An issue whereby Photoshop .PSD files disappear when saved to a network file share

It has been reported and reproduced by Support, an issue whereby Photoshop .PSD files disappear when they’re saved to a network file share.
Upon initial investigations Support have observed the following behaviour when saving a Photoshop file.
The document is initially saved as a new file on the file share.
The original .PSD file is deleted on the file share.
The newly created file is renamed to the same name as the original file.
An issue often arises when steps 1 and 2 complete however step 3 fails. When a file is reported by users as having disappeared, the new file created in step 1 can be renamed from .00_ to the original *.PSD file name on the server as the *.00_ files are normally hidden by the desktop operating system. This allows people to see and open the file from both PC’s and MAC’s using AFP and SMB protocols.
A related issue often reported by users is that they receive an error message “Could not save as” when trying to save a .PSD file. Troubleshooting the issue confirms that the user is able to save the file if they perform a “Save As” operation in Photoshop.
From the reported problems and observations there is clearly an issue with how Photoshop performs a file save operation further exacerbated by the fact the process doesn’t fail safely.

Sounds like you're hitting one of the known MacOS filesystem bugs - worst when working with SMB volumes.
Apple knows about this, and we are pursuing workarounds to the OS bugs.
Yeah, if you value your files, don't save directly to servers, especially on MacOS.

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Any body else having issues importing Photoshop .psd files in 10.1.3?

I used to load a .psd file into the timeline and as long as it was 8bit, RGB and all the layers were rasterized it worked like a charm. Now the individual layers do not show up, and it just loads .psd as normal images.
Am i missing something?

Yes I've tried it in 10.1.3. Looks like this
Can you post a copy of the PSD file somewhere that it can be downloaded?
Did you try trashing prefs though I don't see why it would effect this.

Photoshop .psd files converted to Unix Executable files

I'm an illustrator and I store my art on CDs and DVDs. After a period of time my files are converted from Photoshop .psd files to Unix Executable files and I can't open them. What can I do to get my work back??? -and keep this from happening in the future. Why does it do this????
Thanks for any help.

The file sizes range from 22.2 MB to 67.9 MB.
Size isn't the issue then. Linc was asking that question because we see that with other file types. Older fonts in particular, which have all of their data in the resource fork. If that gets stripped, you end up with a zero byte file.
Does that mean I'll have to go through the Adobe authorization process for Photoshop again?
If the version of Photoshop you're currently using is already activated, then no. Either way, it has nothing to do with .psd files showing as UNIX executables.
In Windows, any file that doesn't have an association to a program is displayed as a white, dog-eared piece of paper with the Windows logo in the middle. That's Windows' way of saying, "I have no idea what this is." In OS X, (except for those files which actually are UNIX executables), displaying them as such is OS X's way of saying the same thing.
I thought I was home free when the icon changed to a thumbnail picture of the illustration, but PS refuses to open it saying it is not a Photoshop file. ???
Now that is weird. As of Snow Leopard, Apple put the old Type and Creator codes to rest. It will read them as a last resort to try and identify an older file, but none of Apple's applications add them to any file they save. For better compatibility with Windows, and OS X's own underlying UNIX core, file extensions have taken their place. So adding a .psd extension should have worked. Without playing with one of your files, I couldn't tell you why Photoshop declared it wasn't a valid .psd image.
On a side note, Apple added Uniform Type Identifiers to OS X to keep things separate. A big problem in Windows is that multiple apps may use the same file extension. EPS is a big one in printing. So you have Photoshop, Illustrator, Freehand, Quark and others all using .eps for Encapsulated PostScript files. However, Windows can only associate one application to any given extension. So if Illustrator happens to be the one tagged to .eps files, it will try to open any file ending in .eps, no matter what program actually created it. OS X keeps them separate with Uniform Type Identifiers. So even though multiple files may have .eps file extensions, the extra metadata keeps track of what program it actually belongs to.
This is what is part of the LaunchServices database, and was why it was my first suggestion. If that database is wonky, you'll see weird things like this. Have you tried clearing it yet?
The files are fine when newly burned to CD. It is only months, or years, later that they become Unix Executable Files. This has happened to just about all of my CD backups and it's frustrating to think that CD backup doesn't work across newer OSs and Photoshop upgrades. I suspect that may be the problem, but it just shouldn't happen.
That shouldn't make a difference. I've got a bunch of very old files created in Photoshop back from OS 8 on CD. No file extensions, as nothing did at the time. Just Type and Creator codes. They all open fine in PS CS5.5 in Snow Leopard, though the native Photoshop files do need to have a .psd extension added.

