An Internal error has occurred: There is something wrong in CryptuprotectData

When I try to upload to Facebook, I receive the following error message: "An Internal error has occurred: There is something wrong in CryptuprotectData". How do I fix it?

Your client is CR R1, your server is XI R2. This is a known bug. To fix you need BOE XIR1 SP3 or above. I'm not sure this was fixed in a CR service pack. Sorry I can't find a link for that right now.
Or use [this link|http://resources.businessobjects.com/support/additional_downloads/service_packs/crxir2.asp] to get CR R2, uninstall CR R1, and replace with CR R2. NOTE: they should still use the same license keys. If using CR to XIR2 you should always keep the same version so this is the preferred method.
Regards,
Tim

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