An open letter to apple: Stop interfering with Rhapsody controls.

Please Apple, please, please!
I love iOS7, but the new native, "Music" app interferes with my Rhapsody control when I use a an external hardware device such has Bluetooth headphones or the controls on my car stereo system.
The native music app launches every time I try to advance a track in Rhapsody.
This did not happen with iOS6.
Please, please, stop the native music app from automatically launching.

Apple doesn't monitor these forums. Just other users. If you have specific feedback, you need to go here, http://www.apple.com/feedback and let them know there.

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Open letter to Apple and MPAA

An Open Letter to Apple and the MPAA
I have been an “Apple fanboy” since 1989 when my father first brought home a Mac IIx. I’ve also always believed in paying for things you consume. An addendum to that is I also believe that those you buy from should be honest and treat their paying customers like they want repeat business.
The Apple TV and the “airplay” feature has caused me more pain than it is worth. In many instances it has failed me to a level that makes me want to never watch a movie again. I buy every single piece of music or video I watch, and yet the MPAA and Apple continues to treat me like a pirate. I ask, why should I not just become a pirate?
I work at a great job. My time is worth $60/ an hour. So when I waste an hour trying to airplay movies from my iPod Touch to my Apple TV in an internet outage only to find out Apple assumes I am a thief and says my previously authorized Apple TV is “not authorized,” it is frustrating to the highest degree. You cost me 60 dollars in time because you are worried about someone stealing $10? In every day life, that is called a horrible human being.
I expect my media to work on VHS standards. By that I mean, I should be able to pack up my Apple TV and my iPod, go to a friends house that doesn’t have internet, and be able to play on their TV. If you cannot deliver that to me, you are a waste of my time and I will seek entertainment elsewhere. It makes me extremely upset that I bought the movies thinking it would work in these situations. Instead, I am fumbling with the remote and others are laughing that Apple isn’t so great. It won't even let me stream a DVD from my iMac in an internet outage!
It is bad business to tick off your paying customers because you are worried about poor people that can’t afford $10-20. To me, the convenience of buying from iTunes was well worth the money in time savings. I don’t have to worry about backup and can download anywhere. That is far more valuable than pirating. Yet, you still restrict what I can do. That type of business mentality deserves to be punished harshly. I now understand why people pirate, and hope they pirate to the extent that you all lose your jobs and the movie industry is no more. Video games are better anyway, and that industry (except EA) knows how to treat its paying customers.
My only beef with Apple is not explicitly saying this when I purchased. I assumed it worked like a physical copy in that I can play it where and when I want. Apple, I love what you guys stand for and place great trust in you to fight these big media companies that want to deliver as little as possible for as much as possible. Until you fix the movie streaming, I am not going to buy any movies on iTunes.

These are user to user technical support forums, what is your technical support question?

Open Letter to Apple

Dear Apple,
I love your products and have been using Apple since 1985.
Currently, though, I am not too happy with the Quicktime 7.3.1 update.
I recently authorized the purchase of multiple iWorks for the computers in our office. I chose iWork for Keynote because it blows PowerPoint out of the water.
One of the reasons we chose Keynote is because it was so easy it import a variety of file types, most importantly for us, Flash.
The most recent Quicktime upgrade takes away the ability to view SWFs in Quicktime, but more importantly, in Keynote. A presentation we depend on to sell ourselves as a business has been rendered useless.
It's my understanding there is no easy way to Uninstall Quicktime 7.3.1 so that we can reinstall Quicktime 7.2 to make SWFs playable again. I've been told through the discussion boards that we need to reinstall the OS to achieve this. Not exactly a great answer when managing 20+ Macs.
Will the next version of Quicktime allow for SWF playback?
What are we as Keynote users to do? Please help, we have a new business presentation on Tuesday. This change is costing my company money.
-Kirk

Kirk ~ If you haven't already done so, it would be worth posting on the +"QuickTime for Mac OS"+ forum here:
http://discussions.apple.com/forum.jspa?forumID=932
...and rather than the "open letter" style, may I suggest keeping it really simple, just covering the main points:
1. The functionality you've lost with the upgrade from QT 7.2 to 7.3.1
2. Whether there's an alternative to reverting back to 7.2
3. If there's no alternative, what is the simplest way to revert back to 7.2.

