An IVR Application Solves All Problems with a Reboot: Problem Is to Prove The App Is Causing the Reboot

A machine, that is dedicated to running an IVR application, is supposed to be available to take customer telephone inquiries 24/7. Sometimes the computer reboots itself, without taking a dump. The problem is to prove to the commercial IVR application developer
that their SKU is responsible for the reboot. As Windows neglects to log such events, I'm in a quandary. The IVR application also doesn't log its attempts to reboot the computer. We are running ProcMon, which may catch somebody in the act.  So far there
hasn't been the lucky coincidence of ProcMon running and a reboot event.
MARK D ROCKMAN

Here is the content of an event log that seems pertinent:
The process C:\WINDOWS\system32\winlogon.exe (P15) has initiated the restart of computer P15 on behalf of user P15\Ugen for the following reason: No title for this reason could be found
 Reason Code: 0x500ff
 Shutdown Type: restart
 Comment:
Well, that's pretty disappointing.  It names some operating system process that is instrumental in the restart.  It tells what computer is being restarted.  It tells what user logon account apparently initiated the restart, but not which application. 
And it fails to interpret the Reason Code which is "I don't know what."  Presumably a BSOD wouldn't look much like this.  I wish the writers of this dreck would face facts and state the obvious.  No pussyfooting around.  If application
X with logon id Y asks for a reboot then say so.
MARK D ROCKMAN

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    Last edited by rosenrot (2013-08-08 13:35:18)

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    3. When pasting configs, code or command output, please use [ code ] tags https://bbs.archlinux.org/help.php#bbcode
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