"an internal error occured", acrobat reader X

I have Windows 7, running 64 bit.
Recently I tried to download a PDF file, and the message "an internal error occured" came up. The website that I tired to download it from then wants to shut down. I tired to download another pdf file from an email and I get the same thing, "an internal error occured".
I have scanned my computer for viruses, uninstalled and reinstalled reader X, have also tried to repair it. NO change. I have seen similar threads, but the responce was not helpful and did nothing for my problem. That thread remains unanswered.
About 4 weeks ago, I had a problem with my wife's account no being seen on start up, and fixed it after scanning and removing a virus. Not sure if this problem has started since then.
Any help direction would be appreciated.

Thanks for the clarification.
I could see that your application was crashing after receiving the error message. Would it be possible for you to get me the crash dump for the said issue so that I can have a look. You can follow the below mentioned steps to get the same:
    1. Install WinDbg from http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
    2. Launch WinDbg via the shortcut
    3. Click File->Open Executable
    4. Select AcroRd32.exe from "C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe" and hit "OK"
    5. Remember to press "g" and hit enter when you encounter the first breakpoint and then you will see a text "Debuggeee is running" and Reader will be launched
    6. Open whatever file is it that produces the crash in Reader.
    7. When you have successfully reproduced the sceanrio causing the crash/freezing of Adobe Reader X, enter the below command in the WinDbg terminal
    .dump /ma c:\temp.dmp (Hit enter)
    8. This will produce the crash dump at C:\ by the name of temp.dmp
Could you please upload the dump (compress the dump using WinZip or likewise) at some site and provide the link for the same.

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Hi,
Could you please try and reset the permissions on the "C:\Program Files\Adobe\Reader 10.0\" folder.
You can do the same by:
Right-click the folder, and then click Properties on the shortcut menu.
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Select the SYSTEM group, and then click Full Control in the Type of Access list
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Click OK.
Click OK in the folder name Properties dialog box (where folder name is the name of the folder that you selected in step 1).
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Acrobat XI Pro doesn't work on iMac Retina 5K, "An Internal error occurred"

Please help.
I just received my latest iMac Retina 5K 27inch and tried to install newly purchased Acrobat XI Pro, installation went ok, but it give me error message when I open the program:
" An internal error occurred."
I tried to install it into my old iMac 2010 and it works fine. Below are system information of my 2 x iMac, can anyone give me some advises? Thank you.
iMac Retina 5K 27inch Late 2014
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Processor 4 GHz Intel i7
Memory 32Gb 1600 MHz DDR3
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iMac 21.5inch Mid 2010
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Hi yang2898,
If the installation went ok and you are unable to launch Acrobat then this might be due to licensing issue.
Please check if you have full read/ write permissions to the following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
[Home]/Library/Application Support/Adobe/AdobePCD
You might also want to check in the root user account of Mac (Enabling and using the "root" user in Mac OS X - Apple Support)
Regards,
Rave

Internal error occured...Reader XI

I’ve been getting the message “an internal error occurred” the last few times I’ve tried using Reader XI on my Windows 8.1 laptop. I’ve even gone as far as using Revo Uninstaller AND the tool at http://labs.adobe.com/downloads/acrobatcleaner.html with no luck. It's obvious that the Acrobat cleaner doesn't work.
Even if I press okay to clear the message, the program closes down.
This is very frustrating as most State Employment Applications are in PDF format and I’ve used Adobe for years. What is the problem with Reader XI and Windows 8.1…and reformatting my machine is NOT a good answer since every other program works??
TIA

Pat,
I went back and uninstalled Reader X as somethings were working for it and then ran Revo and the Adobe tool.
I downloaded XI, disabled AVG and let it install, rebooted and and ran the program, only to get the same error message "an internal error occured". The only thing I haven't done was uninstall the app "Reader" I downloaded from the Windows store that would also allow pdf viewing.
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An Internal Error Occured - Adobe Acrobat Professional 10.0.0.396