An Open Letter To Apple Regarding iTunes' Lack Of Simple Functionality

Why, when you select, "Convert Selection To AAC," does it not do what it says? It certainly does not convert anything! Instead, it COPIES the .mp3 file and redundantly places it BACK into the library creating an abundance of duplicates (along with the original .mp3 that can't be played on my iPod - thereby further cluttering my library with "duplicates."
Why isn't there a simple "prune" function that will let you automatically (think large scale - think 70 GB Library!!) delete duplicates based on user preferences (IE: if duplicate's bitrate is <128, then delete - or base it on date. Build the functionality in for us to choose)!!??
This would be VERY easy to implement and it would certainly make your customer base A LOT happier!
Why doesn't my iPod actually sync 100% with what's in my library? I've tried to trace this down but it's a flakey bug that I can't figure out with my limited intelligence/abilities. Surely you have an IV&V dept. of some kind there? Please figure this bug out. I paid for all of my music (I have a LOT of CD's...), I paid a LOT for this iPod - I'd really like to have 100% functionality. I don't think this is an unreasonable expectation.
Why, when you select, "Convert Selection To AAC," and the conversion process encounters an error during "conversion" does the conversion not SKIP to the NEXT file and document the failure on the previous file? Maybe run a log of the problematic files? Again, think BIG LIBRARY that takes a FEW DAYS to convert.
This particular lack of function takes an already cumbersome task and turns it into an insurmountable one. Picture this scenario: It's late one night, I start the process, go to bed, but find out in the morning that 2.5 hours into the AAC conversion the whole thing failed because it didn't like ONE .mp3 file.. OK, I delete the file, RESTART the process the next day [early morning] only to return home from work to see that 4 hours after I left for work it bombed out again on another .mp3 it didn't like! Can you see where this might start to be irritating????
This brings me to my next observation of lack of basic functionality:
Duplicates are PILING UP AT THIS POINT! Because it's started "converting" and keeps failing on a random file every few hundred .mp3's and just stops, I have to start ALL over again, therein producing MORE duplicates that I have to manually delete.
Also, why won't iTunes let me get song info "Advanced/Get CD Track Info" for files that I didn't purchase? It's really petty to take away that functionality just because we didn't buy the music through you. Your (whomever's...) database will (should!) still ID a song. Let us have that functionality. The goal here is to have a clean USABLE library that's properly indexed. You are intentionally sabotaging basic functionality!
I ask anyone to provide insight on what I've written. You're welcome to call me a fool but I believe I've been as un-accusatory as possible and stated literal facts.
Also, anyone that has found a work-around to any of these problems is especially encouraged to respond.
Thanks for taking the time to read this!
All the best,
Ed Traylor ([email protected])

You need to utilize Google a bit more. Get yourself ed-u-m-cated on music Codecs, database management also even iTunes. Even browsing these Discussions would give you some of the answers you desperately require.
"Why, when you select, "Convert Selection To AAC," does it not do what it says?"
It does that exactly. It converts the song into the new format. It never indicated that it would (or would not) replace the song for you. In fact, many of us would not like that feature as we usually convert Lossless files to various other Lossy files retaining both. No way would I like my Lossless file to be deleted. Adding another option switch could be done but only makes the iTunes program more complicated and easy to misuse.
"Why isn't there a simple "prune" function that will let you automatically (think large scale - think 70 GB Library!!) delete duplicates"
Simple concept, but difficult to program in the computer world due to the varying definitions of 'duplicate'.
See: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1811139 .
Also see this for some workarounds: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1823390 .
"Why doesn't my iPod actually sync 100% with what's in my library?"
Hard to diagnose given the lack of info provided by you. Perhaps you have some problems with your purchased music. Perhaps you have some formats that iTunes can play but the iPod cannot. You need to do more investigation into the types of songs that do not transfer. Start a new topic with your question and some detailed obsevations.
"Why, when you select, "Convert Selection To AAC," and the conversion process encounters an error during "conversion" does the conversion not SKIP to the NEXT file and document the failure on the previous file?"
Lookee here...A valid criticism. This would be a nice feature to add, but you may want to question yourself as to why you are converting all the MP3s to AAC. You're not gaining anything audio-wise, and are losing music quality. See: http://discussions.apple.com/click.jspa?searchID=-1&messageID=1823513
"Also, why won't iTunes let me get song info "Advanced/Get CD Track Info" for files that I didn't purchase?"
It does - only for tracks ripped from commercial CDs. This is not an iTunes limitation, but a CDDB (Gracenote) limitation (again, Google will help you here) based on how commercial CDs and their music tracks are identified. Any music program will have the same problem. Obviously, you are not trying to identify songs ripped directly from a commercial CD.
"You're welcome to call me a fool"
You're not a fool, but you could have done more research before you launched your post.