Using the Mac Preview App to view Photoshop .psd files

When I click on a Photoshop .psd file and open it using Preview, there is always a large gray square somewhere in the picture, usually near the left border. This occurs whether the layers in the file have been flattened or not so it doesn't represent another layer. When I view the file in Photoshop, it is just fine. So it appears to be an issue with how Preview views the file. Any suggestions?

Thanks both Andreas and Bob. By the way Bob, have you tried importing the example file that I referred to? As stated earlier this problem does not show up with every PSD file (in my testing I can see that about 50% of my (flat) files shows up as gray (all the files are perfectly OK in Photoshop (CS2) and in Bridge however).
The example file can be found here:
Full size (around 41MB):
http://www.jjohanson.com/II7A0241.psd
Cropped to make downloads faster (3.7MB):
http://www.jjohanson.com/II7A0241crop.psd
Exported to JPEG (170KB)
http://www.jjohanson.com/II7A0241-1.jpg
Jørgen

AirDrop & Photoshop "psd" file types?

I downloaded OSX Yosemite yesterday and tried AirDrop to send a Adobe Photoshop "psd" file type from my 2014 MBP w/Retina to my iPhone 5 but with no success.
"jpg & pdf" file types work. Both a layered and flattened Photoshop "psd" file didn't go through.
I did a little more research and found that "psd" image file types can't be saved to the iPhone Photos app. This is probably causing the file not to be received on the iPhone.
Has anybody had any other file types unable to be transferred via AirDrop? Im guessing only files types that can be opened / viewed on iOS devices can take advantage of AirDrop.

If you open the image as a tiff an save that what is the filesize and what is the psd’s filesize?
Salvaging the damaged file may not be possible, how it was damaged is another issue.
http://forums.adobe.com/message/4145463#4145463

Import Bulk Photoshop PSD Files

Hello Forum members.
I don't think there is a way to do this, but I am working on a project where I have over 1000 photoshop psd files of slides scans. I would like to keep them as photoshop psd files because the portrait style shots, I leave the sides as alpha, and put a animated background behind them.
So, when you import a folder of psd files, or all 1000 by holding shift and selecting them all... premiere prompts you for every file to choose how you want to import it. It would be great if this could be temporarily disabled, or set to a default setting, so I don't have to click okay over a 1000 times. Clicking the spacebar I found is easier than mouse clicking, but there must be a way to batch import or something like that.
Thanks all...
-nick

Not that I've found. I frequently import 40-50 PSDs (batch-created lower thirds and such), and rampant "OK" clicking is the name of the game. There might be some way to use an external program like AutoKey to create a macro to do this, but I don't know that for certain.
The other "solution" would be to create a multiple-layered PSD and import it as a sequence. I say "solution" because this isn't really appropriate for the number of layers you're talking about. Even if you created 10 PSDs with 100 layers each, the files would be pretty unwieldy.
Make a feature request for batch import--it's sorely needed...

I'm trying to make a photoshop psd file have a hyperlink?

I'm trying to make a photoshop psd file have a hyperlink when saved as a PDF file for my site Gr8CanineDogs?
Thanks very much

Photoshop does not support the creation of PDF hyperlinks, sorry. You will have to use Acrobat or another application to add links after you have generated the PDF. If you google "adding hyperlinks to PDF", you should see a number of options to explore.

Unable to place Photoshop psd file in Illustrator CS3

Hi,
Can someone help please???
I am unable to place a Photoshop PSD file in Illustrator and be able to print the document correctly. The Illustrator file is saved as a ai file, both the document & PSD file are CMYK.
On screen the document looks fine but as soon as I have printed the document, some of file has not printed.
Do I need to have the Illustrator file as a eps file?
I used to use an old Photoshop version that had a Export Image option, which was great for something like this, but CS3 doesn't have this option.
Has anybody got any ideas what I am doing wrong?

