An issue with WLC 5508 and 7921 phone

Hello all!
I have a system with WLC 5508 and some 1242 APs. And I use a lot of 7921 phones.
One of 7921 phones was in trouble. It loses registration, disconnect conversations...
I installed the trial WLC and run voice diagnostics.
I saw some of "Potentially degraded QoS in downlink direction because of incorrect packet classification" messages and one "Fair upstream packet loss ratio: 1,2%, which is less than threshold 2.5%"
As I understand all of 7921 phones in these area are affected.
what does it mean? I set up Platinum QoS for voice WLAN. I don't have any qos configuration string for AP and WLC ports on switches...
any ideas?
thanx in advance

Sergey:
There is one application called "WLC Config analyzer". You save your "show run-config" from your WLC in a text file and import it by this application. it will analyze the file for you and tell you what recommendations for voice are missing so you improve them.
When importing a config file you choose what voice clinets you are using, so you need to choose cisco 7921 to it tells you what config improvemetns is needed based on 7921 needs.
Here is the link to download the application:
https://supportforums.cisco.com/docs/DOC-1373
download the latest versoin.
BTW, how many voice/data clients are connected to one AP in that area? if I remember correctly if you are utilizing voice then the max number of clients connected to one AP should not exceed 17. If you have more than this number per AP try to minimize the number of users concurrently connected to the AP then try again.
Hope you'll find the config analyzer useful.
If useful please don't forget to rate.
Amjad

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ip phone 7925G firmware : CP7925G-1.4.5SR1.3
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Hi Serge,
Thanks for the suggestions. I have taken care of all the settings. Problem is , the user is seated in his office cabin and using the 7925 and there is around 50db signal strength in his room from an AP which is just outside the cabin. And this doesnt occur often, when we go to check and make calls, everything is fine whereas the user says it happens sometimes in the morning, evening etc... randomly... where the fone goes blank while in a call.... since the problem never happens when we go to troubleshoot the issue, we really dont know what is going on. This is happening when calling PSTN.
AP's are not restarting and there is no logs indicating that. Wireless infrastructure looks very much OK cos there are other users who are not experiencing this problem and there is ample coverage all over the floor. I am baffled why only one user has this problem even when he is seated in his office cabin.
Tried changing phones also, but still remains.
Question : i tried to do a linktest from WLC to his phone, but it failed, while linktest to laptops are working fine. Does wlc linktest not working for wireless phones ?
regards
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Wireless voice quality issues with wlc 5508 7.0.98

Hi,
I am having random occurances of voice drops (one-way audio) during phone calls. WLC 5508 (7.0.98) , LAP1242AG (only G antenna present), and 7925G phones. coverage is excellent throughout the floor and its a confined office space. Its not happening always. I am seeing these logs , not sure if it is related. :
*apfReceiveTask: Feb 10 11:31:53.831: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:290 RRM LOG: Airewave Director: Could not find valid channel lists for 802.11bg
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Hi Serge,
Thanks for the suggestions. I have taken care of all the settings. Problem is , the user is seated in his office cabin and using the 7925 and there is around 50db signal strength in his room from an AP which is just outside the cabin. And this doesnt occur often, when we go to check and make calls, everything is fine whereas the user says it happens sometimes in the morning, evening etc... randomly... where the fone goes blank while in a call.... since the problem never happens when we go to troubleshoot the issue, we really dont know what is going on. This is happening when calling PSTN.
AP's are not restarting and there is no logs indicating that. Wireless infrastructure looks very much OK cos there are other users who are not experiencing this problem and there is ample coverage all over the floor. I am baffled why only one user has this problem even when he is seated in his office cabin.
Tried changing phones also, but still remains.
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regards
Joe

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Hello,
i have a wlc 5508 and 40 access point 1141n
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Here below a snapshot:
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=5 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=2 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=56 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=105 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=433 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=100 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=300 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=466 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=711 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=900 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=55 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=52 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=54 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=200 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=57 ms TTL=55
Réponse de 172.16.1.1: octets=32 temps=800 ms TTL=55
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thx

Looks to be wither a duplicate address issue or a configuration issue. Try to test with only using the 2.4ghz and then again with only the 5ghz and see if you see a difference.
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"

WLC 5508 AND AP 1141N disturbance in the temp response

i have a wlc 5508 and 40 access point 1141n
there are 1500 users connected with this controller 5508.
but when i ping at my gateway ,there is a disturbance in the temp response .
Here below a snapshot:
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=5 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=2 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=56 ms TTL=55
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Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
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Réponse de 172.16.1.1 : octets=32 temps=300 ms TTL=55
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THX

Looks to be wither a duplicate address issue or a configuration issue. Try to test with only using the 2.4ghz and then again with only the 5ghz and see if you see a difference.
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"

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I've tried reading the compatibility matrix released by Cisco, but I found it mildly confusing as to what is and isn't supported by each software release.
Sources - http://www.cisco.com/en/US/products/ps6366/products_tech_note09186a00808f8599.shtml#lap1250
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Mon Jun 2 21:19:20 2008 AP with MAC f0:2x:cf:2x:1d:3x (APf02x.cf2x.1d3x) is unknown.
Mon Jun 2 21:19:20 2008 AP Associated. Base Radio MAC: f0:2x:cf:2x:1d:3x
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Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
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Hi,
I have a problem with a poor signal. I have two WLC 5508 and 10 ap's 3502. So, that I have two wlc on the network I decided to divide this 10 ap's.
WLC 5508 has 7.0.98 software version.
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I managed to configure Wireless 802.1x feature (PEAP) but it failed. I'm running software ver. 7.0.116.0.
Is there any bug related 802.1x on this software version?
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An issue with WLC 5508 and 7921 phone

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