OPen Letter to Apple, iTunes 7 is a Lemon

I am unsatisfied with the new iTunes 7 and it has caused me numerous problems since I downloaded it; it crashes frequently, songs have been lost, runs slower, etc... etc... Please update and give us all back the reliable program we once enjoyed.

These are user to user forums.
You can contact Apple directly and provide feedback by opening the iTunes menu>Provide iTunes Feedback. The feedback is likely to have more impact if you give them specifics of the problems you are having.
I am not having any problems.
MJ

Can't open Final Cut X - Stop Responding with Event

Im working on a project for over a year, and suddenly I can't open Final Cut with my project and event.
It stops responding while loading my event.
I already changed the location of the biggest files (original media and renders), so I just have my event and my project files on the final cut folders.
I've tried to open this in another computer, but it still didn't work.
When I erase my event and project, there's no problem with Final Cut.
Any suggestion?
Thank you!

Why are you moving folders around?
Was FCPX acting abnormally before you moved these folders?
What do you mean by "erase my event and project"?
Russ

HT4461 Old Apple ID interfering with new one

I have a new Apple ID but the App store is trying to make me sign in with my old email. I have updated my ID and everything and now it won't let me update anything.

You have 2 choices; delete it all and buy it again or recover the old Apple ID. The Account Security Team can help you reset the Apple ID's password.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team.
http://support.apple.com/kb/HT5699

Yosemite: An open letter to Apple Development and Design Teams

Respectfully, is it possible that your teams would reconsider the design choices that were developed for Yosemite? (Mavericks was lovely.) After installing Yosemite, I personally found the revised design elements to be overwhelmingly unappealing -- partially because the icons and overall color scheme are disruptive to the eye.
A bit of research in your support communities confirms that there is a pervasive sense of dissatisfaction with the look of Yosemite. Apple interfaces have been so beautiful until now… what has happened to the lovely polished Apple that we have all have come to love? Historically, Apple's most devoted base is made up of hi-end creative professionals and extremely design-savvy consumers. Yosemite just looks (I'm so sorry) like someone without any sense of your branding or identity took over. Woefully unsophisticated. The proportions are off. The elegant, but subtle, sense of depth is gone. It's gone flat altogether, but not in a good way.
There are oversights in the functionality, too. At first glance, the powerful color labeling feature for files has been all but destroyed. In my work, I depended on that feature every day. Managing 22,000+ image and design documents for one client is no easy task, even with Bridge. So I truly depended on Apple's color labeling to help me do my job more efficiently -- but now it seems I will have to look really hard for a tiny colored circle which may (or may not) be concealed by its filename if the browser columns are too narrow. Whoever designed Yosemite clearly does not use color labels as an organizational tool. I am so sad about the labels… .
Whatever has happened, old friend?! Would you please consider restoring Apple's fine features of design and function?

Thank you for the link, 213JB. It takes me right back to this community. Hopefully, the Apple teams will find it here.
Have a great evening.