This seems to be an Illy problem, not Photoshop. You might want to check
with the gurus there, but perhaps a few details, like what printer
you're using and a few screenshots might help.
Bob

Powerpoint 2013 throwing 'File in Use' errors when saving to a network drive, file is NOT in use

One of our sites is having a strange issue when saving to a network location in Powerpoint. I'm not sure it's a Powerpoint problem, but it's a place to start...
When saving a ppt to a mapped network drive (the client is running Windows 8 / Office 2013, the network drive is a DFS share, pointed to a Server 2012 machine if that matters), users will almost always get the following error:
"Someone else is working in (filepath\name) right now. Please try again later."
This happens regardless of where the file is being saved on the network drive, in fact it happens even when there is no pre-existing file with that name in the location. So, even if I'm saving a brand new copy of test.pptx to F:\Share\PPT where there
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Word, Excel, and all other tested apps save properly. Powerpoint can save correctly to the local computer, but not to the network drive or to My Documents (which redirects to the same network drive).
When the error pops up, if I look in Open Files in Computer Management on the Fileserver, I see the file I'm trying to save listed as being open, but it shows 'Disconnected' rather than a username.
Any suggestions would be appreciated - again, not sure that this is a Powerpoint problem - could be Windows 8 or some mysterious DFS thing...
Thanks.

Hello,
Been having a very similar issue in our environment and just came across this thread while Googling and looking for answers.
In our case, we have Windows 7 clients and 3 main files servers - 2 are Server 2008 R2, and one is Server 2012. We use PeerLink File Collaboration to sync the files between
the servers (similar concept to DFS).  For us, it seems to happen specifically with Excel 2013, and only when saving to the Server 2012 file server. I can reproduce the message pretty much every time. After seeing your post,
I tried it in Powerpoint just out of curiosity, but it saved properly - Word saves properly as well.
Been doing a bunch of testing to try and narrow it down, and this is what I've found:
Excel 2013 -> Server 2012 = error message.
Excel 2013 -> Server 2008 R2 = no error message.
Excel 2010 -> Server 2008 AND Server 2012 = no error message.
<o:p>We've been leaning towards the PeerLink replication as the culprit up to this point, but last night I did some testing with the PeerLink Collaboration turned off, and
still received the error message.. so now I'm even more confused!
I see that it's been a few months since your post.. have you made any progress here?</o:p>

Photoshop PSD files will not open in AE or PREM?? This was fine in CS6 and CC - just did the CC2024 update and now issues-any help much appreciated

Titles says it all really,
Recently upgraded to the 2014 CC update and now i can't send PSD files…or any files for that matter into Premier or AE. If i save the file in Photoshop CC2014 then i can see it in finder etc, but i try to import and i get the notice 'importer reported a generic error'
please help i have work to finish

I am having the same issue. I can create a single layer file in Photoshop and it imports fine. If I create a file with 2 layers it crashes Premiere cc. Premiere will not display the box with options to import single layer, sequence etc. Any ideas?

Fatal error when importing Photoshop PSD files in Captivate 5.5 MAC

Hello,
I'm running Captivate 5.5 Trial on MAC OS X Snow Leopard. All of a sudden one of my PSD files started causing a fatal error when I try to import it into Captivate.
I tried resaving both captivate and PSD file, saving them under different names, restarting, etc.
What I get is "Fatal error occured, ... Restart Adobe Captivate..."
I've tried removing Preferences folder as well as clearing the cache.
Any help would be greatly appreciated...
Thanks

You can only open Cp 5.5 files with Cp 5.5.
There is no solution for opening these files in Cp 5 version.
May I ask, why did you not get a license of Cp 5.5? It's been around for over 6 months now.

Cannot place photoshop PSD file

When I try to place a PSD file into Muse I get the following message:
Cannot place file named 'logo.psd'.
Image was saved with Compatibility Mode turned off. Try re-saving in Photoshop with Compatibility Mode enabled before importing.
I'm using a fresh install of Photoshop CS5 with latest updates. When I save my file I get the compatibility mode confirmation box and the option is checked to enable compatibility mode. This happens in 32 and 64 bit versions. If I create a new image and save it I seem to be able to place it in Muse, the problem seems to only be with PSD files originally created on another computer.

