An unexpected error ocurred

I am trying to install the time capsule I just purchased.
I connected my cable modem internet cable to the internet port on the back of the time capsule and then plugged in the capsule to a power outelt.
I also connected my exisitng wireless router so i still have internet access.
When I went into the untilities filder and selected airport, it tried to connect, had a window reading still trying to gether information about your network and then it came up with an unexpected error ocurred try again.
I rebooted and it didn't help and then i clicked on try again and all that happned that time was the constant search circle

You are trying to keep your foot in both camps and it cannot work.
Disconnect the existing wireless router.. plug only the TC into the cable modem.. and reset the system.. you need to tell us if the cable modem is pure modem type.. or a modem router.. what is the model number?
What is the existing wireless router and is it setup as router or just a wireless AP?
Have you powered down the cable modem for at least 20min.. and it could take longer.. you cannot simply swap over routers on a cable modem. They must be disconnected and the modem powered off long enough to release the captured IP the ISP assigns you.
OR.. simply set the TC to bridge mode and plug it into the existing router.. not the cable modem.

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    High Getting Error Message for Exception System.Web.HttpUnhandledException (0x80004005): 引发类型为“System.Web.HttpUnhandledException”的异常。 ---> System.Runtime.InteropServices.COMException (0x80030005): 拒绝访问。 (异常来自 HRESULT:0x80030005
    (STG_E_ACCESSDENIED))     在 System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)     在 Microsoft.Office.Server.OpenXml.Internal.ByteStream.Write(Byte[] rgb, Int32 offset, Int32 cb)  
      在 System.IO.BufferedStream.FlushWrite()     在 System.IO.StreamWriter.Dispose(Boolean disposing)     在 System.IO.StreamWriter.Close()     在 System.Xml.XmlTextWriter.Close()     在 Microsoft.Office.RecordsManagement.Reporting.AuditReportGenerator.Dispose()
        在 Microsoft.Office.RecordsManagement.Reporting.ReportData.Dispose()     在 Microsoft.Office.RecordsManagement.Reporting.ReportBase.AggregateReports(Hashtable query, SPFolder folder, ReportNameGenerator reportNameGenerator)    
    在 Microsoft.Office.RecordsManagement.Reporting.ApplicationPages.CustomizeReport.OKBtn_Click(Object sender, EventArgs e)     在 System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)     在 System.Web.UI.Page.ProcessRequestMain(Boolean
    includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     在 System.Web.UI.Page.HandleError(Exception e)     在 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
        在 System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     在 System.Web.UI.Page.ProcessRequest()     在 System.Web.UI.Page.ProcessRequest(HttpContext context)  
      在 System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     在 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    ea429c9c-4288-00dd-4f6f-d2bb079f3d44