Open letter to Apple's engineers

Dear Apple,
You have been telling us, Java developers on OS X, that Leopard will
be the best Java platform ever. That it will contain Java 6. You've
been showing us flashy presentations the past two years at WWDC
about Java 6. You have even given us access to preview releases.
At the WWDC 2006 Java presentation there even was a slide that said:
" 2005: "When is the next Java coming?" "
And it answered that question on the next slide:
"We are following Sun's releases of Java SE 6 betas
and other Java updates very closely."
It's been a year since Sun RELEASED Java 6. On three different platforms.
Now Leopard has been released and all signs of Java 6 have
disappeared. Java 6 is not included in the shipping developer tools
and not available as a download. Even the previews have disappeared.
This truly is the anti-climax of Leopard. Me and undoubtedly many
other fellow developers had hoped that the release of Leopard would be
the moment where Apple would finally get up to date with Java.
I know it is still early, Leopard has just hit the stores, but it
would be great if Apple could actually make a statement about
releasing Java6. Some of us will probably choose an alternative
development platform if it is going to take another year.
<<<<<<<<<<<<<<<<<taken from a Java Apple mailing list user>>>>>>>>>>>>>>>>>>>>
Thank you

For further discussion of this topic please go to http://discussions.apple.com/thread.jspa?messageID=5695716&#5695716.

Open Letter to Apple and the Pages DEV Team

Dear Apple -
I am a web developer and a beginning fiction author... I love my macbook... I am planning to get a ipad with the Pages App soon (upgrading to a Macbook Pro first). I am also an owner of the iphone 4, and therefore have explored ibooks. Here is a hint from someone who while I am a beginning author, I have done ebooks for technical writing and user guides with my paying clients.
Do you want to kill the kindle and the Amazon eformat?
There is one thing you at Apple can do that will hasten the death of AZW. Add a export to epub format option in Pages. I have bought iworks every time a new version has been released. This is something I can not say about any other product, including OSes. For someone who has been in IT for over ten years, such product loyalty is rare. Please make it easier for me to use epub then it is to use Amazon.
Thank you
Tom S.

Martin Luther had an easier job of getting noticed.
If memory serves, the worthy doctor was protected at the Diet of Worms by Friedrich der Weise, Frederick the Wise, the Elector of Saxony. There is an excellent engraving of Friedrich by Albrecht Dührer.
The problem in the present situation is that the institution that has been selling letters of absolution has been doing so on paper that allows the letters to fall off the page, so to speak. And it has some problems admitting to this.
/hh

An Open Letter to Apple About Bug-Ridden Logic Pro 7.1.1

The bile rises in my throat as I write this, as it has all day struggling with the innumerable bugs in Logic. That's right, not pilot error, but de facto B U G S. Dangerous bugs.
Today's tale is about 2/4 measures. In the score I'm writing I have a 2/4 measure. Big deal, right? Problem is, I've had to re-insert this ******* 2/4 measure about 4 dozen times today, because every time I undo an edit -- one that occurs many editing-steps after I inserted the 2/4 time signature -- the time signature disappears. Oh yes, and this signature can't be retrieved with undo/redo.
This bug is akin to the one I reported previously where, after inserting numerous markers one after the other, and then undoing the next edit, all of the markers disappear (and can't be retrieved with undo/redo).
Sound familiar? See a pattern forming?
Two days ago I was working on a record for a high-profile artist. The question arose as to why, at one point in the track, the click's loud downbeat click was playing on the 3 and the soft clicks on 1, 2, and 4. The answer? Same bug! There was a 2/4 measure in that piece too, and when I undid an edit, the 2/4 measure disappeared. You want to talk about embarrassing? Want to talk about time-wasting effort?
How wonderful for us professional Logic users that my "For Apple Employees Only" thread -- which asked that someone from Apple/Logic respond to the various problems that people were posting here -- was locked. Talk about the exactly wrong response from Apple/Logic. Couldn't be more wrong in your approach if you tried harder.
So, Apple/Logic. What are you going to do about the plethora of other bugs that riddle this otherwise grand program? What are you going to do about your severe lack-of-communication problem? After spending $1K on your software, we deserve to know.