Bearfaced,
Not sure how to fix this exact issue, but as a workaround you could always:
Open the .psd in Photoshop
Save as another file type (i.e .png)
Within Muse, File, place the .png
Should give the same result unless I'm missing something, hope this helps
Shaun

Problems with photoshop psd files in Lightroom 2

I've been using Photoshop with raw and jpeg images for years, until just recently i started learning Lightroom 2 by watching the Kelby Training series online. I have learned a ton, but there are some things that i am just not able to figure out and for some reason they have not addressed my issues on Kelby.com.
Here is my list:
1. When i edit my images in lightroom and then click on a specific image to edit it in photoshop because it needs something removed for example, lightroom does not do what Matt Kloskowski on Kelby says lightroom should do. It does not open up a box asking how i want to edit the image. supposedly a box listing these three things should appear: edit a copy with lightroom adjustments, edit a copy, edit the original. I already changed my preferences so that images would be taken into photoshop as PSD files with prophotoRGB, like he said to do. Instead of opening up this box, it just opens the image in photoshop. When i save the image after editing it, it does save it as a _edit-psd, but when i close the image and go back into lightroom, the psd file does not show up. supposedly, the psd file should be stacked right next to the original image and it is not there. when i look at the images in the finder, it shows the psd file.
is there another setting that i need to change?
2. when i want to covert my nef raw files to jpeg for printing and burning dvds for clients, what is the best way to do this? i've done it by exporting to jpeg. but why, when i jpeg, does lightroom not use the jpeg images? for example, when i run a slideshow of a collection of images, it uses the lightroom edited nef files, PLUS, since LR does not show the psd files, the changes i made on photoshop do not show up on the slideshow either! it seems to use the psd files when converting to jpeg, so if i could just figure out a way to use the jpeg images for the slideshow all the edits should be there.do i need to import the jpeg files back into LR as a new collection?
3. when i convert to jpeg using photoshop, there are xmp files. why are there no xmp files with the original images when LR is used? where is all the information that belongs with the RAW images?
ok. i actually have a ton more questions, but i'll start with these for now.
Thank you so much!

Check the destination you have specified in the Import panel. It needs to point to a location that Lightroom can read and more important write files to. Usually the error message (in English) says “files cannot be read” and this really means that LR was unable to copy the files to the destination so then when it tried to import from that destination not file were found to read.

Photoshop (psd) files in FCP5

Hello.
Using a photoshop (.psd) layer file inside FCP5: I've done this before with wonderful delight, but this time here's the issue: the image looks excellent when I place it in the timeline. But then AFTER I render it it looks terrible. It becomes distorted as if an image before it's rendered.
Is my explanation clear?
Any advice?
Thank you very much.
Happy editing,
Eric P

Thank you David S.
You solved the problem simply by asking me those questions!
Your reply, combined with a friend's helpful advice, sparked me to check the dpi settings of the PS file. It was 72dpi and once I changed it to 300dpi it was a whole new ballgame!
Happy editing!
Eric P

Photoshop Elements 8 crashes when saving/opening file

Hello,
Since a day or two my PSE 8 crashes when i want to save or open a file.
It just closes without a crash reporter.
Is there anyone who can help me with this?
Regards,
Djmaster329

I am using a macbook pro running OS version 10.9. My version of Adobe Elements 8 came free with my purchase of a Wacom Bamboo drawing tablet.
I have the exact same problem.
- Creating a new blank image and saving it causes a crash. However, saving an existing image does not.
- Using the (File > Open), (File > Save) and (File > Save as) menu options causes a crash.
- Using the File > Save for web causes a crash as soon as I confirm.
So, I create a new blank image in Gimp with the dimensions that I want, export it as a .psd file, and open it by right clicking the blank .psd and selecting (Open with: Adobe Photoshop Elements 8). At this point, (File > Save) and (Command-S) save the image without causing crashes.
However, it's anoying that I have to use two programs to make one image. PSE 8 synergises well with my drawing tablet, but Gimp can create new images. It's really frustrating.
I think I reset my PSE preferences properly, but I'm not sure. Is there supposed to be a dialogue box confirming that my preferences have been reset? I'm not seeing one.
I'd really appreciate some help regarding this issue. Perhaps I should submit a ticket to Adobe support. Can I do that? I'm new here.
Thanks everyone for taking the time to read this long post.

An issue whereby Photoshop .PSD files disappear when saved to a network file share

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