    i have added the account to the local admin group of SQL Server and SharePoint Server. the issue remains. it is the system admin of the SQL server. 
    Logging Correlation Data
    Medium
    Name=Request (POST:https://xxx/_layouts/15/CustomizeReport.aspx?ReportId=df9e0f20-f356-4115-9286-ac6eecbc03ce&Category=Auditing)
    Authentication Authorization
    Medium
    Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|tlw\farmadmin, ClaimsCount=28
    Logging Correlation Data
    Medium
    Site=/
    Information Rights Management
    Medium
    Information Rights Management (IRM): Requesting user is System account.
    Files
    High
    UserAgent not available, file operations may not be optimized.    在 Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean
    disposeIlb)     在 Microsoft.SharePoint.SPFileStreamManager.SetInputLockBytes(SPFileInfo& fileInfo, SqlSession session, PrefetchResult prefetchResult)     在 Microsoft.SharePoint.CoordinatedStreamBuffer.SPCoordinatedStreamBufferFactory.CreateFromDocumentRowset(Guid
    databaseId, SqlSession session, SPFileStreamManager spfstm, Object[] metadataRow, SPRowset contentRowset, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres)     在 Microsoft.SharePoint.SPSqlClient.GetDocumentContentRow(Int32
    rowOrd, Object ospFileStmMgr, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres)     在 Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet,
    String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean&
    pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String&
    pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies,
    Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId)     在 Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte
    bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument,
    Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object&
    pvarMultipleMeetingDoclibRootFolders, String& pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object&
    pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId)     在 Microsoft.SharePoint.Library.SPRequest.GetFileAndMetaInfo(String
    bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean&
    pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object&
    pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel,
    UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId)     在 Microsoft.SharePoint.SPWeb.GetWebPartPageContent(Uri
    pageUrl, Int32 pageVersion, PageView requestedView, HttpContext context, Boolean forRender, Boolean includeHidden, Boolean mainFileRequest, Boolean fetchDependencyInformation, Boolean& ghostedPage, String& siteRoot, Guid& siteId, Int64& bytes,
    Guid& docId, UInt32& docVersion, String& timeLastModified, Byte& level, Object& buildDependencySetData, UInt32& dependencyCount, Object& buildDependencies, SPWebPartCollectionInitialState& initialState, Object& oMultipleMeetingDoclibRootFolders,
    String& redirectUrl, Boolean& ObjectIsList, Guid& listId)     在 Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.FetchWebPartPageInformationForInit(HttpContext context, SPWeb spweb, Boolean mainFileRequest, String
    path, Boolean impersonate, Boolean& isAppWeb, Boolean& fGhostedPage, Guid& docId, UInt32& docVersion, String& timeLastModified, SPFileLevel& spLevel, String& masterPageUrl, String& customMasterPageUrl, String& webUrl, String&
    siteUrl, Guid& siteId, Object& buildDependencySetData, SPWebPartCollectionInitialState& initialState, String& siteRoot, String& redirectUrl, Object& oMultipleMeetingDoclibRootFolders, Boolean& objectIsList, Guid& listId, Int64&
    bytes)     在 Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetWebPartPageData(HttpContext context, String path, Boolean throwIfFileNotFound)     在 Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String
    virtualPath)     在 System.Web.Compilation.BuildManager.GetVPathBuildResultFromCacheInternal(VirtualPath virtualPath, Boolean ensureIsUpToDate)     在 System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath
    virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)     在 System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath
    virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)     在 System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath,
    Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean ensureIsUpToDate)     在 System.Web.UI.MasterPage.CreateMaster(TemplateControl owner, HttpContext context, VirtualPath masterPageFile, IDictionary contentTemplateCollection)    
    在 System.Web.UI.Page.ApplyMasterPage()     在 System.Web.UI.Page.PerformPreInit()     在 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)    
    在 System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     在 System.Web.UI.Page.ProcessRequest()     在 System.Web.UI.Page.ProcessRequest(HttpContext context)    
    在 System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     在 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)     在 System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception
    error)     在 System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb)     在 System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context)    
    在 System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)     在 System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer,
    IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)     在 System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus)     在 System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr
    pHandler, RequestNotificationStatus& notificationStatus)     在 System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)    
    在 System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)
    Files
    Medium
    Spent 0 ms to bind 29783 byte file stream
    Monitoring
    High
    Leaving Monitored Scope (GetFileAndMetaInfo). 执行时间=17.6751425083646