William. Sorry to hear about your troubles. At times I've been tempted at times to go back to 4.8.1! In fact I'm going to be doing just that when I do a live TV performance next week where the artist I'm working with is performing live to a few sequenced tracks.
I can imagine the difficulties that programmers may have to face in fixing bugs in a complex program such as Logic, but it's a situation that doesn't elicit my empathy for them. That's their job.
I guess I could sum it up in the form of a quasi-parable: a composer gets a gig to write a score in the style of Bach, but he's much more well-versed with Schoenberg. Despite the composer's assurances that he can do the job, the music ends up sounding like some strange hybrid of the two. It would be quite understandable if the client were upset because he was promised an authentic-sounding, baroque score. No one feels bad for the composer, because he took a job that he wasn't qualified to do, and ultimately didn't deliver what he promised.
Similarly, I feel hoodwinked by the promise of satisfaction implicit in the notion of purchasing the best that Apple has to offer, i.e., the most powerful computer (which my dp G5 was at the time), lastet OS, and expensive software published under Apple's aegis.
I agree with you that there's incompetence and irresponsibility at play here. To the latter point, any decent beta tester would have discovered some of the more basic bugs in Logic 7.1.1. And here we are, vis a vis this forum, essentially publically beta-testing Logic's latest offering with zero feedback from the company, despite the fact that our respective problems are absolutely tangible.
To the former point, I'm wondering if it's the programmers themselves who are not up to the task here, if it's management that have fallen asleep at the wheel, or some combination of the two.
I've learned that as of last year a fellow named Bob Hunt was the product manager for Logic. If he's still currently the PM, and the feedback and problem-related posts here haven't been enough to prompt him (or someone in an official capacity) to publically address our respective issues, then I'd venture to guess that there's a problem somewhere at the top.

My machbook pro has suddenly stopped syncing with icloud. I am giving password of my apple ID but its not accepting. but by the same ID and pass i can open my icould in browser.

my machbook pro has suddenly stopped syncing with icloud. I am giving password of my apple ID but its not accepting. but by the same ID and pass i can open my icould in browser.

Another user just has a similar issue tonight and I advised him to go to the below Apple support link to see if the password was recognized there, which eventually resolved his username/passowrd issue. Give it a try and see if it works.
https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path&language=U S-EN

TS1398 We a trying to start a apple ID acc for my daughters new IPod touch. I have a apple ID acc with mt Iphone. It wont let us use the same email address, but wont let us use a fake one either. What do we do?

we are trying to open a apple ID acc for my daughters IPod touch.I have a apple ID acc with my IPhone. It wont let us us use the same email ( she doesnt have one) but wont let us us a fake one. What do we do?

The only way to get an apple ID is to have an email account you've never used before. The only thing you can do is make her an email.

Open message to Apple - why the **** do you force us to deal with this Genius Playlist crap if using iTunes Match?? GET AN OFF OPTION INSTALLED. I AM PAYING FOR MATCH SO QUIT FORCING YOUR INANE ATTEMPTS AT WHAT YOU THINK I LIKE!!!!!!

Open message to Apple - why the **** do you force us to deal with this Genius Playlist crap if using iTunes Match?? GET AN OFF OPTION INSTALLED. I AM PAYING FOR MATCH - SO QUIT FORCING YOUR INANE ATTEMPTS AT WHAT YOU THINK I LIKE ON ME !!!!!! YOU ALREADY HAVE THE OPTION WHEN MATCH IS OFF. HOW CAN YOU POSSIBLY THINK THERE IS A CONNECTION????? LET ME ME ME DECIDE!
IF anyone knows how to turn that Genius crap OFF WHILE MATCH IS 'ON' - Please let me know. Under 10.7
I HATE THESE PLAYLISTS - NEVER USE THEM- WASTES MY SCREEN REAL ESTATE..

At the moment it is not possible to disable Genius Playlists on iOS devices. However, these forums are user-to-user forums and no Apple employees participate here. You would be better to submit your polite feedback via the Apple Feedback page: http://www.apple.com/feedback/

2 days ago both mine and my daughter's macs stopped being able to open up the apple start up page

2 days ago both mine and my daughter's macs stopped being able to open up the apple start up page, search google, yahoo, facebook and many other sites. Pictures won't download on sites and we are redirected to http://www.website-unavailable.com/main?url=www.apple.com%2Fstartpage&w=1280&h=6 21&ifc=0# with an orange O in front, which is OpenDNS Guide page. We live in NW England, has anyone else had similar problems and any suggestions how we can resolve our problem?

Have you tried another browser (chrome, firefox, and checked your router for blocked websites?) and also quit Safari and reopened? Also reset your cookies (Safari > Preferences... > Privacy ), or reset Safari (Safari > Reset..), or Empty Cache (Safari > Empty).

An open letter to apple: Stop interfering with Rhapsody controls.

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