Hi All,
We are facing an issue in Acrobat 10.0.0.396 version, While working on the adobe file its suddenly get closed with the following error pop up " an internal error occured ", we dont get any event logs errors in the system and no error code in the error pop up window.
Why the error coming whether it is a know issue, if it is then what is the solution for the same.
How do we download the Acrobat 10.0.0.396 version patches from the internet if it is available.
Please find the System generation report from the problamatic acrobat 10.0.0.396.
Available Physical Memory: 2642616 KB
Available Virtual Memory: 1911980 KB
BIOS Version: DELL   - 15
Default Browser:
Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (XPClient.010817-1148)
Graphics Card: Intel(R) Q35 Express Chipset Family
    Version: 6.14.10.4957
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:40 PM
Locale: English (United States)
Monitor:
    Name: Intel(R) Q35 Express Chipset Family
    Resolution: 1280 x 1024 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 3
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 15 Stepping 11 GenuineIntel ~2327 Mhz
System Name: CSGPYRENF2F008
Temporary Directory: C:\DOCUME~1\100083\LOCALS~1\Temp\
Time Zone: India Standard Time
Total Physical Memory: 3396136 KB
Total Virtual Memory: 2097024 KB
User Name: 100083
Windows Directory: C:\WINDOWS
Installed plug-ins:
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\AcroForm.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:50 PM
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\Annots.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:50 PM
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\DigSig.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:50 PM
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\EScript.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:48 PM
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\IA32.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:48 PM
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\PPKLite.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:48 PM
C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\Spelling.api
    Version: 10.0.0.396
    Creation Date: 2010/10/25
    Creation Time: 3:13:50 PM
The same version having issue in the multiple OS installed computers.
Thanks in advance.

Since you did not say, I will assume you are running on Win 7, possibly X64. The first step to 10.0 is to do the updates and see if that resolves your issue. There is a good chance that is the problem.
OK, taking the long approach to find out your OS, it is XP, sp3. In any case, the first step is to do your updates and see if that resolves the issue. It is a waste of time to trouble shoot something that may have already been fixed.

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I used Acrobat 9.3 Pro to export PDF to JPG, and it shown "An internal error occurred."
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Hi yang2898,
If the installation went ok and you are unable to launch Acrobat then this might be due to licensing issue.
Please check if you have full read/ write permissions to the following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
[Home]/Library/Application Support/Adobe/AdobePCD
You might also want to check in the root user account of Mac (Enabling and using the "root" user in Mac OS X - Apple Support)
Regards,
Rave

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Been battling for hours trying to get the bog standard reader to work with a new MBP running 10.7.4. It downloads and installs OK and I get the licensing page but after clicking 'Agree' I just get 'An Internal Error Occurred'.
Suffice it to say this is driving me mad now. I've tried deleting, re-installing, eliminating all traces of Adobe from User and Root libraries under Application Support, Preferences and also Internet Plug Ins. I've also tried the (not) fix of installing Java Runtime.
All in all, epic fail. NOTHING seems to fix it and I think it's time to give up with Adobe Reader and find something else or just stick with preview. So much time to fix a bog standard application (maybe I should stick with Windows where "It just works"). Really is a royal PITA. I've scoured the net for problems and I'm just wondering if it's a commong problem seeing as I don't see many others reporting it. I certainly don't plan on doing a full system restore just to sort this out.
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Right. After almost a day I finally sorted the problem.
Adobe Reader worked under the spare Admin account so I deleted that in case it was confusing the installer. I then rerpaired persmissions. I then re-installed Reader. Same problem "Internal Error"!!
So, I re-created another Admin account and opened Reader. No problem. After clicking accept licence it opened up with a question to make default or not. After this I hunted through every folder and found that Under 'User/Librarary/Application Support/Adobe' there was an Acrobat folder. When I checked the account I normally use there wasn't, and never was?? So I copied pasted a copy of the Acrobat folder into the same location on the non working account and all is fine.
Problem for me is, why did this happen? I wasted almost a day on this. Is it a problem with the installer, the Macbook or Permissions. I checked permissions and they are identical to those on the spare Admin account. So why did the installer not create the Acrobat folder on the main account from where it was installed? Reason it concerns me is with regard to updates. Will they also screw up?
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I have just downloaded Acrobat Reader X 10 to my laptop, which is running Windows Vista. When I try to open the program, either through the menus, or by trying to open a pdf document, I ger the message "An internal error occurred". No other information is contained in the error message.
I had a previous version of Acrobat reader that worked fine.
Has anyone else seen this, or have an ideas how to fix it?