    Monitoring
    High
    Leaving Monitored Scope (GetWebPartPageContent). 执行时间=17.8435806939653
    OpenXml
    Medium
    OfficePackageLibrary::OpenPackage(app=3, path=C:\Users\FarmAdmin\AppData\Local\Temp\tmpBFE2.tmp, fcm=3)
    Database
    High
    [Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity
    Database
    High
    [Forced due to logging gap, cached @ 06/20/2014 14:36:33.08, Original Level: Verbose] SQL connection time: 0.0727483919888626
    Database
    High
    [Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity
    Database
    High
    [Forced due to logging gap, cached @ 06/20/2014 14:36:35.00, Original Level: Verbose] SQL connection time: 0.07969118458531
    Database
    High
    [Forced due to logging gap, Original Level: VerboseEx] Reverting to process identity
    0xC33B005
    Assert
    ShipAssert location: (0)  condition:   StackTrace:  at onetnative.dll: (sig=7b7c0170-6822-4da2-8b1b-70510b777a4a|2|onetnative.pdb, offset=12700) at onetnative.dll: (offset=125F1)
    Unified Logging Service
    Monitorable
    Watson bucket parameters: Microsoft SharePoint Foundation 4, ULSShipAssert12, 2jtj, 15.0.4481.0
    0xEB2D00B
    High
    Metro library failure (0x80070005):
    0xEB2D00B
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xC33B005
    Assert
    ShipAssert location: (0)  condition:   StackTrace:  at onetnative.dll: (sig=7b7c0170-6822-4da2-8b1b-70510b777a4a|2|onetnative.pdb, offset=12700) at onetnative.dll: (offset=125F1)
    Unified Logging Service
    Monitorable
    Watson bucket parameters: Microsoft SharePoint Foundation 4, ULSShipAssert12, 2jtj, 15.0.4481.0
    0xEB2D00B
    High
    Metro library failure (0x80070005):
    0xEB2D00B
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    0xEB2D005
    High
    Metro library failure (0x80070005):
    Database
    High
    [Forced due to logging gap, cached @ 06/20/2014 14:36:36.86, Original Level: Verbose] SQL connection time: 0.0706353681551612
    General
    Medium
    Application error when access /_layouts/15/CustomizeReport.aspx, Error=拒绝访问。 (异常来自 HRESULT:0x80030005 (STG_E_ACCESSDENIED))   在 System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode,
    IntPtr errorInfo)     在 Microsoft.Office.Server.OpenXml.Internal.ByteStream.Write(Byte[] rgb, Int32 offset, Int32 cb)     在 System.IO.BufferedStream.FlushWrite()     在 System.IO.StreamWriter.Dispose(Boolean
    disposing)     在 System.IO.StreamWriter.Close()     在 System.Xml.XmlTextWriter.Close()     在 Microsoft.Office.RecordsManagement.Reporting.AuditReportGenerator.Dispose()     在 Microsoft.Office.RecordsManagement.Reporting.ReportData.Dispose()    
    在 Microsoft.Office.RecordsManagement.Reporting.ReportBase.AggregateReports(Hashtable query, SPFolder folder, ReportNameGenerator reportNameGenerator)     在 Microsoft.Office.RecordsManagement.Reporting.ApplicationPages.CustomizeReport.OKBtn_Click(Object
    sender, EventArgs e)     在 System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)     在 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    Runtime
    Unexpected
    System.Runtime.InteropServices.COMException: 拒绝访问。 (异常来自 HRESULT:0x80030005 (STG_E_ACCESSDENIED))    在 System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)    
    在 Microsoft.Office.Server.OpenXml.Internal.ByteStream.Write(Byte[] rgb, Int32 offset, Int32 cb)     在 System.IO.BufferedStream.FlushWrite()     在 System.IO.StreamWriter.Dispose(Boolean disposing)    
    在 System.IO.StreamWriter.Close()     在 System.Xml.XmlTextWriter.Close()     在 Microsoft.Office.RecordsManagement.Reporting.AuditReportGenerator.Dispose()     在 Microsoft.Office.RecordsManagement.Reporting.ReportData.Dispose()    
    在 Microsoft.Office.RecordsManagement.Reporting.ReportBase.AggregateReports(Hashtable query, SPFolder folder, ReportNameGenerator reportNameGenerator)     在 Microsoft.Office.RecordsManagement.Reporting.ApplicationPages.CustomizeReport.OKBtn_Click(Object
    sender, EventArgs e)     在 System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)     在 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    General
    High
    Getting Error Message for Exception System.Web.HttpUnhandledException (0x80004005): 引发类型为“System.Web.HttpUnhandledException”的异常。 ---> System.Runtime.InteropServices.COMException (0x80030005): 拒绝访问。 (异常来自 HRESULT:0x80030005
    (STG_E_ACCESSDENIED))     在 System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)     在 Microsoft.Office.Server.OpenXml.Internal.ByteStream.Write(Byte[] rgb, Int32 offset,
    Int32 cb)     在 System.IO.BufferedStream.FlushWrite()     在 System.IO.StreamWriter.Dispose(Boolean disposing)     在 System.IO.StreamWriter.Close()     在 System.Xml.XmlTextWriter.Close()    
    在 Microsoft.Office.RecordsManagement.Reporting.AuditReportGenerator.Dispose()     在 Microsoft.Office.RecordsManagement.Reporting.ReportData.Dispose()     在 Microsoft.Office.RecordsManagement.Reporting.ReportBase.AggregateReports(Hashtable
    query, SPFolder folder, ReportNameGenerator reportNameGenerator)     在 Microsoft.Office.RecordsManagement.Reporting.ApplicationPages.CustomizeReport.OKBtn_Click(Object sender, EventArgs e)     在 System.Web.UI.WebControls.Button.RaisePostBackEvent(String
    eventArgument)     在 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     在 System.Web.UI.Page.HandleError(Exception e)     在 System.Web.UI.Page.ProcessRequestMain(Boolean
    includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     在 System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)     在 System.Web.UI.Page.ProcessRequest()    
    在 System.Web.UI.Page.ProcessRequest(HttpContext context)     在 System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()     在 System.Web.HttpApplication.ExecuteStep(IExecutionStep
    step, Boolean& completedSynchronously)

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