An old e-mail adress is blocking my payment page (web site)

Hi everybody, first please be nice to me : i learned English at school but my langage is French. I am the webmaster of a school website. We propose people to give money to the school with Paypal. I just finished the settings and have tested the Paypal page. But it's blocked : in the error message, an old e-mail adress appears and it says that the problem comes frome my Paypal account. I tryed a procedure proposed in this forum (can'tsay which one) but i can't fin the right buttons Please help ! galtierus

WynneJ wrote:
I have just been onto the online 'live chat' and they were on of little help.
Basically they asked be four questions. Which I answered to the best of my ability and I was just told no and the rep just tried to close the chat.... Even though I asked what was wrong etc.
I have offered to send transcripts of the last conversations I had as my contacts have these records but that did not help.. This is so frustrating as I have had that account for I guess about 9 years.
Anyone any other ideas.
James
unfortunately, I think if you will not be able to verify the details that they are requesting, there may be no more way for you to regain access to your account. Yet, you can still try to contact customer support again to ask what your other possible options are.
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