Run this Microsoft Fix and then uninstall/reinstall Reader X again: http://support.microsoft.com/mats/Program_Install_and_Uninstall
A similar problem for another user was successfully solved using the above method. See: http://forums.adobe.com/message/4048255#4048255

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HELP!

Hi Sukrit,
Am also facing the same issue.
I get below error messages when i open a PDF.
"An internal error occured"
I have installed new windows 7 and i was not having pdf viewer. I just downloaded the latest adobe acrobat reader DC for the adobe site and installed in my PC. Thing is, am able to open some of the PDF files (word document that is converted into PDF). But scanned images for example photo or mark sheets that are converted into PDF, am getting this error message.
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2) installed previous version of adobe
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After renaming my MAC hard drive, Acrobat, Illustrator and Bridge fail to launch. Acrobat returns the error message "An internal error occurred". I've checked this out and it seems related to user permissions. The version is Acrobat X. My machine has mult

After renaming my MAC hard drive, Acrobat, Illustrator and Bridge fail to launch. Acrobat returns the error message "An internal error occurred". I've checked this out and it seems related to user permissions. The version is Acrobat X. My machine has multiple user accounts. Any help would be appreciated. I renamed the drive to its original name but to no effect. RR

I resolved the issue.
The problem is indeed a permissions issue with the Adobe Application Support folder.
First, in MAC OS Lion the ~/Library/ folder is hidden by default. You must unhide it in order to proceed. (if it is already visible in your ~/User/ folder, proceed to Step 4.)
Next launch the Terminal application.
At the command line, paste the following command line: chflags nohidden ~/Library/
Go to /Users/youruserid/Library/Application Support/Adobe
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Problem solved. RR

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3. Restart the machine.
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AAMEE 3.1.105.0 generated packages run fine when pushed to Macs that do not have an existing previous version of CS.
However, if pushed to a Mac that has CS4 installed, CS6 installs but Acrobat Pro X will not launch ("Internal error occurred").
We are using the latest Adobe CS6 Design & Web Premium installer DMGs from licensing.adobe.com and we are following the standard workflow.
I know Adobe's position is "We don't recommend or support concurrent installs of Creative Suite" (I get that).
Since OS X lacks package management (ala Yum, RPM, etc.), the term "Uninstall" is vague, but we appreciate Adobe's "cleaner tool".
Unfortunately the "cleaner tool" is only marginally effective, it leaves a mess behind.
And...when "cleaner tool" is used to remove CS4, it whacks CS6.
Wait...it gets worse...when "cleaner tool" is used, we now can't push our CS6 package to the Mac...we get...<drumroll>..."Internal error occurred" when launching Acrobat Pro X.
Someone shoot me...please put me out of my misery.
Why can't deploying CS6 be as simple as...
http://www.toysrus.com/product/index.jsp?productId=3938350&CAWELAID=479925582
Don

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I also get the same error message when I try to open the application from the Applications folder.
There is NO error code ssociated with the error message.
All previous Adobe Reader versions worked fine.
I deleted the "Adobe" folder from the "Library" directory, installed an older version of Adobe Reader but still get the same message.
I have said all the information I have.
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Files to delete:
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Mac HD/Applications - Trash the Adobe Reader app.
Empty the trash.
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