program list in the start menu or in control panel> add or remove programs. please help!

    See the further information section of Troubleshooting issues with iTunes for Windows updates for download advice.
    tt2

  • How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

    how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

    You must contact iTunes support to get the problem resolved.
    http://www.apple.com/support/itunes/contact/
    If there is a problem with your account or payment info, you cannot
    download anything (including free apps or updates) until the matter
    is resolved.
    In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros.    http://support.apple.com/kb/HT5552

  • On my PC, in I-Tunes, my iPod (touch) button disappears every time I try to sync or update.  Everything has been rebooted, but no changes. Any ideas on how to sync to the IPod?

    On my PC, in I-Tunes, the iPod (touch) button disappears every time I try to sync or update.  Everything has been rebooted, but no changes. Any ideas on how to sync to the IPod?  Better yet, how to keep the ipod button on screen when itunes is open and the ipod is connected?

    - Have you tried another USB port and cable?
    - Inspect the dock connector for bend or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

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